I sorted out what I was going to buy online before so I could take my time over things like comparing lists of ingredients. I then found all the items I needed easily in the store, and then on my way... See more
Location
Switch locationSouthport Road, Kew Retail Park, PR8 5RG Southport, England, GB
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See what reviewers are saying
The member of staff gave excellent service to both myself & the customer in front of me. She explained why you were low on Canin dog food due to the warehouse moving. Sadly I didn’t egg her name but s... See more
I use the Southport store once a week and I have always found the staff to be helpful when approached have given good advice for both my dogs and my parrot I d0 find the products a little pricey but... See more
This store is great, the staff are so lovely and recognise their customers and pets . This makes the shopping experience a really positive one . You should say thank you to your team as they are amazi... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Southport Road, Kew Retail Park, PR8 5RG, Southport, England, United Kingdom
4.6
Excellent
521 reviews
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Butchers dog food
Always been excellent service here and good prices when offers are on! Many thanks
October 29, 2024
May use AI-assist with repliesRead more
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Rude
Had to wait for staff to finish their conversation before I got served. I've never gone back.
October 25, 2023
Reply from Jollyes The Pet People - Southport
We understand your frustration with the wait time. We strive to provide excellent customer service and will address this with our team.
Southport store Kew
I use the Southport store once a week and I have always found the staff to be helpful when approached have given good advice for both my dogs and my parrot I d0 find the products a little pricey but with the discount it does bring it down a little bit which helps especially during the cost of living crisis .. the store is always clean and tidy .just wish you had more of a selection for the birds
October 16, 2024
Great choice of frozen raw food that my…
Great choice of frozen raw food that my dog loves - great prices and shop is open till late
October 22, 2024
Excellent customer service from 2 of…
Excellent customer service from 2 of the lady colleagues working that day. They helped us and also gave me some good advice. Very impressed.
October 20, 2024
Everything in one place
Everything in one place. I have a number of different animals from quail to dogs and all have their own needs. Jollyes was able to provide everything I needed. Staff very helpful.
October 20, 2024
Friendly helpful staff
October 16, 2024
First time visiting Jollyes yesterday
First time visiting Jollyes yesterday, and I cannot believe why I never went in there before? Cannot fault them. From stock to their customer service - all excellent. My fluffer enjoyed sniffing around too.
October 17, 2024
Friendly helpful staff
October 12, 2024
Jollyes is a great pet store
Jollyes is a great pet store, really helpful and friendly staff. Immaculate shop, had help with our dog bed purchase, thank you Southport staff!
October 6, 2024
Shop elsewhere
Purchased a cage over the internet with extra money off click and collect. Travelled over an hour to pick it up to find it was the incorrect cage (stocking levels not correct). On asking to get a transfer to another store closer to home it sounded promising but after chasing 3 days later no movement had been made so empty promises and no update provided. Ended up getting a cage elsewhere without having to collect.
October 5, 2024
Reply from Jollyes The Pet People - Southport
We understand your frustration with the incorrect cage and the lack of progress on the transfer. We strive to provide accurate information and efficient service, and it's disappointing to hear that your experience fell short of these expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Knowledgable manager as well as staff
Very knowledgeable manager and staff at this store when I asked about treats and other questions for a new puppy
October 4, 2024
Friendly staff
Friendly staff. Also reasonably priced compared to other chain pet shops.
September 26, 2024
A great place to shop
Friendly and helpful Staff and a good choice of products on display. Definitely recommended xx
September 19, 2024
Value for money
Staff are always friendly, helpful and knowledgeable.
Need to buy specialist cat food each month, here it so much cheaper than p@h plus you get the monthly discount card too.
September 20, 2024
What lovely helpful people
What lovely helpful people. Came to the community vet clinic and could not fault the service I received. Will be returning here foe sure
September 20, 2024
Good value & club savings of 15% every…
Good value & club savings of 15% every month brilliant
September 20, 2024
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