Jollyes The Pet People - Stafford Reviews 

556
TrustScore 5 out of 5

4.8

Unit 2, Madford Retail Park, Foregate Street, ST16 2QY Stafford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Just bought a raised dog feeder tray with two bowls for my ageing terrier as he's been struggling with lowering his head too far to feed and drink. The Rosewood Iron Double Diner is perfect for him m... See more

Rated 3 out of 5 stars

Average service from the lady on the till. They did prompt us to donate, but we didn't as I hate pressure sales whether it's charity or not, it does put me off visiting, surely the dogs home stand wi... See more

Rated 5 out of 5 stars

The staff at Jollyes Stafford are absolutely fantastic, nothing is too much trouble, their knowledge of pets and your products is second to none and if they haven't got in what I'm looking for they a... See more

Rated 5 out of 5 stars

Very helpful assistance regarding a change of food for my dog. I have been looking online at the Lifestage varieties, as this brand has better than average rating on a dog food comparison site. Nice... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 2, Madford Retail Park, Foregate Street, ST16 2QY, Stafford, United Kingdom

  • 01785250859

4.8

Excellent

TrustScore 5 out of 5

556 reviews

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4.8

All reviews

(556)

9,240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Counter clutter

Counter was cluttered , no room for our purchase, shopping basket abandoned in front of counter (trip hazzard)always begging for donations not welcome

December 12, 2025
Rated 5 out of 5 stars

Good customer service

Good customer service
Stocks more expensive but wholesome cat food for the finnicky or perhaps recovering from
Spell of ill health / elderly cat needing encouragement to eat.

November 25, 2025
Rated 3 out of 5 stars

The members of staff are extremely…

The members of staff are extremely helpful. However, since the Stafford store has been taken over by Jolly’s, the deals are not as good for customers and the choice of dog food is not as wide. Many of us preferred the family-run store.

November 18, 2025
Rated 5 out of 5 stars

My dogs favourite store

I like this company almost more than my dogs do, definitely there favourite trip out each month, good range of foods for our dogs and cat plus the bird feed we get for the garden, prices are good and the loyalty scheme is really excellent, the savings we make give us enough to make food donations at the till for local animal charities, which is a great idea, staff are alway warm, friendly and will help with advice if needed at our local store in Stafford, can’t praise them enough and they are a credit to the company.

November 13, 2025
Rated 4 out of 5 stars

Can’t really comment this time because…

Can’t really comment this time because someone else had to pick up my order as not long out of hospital, normally the staff at Stafford are really helpful helping me get my order out and into my car they are always helpful and pleasant look forward to going back next time when I’m fit and healthy

October 31, 2025
Rated 5 out of 5 stars

Rosewood Iron Double Diner.

Just bought a raised dog feeder tray with two bowls for my ageing terrier as he's been struggling with lowering his head too far to feed and drink. The Rosewood Iron Double Diner is perfect for him making feeding a much easier process for him now.

October 27, 2025

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