We discovered our Romanian rescue dog Bobby had an allergy to anything with chicken in it, sadly most treats and foods we were buying had chicken in the ingredients. We decided to try Jollyes after d... See more
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As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he... See more
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also neede... See more
Company replied
I was unsure of what cat food I had previously purchased and a member of staff asked if l was needing help and when I explained my problem was they were able to look up my previous purchase through m... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Burghmuir Road Retail Park, FK7 7NZ, Stirling, United Kingdom
- 01786234390
4.9
Excellent
531 reviews
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The staff member who dealt with me was…
The staff member who dealt with me was kind and well mannered and greeted everyone with a smile and a hello how was your day and and made general chat and I felt welcomed
July 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had my dog groomed
Had my dog groomed, it was the worst groom he'd ever had. Not been back to a Jollyes store since.
January 8, 2024
Reply from Jollyes The Pet People - Stirling
Many thanks for your feedback
A member of the team will be in contact directly to discuss this further
We apologise for the inconvenience this has casued
Kind Regards
Jollyes Customer Services
Great service very helpful polite great…
Great service very helpful polite great customer service what is better than that
Thank you
July 5, 2024
Young guy serving was very polite…
Young guy serving was very polite interested in what I was saying and pointed out exactly what I was looking for.
Great customer service.
July 5, 2024
Staff excellent
July 3, 2024
Found everything I needed and the nice…
Found everything I needed and the nice young man who served me, I think it was Cameron? Couldn’t have been more helpful and friendly infact all the staff have been wonderful every time I’ve been in, even assisting me out to my car with large items.
June 27, 2024
The fellow who helped me was pleasant, well-mannered and knew what he was doing
The fellow who helped me was pleasant ,
June 25, 2024
Nice store staff helpful
June 4, 2024
Well laid out shop lots of choice.
Well laid out shop lots of choice.
Lady at till was lovely as well🙂
June 4, 2024
Good value
Very helpful and friendly staff . Great choices of dog food and treats at a good price especially with the discount you get if your a member
May 29, 2024
Helpful staff at Stirling store!
May 29, 2024
Your employee was excellent
May 28, 2024
Staff were really helpful helping us to…
Staff were really helpful helping us to find what we were looking for.
May 23, 2024
Young lady on the till was helpfully…
Young lady on the till was helpfully and friendly, range and quality is great.
May 18, 2024
Reasonable çhoice of food for dogs and…
Reasonable çhoice of food for dogs and very friendly and helpful sales assistant
May 15, 2024
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