Jollyes The Pet People - Southend Reviews 

39
TrustScore 4.5 out of 5

4.6

Unit 3B, The Greyhound Retail Park, SS2 5PY Southend-on-Sea, England, GB


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Rated 5 out of 5 stars

I buy my raw food from here for my dogs. Great range of priducts and very friendly and helpful staff. They also award customers money off vouchers when you use their app in store.

Rated 5 out of 5 stars

I had a great experience at the pet shop thanks to one of the assistants, Pixie. She was really knowledgeable and took the time to answer all my questions about food options for my dog. I never felt... See more

Company replied

Rated 5 out of 5 stars

So pleased with Jenna the manager at Southend. My dog has allergies and one of the few treats he can have had changed and so many of them have multiple ingredients but she knew exactly which treats w... See more

Company replied

Rated 5 out of 5 stars

First visit to your new store, friendly staff, good range of dog food, and plenty of choice for everything else you might need. easy to park outside with free limited parking, will be a regular custo... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 3B, The Greyhound Retail Park, SS2 5PY, Southend-on-Sea, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.6

All reviews

(39)

9,283 reviews in the last 12 months

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Rated 3 out of 5 stars

Petclub Issues

The Petclub process is overly complicated ate and not supported by the store with Discounts not being applied and emails awaited for "activation"

December 14, 2025
Rated 5 out of 5 stars

The staff are very helpful and very…

The staff are very helpful and very pleasant and professional and seem to care about animals.Can’t believe how cheap you are compared to other pet shops I even managed to get bits for my tortoise, my dogs are on a special diet and found there was plenty to choose from and my daughter was very impressed with the rabbit section .

December 10, 2025

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