Competitive and polite, is a great option for your loved ones, used for my pets and always happy about products and quality.
Company replied
Location
Switch locationJollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ St Helens, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rachel was extreamly friendly n helpful in helping us choose the right size harness for my 10 Yr old dog who has been nearly escaping with her other one she gave us peace of mind n even helped us adju... See more
Spoke to one of the staff regarding puppy food for new pups, really helpful with great advice. Gave us a load of information on different types & how to do it etc. really good experience. Been back... See more
Brilliant place , all the staff obviously enjoy being there. Knowledgeable, helpful and friendly. The store always looks very well stocked with a really good product range with many of the things I... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit C, St Helens Retail Park, Warrington Road, WA9 1JJ, St Helens, United Kingdom
- 01744 735 712
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pet store
Also have what I want to purchase, always have great offers and staff are always helpful and friendly
December 15, 2025
Always helpful ❤️
December 15, 2025
Great experience as always !!!
Great experience as always lots of choice no matter what your shopping for. Very rare that I can go to this shop and not come out with more than I went in for.
December 8, 2025
The item I required was on the shelves…
The item I required was on the shelves where it usually is. When I went to the tills I as pleasantly addressed by the assistant who smiled and asked if I needed anything else or had I found everything I needed.
December 3, 2025
your staff are friendly and helpful…
your staff are friendly and helpful with great knowledge of your range of products and bargains to be had on every visit
November 19, 2025
Polite and helpful
I went to collect my puppies food and seen some coats. The staff were very nice and they helped me get the right size. Got home and they fit perfectly
November 18, 2025
Good shop poor stock control
It’s a good shop but stock control is poor. I asked for Purina one light cat food but it wasn’t on the shelf, the member of staff told me they had 4 in stock which turned out to be a mistake and should have been taken off the system. When I went back a couple of days later it was the same story with the staff saying that had 4 bags but they had none. They also could not tell me when a supply would come so I had to go elsewhere.
November 5, 2025
Had a query asked the team leader and…
Had a query asked the team leader and he answered clearly and was impressed by his knowledge.
November 7, 2025
Jolly’s havnt had my product in stock…
Jolly’s havnt had my product in stock for my past two visits.
November 6, 2025
The girl on the till was lovely but…
The girl on the till was lovely but unfortunately I will have to start going elsewhere as you have stopped doing the parrot food in the tubs what you weight yourself, I do not need a £30 plus bag. Can I ask why you have done this?
October 30, 2025
Pleasant staff
October 24, 2025
Always good service at Jolleys😊
October 21, 2025
Shop assistant went above and beyond to…
Shop assistant went above and beyond to get the product that I wanted to buy
October 18, 2025
Great staff
Spoke to one of the staff regarding puppy food for new pups, really helpful with great advice. Gave us a load of information on different types & how to do it etc. really good experience.
Been back in again yesterday for our older dogs & again really helpful staff.
October 12, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.