Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.
Company replied
Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ St Helens, GB
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Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.
Company replied
Rachel was extreamly friendly n helpful in helping us choose the right size harness for my 10 Yr old dog who has been nearly escaping with her other one she gave us peace of mind n even helped us adju... See more
Spoke to one of the staff regarding puppy food for new pups, really helpful with great advice. Gave us a load of information on different types & how to do it etc. really good experience. Been back... See more
Brilliant place , all the staff obviously enjoy being there. Knowledgeable, helpful and friendly. The store always looks very well stocked with a really good product range with many of the things I... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ, St Helens, United Kingdom
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Didn't stock the specialist Royal Canin food I needed, which was urinary so.
Other than that, staff were extremely helpful and friendly.
Good customer service.plenty options for cats.just would be better if we have fresh cat food options.
The store had some millet in stock for our budgies. Nice friendly staff.
The staff were very helpful giving me advice on different products also the ladies on the tills were pleasant and chatty
They were great ,asked at the till about the app and not received a voucher for a good while so the lady looked on my app to see last voucher which was 2023
She then got the manager his said he’ll sort it out.
Later that day he rang me and said he sorted it sent me an email with 4 vouchers on
And now they are on my app
Brilliant service , thank you very much
Very informative and attentive staff went into detail about the product I wanted left feeling happy and satisfied with my purchase
Excellent friendly grooming service
Could not praise the staff enough as nothing is too much trouble. 10 out of 10. Keep up the good work.
Ralph loves his spa hour. He's very excited when he realises where we are, when we get out of the car! He is treated so well by the Jollyes groomers and we're always pleased with the result.
Staff are always friendly and helpful, as a shopper what more could you wish for.
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