Jollyes The Pet People - St Helens Reviews 

1,210
TrustScore 5 out of 5

4.8

Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ St Helens, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.

Company replied

Rated 5 out of 5 stars

Rachel was extreamly friendly n helpful in helping us choose the right size harness for my 10 Yr old dog who has been nearly escaping with her other one she gave us peace of mind n even helped us adju... See more

Rated 5 out of 5 stars

Spoke to one of the staff regarding puppy food for new pups, really helpful with great advice. Gave us a load of information on different types & how to do it etc. really good experience. Been back... See more

Rated 5 out of 5 stars

Brilliant place , all the staff obviously enjoy being there. Knowledgeable, helpful and friendly. The store always looks very well stocked with a really good product range with many of the things I... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ, St Helens, United Kingdom

  • 01744 735 712

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,210)

9,235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

Enquired about a product and found out it had been stopped being sold as a loose product but directed us to the same product but in already bagged form

October 14, 2025
Rated 5 out of 5 stars

Brilliant place

Brilliant place , all the staff obviously enjoy being there. Knowledgeable, helpful and friendly. The store always looks very well stocked with a really good product range with many of the things I buy regularly from the supermarket cheaper which was a surprise.

October 1, 2025
Rated 5 out of 5 stars

One stop pet shop

Well set out store with so much to choose from with every sort of pet food you can think of. Convenient parking and many other stores to complete your shopping at this branch of Jollyes in St. Helens.

September 23, 2024
Rated 5 out of 5 stars

Helpful staff

The staff member i spoke to was very helpful, stopping what he was doing and showing me where the product i was looking for was located.

September 15, 2025
Rated 2 out of 5 stars

No trollies available in this store…

No trollies available in this store ......did ask staff but they said they where stolen an never replaced and the only 1 I could see was being used by staff to collect cardboard if you value your customers you need to replace those trollies asap for such a large company all I can say is its a Poor Show with little regard for customer loyalty an shame on you

August 21, 2025
Jollyes The Pet People - St Helens logo

Reply from Jollyes The Pet People - St Helens

We appreciate you bringing the trolley situation to our attention. We're sorry that the lack of available trolleys negatively impacted your shopping experience. We will look into this immediately to improve our service for you and other customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look