Treated our dog in a friendly and professional manner. Talked us through issues with matting, so the groom wasn’t fully completed, but booked us in for another groom a few days later to finish the dem... See more
Location
Switch locationUnit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL Herts, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely polite and engaging staff member. Going the extra mile to offer assistance to an older person with carrying their dog food to the car. Wish my local petfood shop was a Jollyes. Also my dog food... See more
Great for everything for that larger sized dog and has such a selection of bits to buy to try individually for trying to see if your pet likes it then can go back and buy the large pack. I'm surprised... See more
Sales assistant was fast and efficient carrying a heavy sack of cat litter to my car and placing it in the boot. Always cheerful and willing to help.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL, Herts, United Kingdom
- 01438 315 641
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly service
Great friendly service. Great with my little dog. Highly recommend
Good Old Jollyes
use Jollyes for our Scottie Dogs food, always competitive on price and courteous staff.
Good shop, poor stock levels
Always out of your own brand cat litter when we need it.
Same as usual
Got what l needed, sales assistant very helpful, polite & wished happy Christmas.
Excellent store always well stocked
Got everything I needed and quick service at the till.
Helpful staff
staff always very polite and helpful
Good food offers, but let down elsewhere.
Had some good good offers for dogs.
Disappointed at the parrot toys...very feeble looking, they would not last long in our parrots cage..🙁
Also wanted to buy 2 new dog coats. These were located where people queue for the tills, so impossible to look properly. Ended up buying 2 in Pets @Home..
Always a pleasure seeing the groomers…
Always a pleasure seeing the groomers and the friendly welcome, keep up the good work girls!
Being able to go straight to my cats…
Being able to go straight to my cats food because it is always in the same place
I always shop here for my pets
I always shop here for my pets. Friendly and informative staff, always happy to help.
Happy Dog, happy owner!
Our dog was groomed. Not only did they do a good job and he looked lovely but he looked so happy too.
So much so he didn't want to leave the shop.
The price was good too.
Vwry helpful and friendly staff memebr
The staff were lovely and friendly and…
The staff were lovely and friendly and helped with my query. Sadly all the items I went in for were out of stock. The store had so many empty spaces on their shelves and in the natural dog treat section it was so sad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







