Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.
Company replied
Location
Switch locationJollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ St Helens, GB
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See what reviewers are saying
Rachel was extreamly friendly n helpful in helping us choose the right size harness for my 10 Yr old dog who has been nearly escaping with her other one she gave us peace of mind n even helped us adju... See more
Spoke to one of the staff regarding puppy food for new pups, really helpful with great advice. Gave us a load of information on different types & how to do it etc. really good experience. Been back... See more
Brilliant place , all the staff obviously enjoy being there. Knowledgeable, helpful and friendly. The store always looks very well stocked with a really good product range with many of the things I... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ, St Helens, United Kingdom
- 01744 735 712
4.8
Excellent
1K reviews
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Competitive and polite
Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.
February 5, 2026
Reply from Jollyes The Pet People - St Helens
We appreciate your kind words! We're happy to hear that our products meet your expectations for your loved ones and pets. Thank you for your positive feedback.
Brilliant staff Nothing was to much…
Brilliant staff Nothing was to much trouble And items excellent value for money
March 1, 2026
Polite staff with great knowledge of…
Polite staff with great knowledge of pets food
February 28, 2026
Great idea to do click and collect to save a wasted journey if product out of stock
Didn't have to queue for long and I knew my product was going to be in stock and ready for my arrival. Friendly staff too
February 26, 2026
I used to love Jollyes St Helens
I used to love Jollyes St Helens, but was really disappointed this time.
My appointment was at 12:55, and I arrived on time. While I was at the main entrance downstairs my dog peed on the floor and I had to wait for the staff to bring paper and spray for me to clean it.
When I went upstairs the vet had already left because she finishes at 1 p.m. I don't understand why an appointment would be booked so close to closing time.
When I asked to reschedule, the staff weren't very friendly and said the next appointment would be in a week. I've always liked coming to Jollyes, but this experience was really frustrating and disappointing.
February 26, 2026
Unprompted review
Reply from Jollyes The Pet People - St Helens
We apologise for your experience, had we been aware that your appointment was due, we would have ensured a member of staff would have dealt with the issue for you. We hope your next experience is a more pleasant one.
Very knowledgeable and very kind staff…
Very knowledgeable and very kind staff , great amount of stock.
February 26, 2026
Friendly staff and very helpful
February 24, 2026
Unelpful and low stock
As a regular customer of this shop for items for my dog I always find the stock low, and the employees unhelpful, particularly the deputy manager who was quite frankly argumentative and was unsure of where items were. Disappointing and I think I will try and alternative pet shop in st helens
February 8, 2026
Unprompted review
Reply from Jollyes The Pet People - St Helens
We appreciate you taking the time to share your experience. We're sorry to hear that you've found our stock levels and employee assistance unsatisfactory. We'll address your concerns with our team to improve our service.
Didn’t have the dog food I purchased in…
Didn’t have the dog food I purchased in stock any more and the date in the voucher was confusing as it looked like 2nd March but was actually 3rd February- the date and month were the wrong way round so it ran out the day before I went to use it so not to best trip
February 4, 2026
Reply from Jollyes The Pet People - St Helens
We appreciate you taking the time to share your experience. We're sorry the dog food was out of stock and that the voucher's date format caused confusion, leading to it expiring before you could use it. We'll review our processes to prevent this in the future.
Great pet store
The shop is laid out well with plenty of choice. The staff are very helpful and pleasant. Pets are allowed, and plenty of free space.
January 31, 2026
Great products exactly what we needed
Great products exactly what we needed. Competitive pricing
January 23, 2026
Great shop and rewards scheme
Great shop and rewards scheme. Good variety of dog food, treats and accessories. Friendly helpful staff.
January 25, 2026
Good prices
Good prices, helpful staff, but sadly the groomers have gone. They were always handy for getting nails clipped anytime.
January 16, 2026
The store assistant helped me in…
The store assistant helped me in choosing a collar for my dog, great customer service
January 7, 2026
Very helpful staff as always and my…
Very helpful staff as always and my experience was even better when the young man who served me offered to take my very heavy bag of dog food to my car. This was greatly appreciated.
January 2, 2026
Very pleasant staff however have…
Very pleasant staff however have replaced the usual item I purchase with different brand, smaller packet and more expensive
December 29, 2025
Good service
December 20, 2025
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