Treated our dog in a friendly and professional manner. Talked us through issues with matting, so the groom wasn’t fully completed, but booked us in for another groom a few days later to finish the dem... See more
Location
Switch locationUnit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL Herts, GB
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Lovely polite and engaging staff member. Going the extra mile to offer assistance to an older person with carrying their dog food to the car. Wish my local petfood shop was a Jollyes. Also my dog food... See more
Great for everything for that larger sized dog and has such a selection of bits to buy to try individually for trying to see if your pet likes it then can go back and buy the large pack. I'm surprised... See more
Sales assistant was fast and efficient carrying a heavy sack of cat litter to my car and placing it in the boot. Always cheerful and willing to help.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL, Herts, United Kingdom
- 01438 315 641
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I’ve recently bought a new dog after…
I’ve recently bought a new dog after losing my previous one 18 months ago. I was still in the pet club. Can’t fault the staff always so nice and helpful.
The girls in the grooming centre were…
The girls in the grooming centre were absolutely fantastic. My dog had them running around eating out of his end and didn’t give them an easy time at all but they persevered and done their job. Fantastic job girls thank you so much.
Stevenage Jollies Groomers are very good.
We took our dog to the groomers. They done an excellent job. We always take him there now. Always very friendly and helpful.
Jollys is always a delight to go to
Jollys is always a delight to go to, prices on their live food are good!
The staff were very helpful and…
The staff were very helpful and friendly and very polite it’s always a pleasure to shop at Jollyes
Staff always very helpful and friendly
Staff always very helpful and friendly, good quality and value for money
Wonderful Service
The lady on till around 12:30 was very friendly and welcoming. I could not fault the service.
The shop had a nice selection of cat assesories and toys.
Friendly and professional
Treated our dog in a friendly and professional manner. Talked us through issues with matting, so the groom wasn’t fully completed, but booked us in for another groom a few days later to finish the dematting and groom. Much better than other places we’ve visited with this dog and our other little furry friend.
Friendly and courteous staff.
Friendly and courteous staff.
The outlet stocked all the products we required.
Natural treats
I found what I wanted in the range of natural treats and the assistant answered a question I had satisfactorily.
Prices could be a bit lower other wise…
Prices could be a bit lower other wise a good shop no no
Customer service
Girls in grooming part, polite, friendly with customers and pets and reassuring, ask what would like and they follow through.
Really Great Experience
Really Great Experience, the staff were really helpful and courteous lovely store layout and everything I wanted was easy to find. Brilliant prices. Highly recommend.
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