We discovered our Romanian rescue dog Bobby had an allergy to anything with chicken in it, sadly most treats and foods we were buying had chicken in the ingredients. We decided to try Jollyes after d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he... See more
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also neede... See more
Company replied
I was unsure of what cat food I had previously purchased and a member of staff asked if l was needing help and when I explained my problem was they were able to look up my previous purchase through m... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Burghmuir Road Retail Park, FK7 7NZ, Stirling, United Kingdom
- 01786234390
4.9
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always friendly and helpful
August 20, 2024
Informative and cautious
They made certain we had the right equipment for the budgie bought.
Answered numerous questions.
August 20, 2024
Sales assistant offered to help me to…
Sales assistant offered to help me to my car as I had 2 large bags of cat litter
August 19, 2024
The sales person was not at the pay…
The sales person was not at the pay desk. She appeared as soon as we approached the desk and was very obliging.
August 18, 2024
Fantastic service!
I had a great chat with a lovely woman called Memphis and she totally helped me with my elderly dog issues. Thoroughly recommend x
August 11, 2024
Good experience They had exactly what I was looking for…
They had exactly what I was looking for and the staff were very helpful and knowledgeable.
August 13, 2024
First time I had been in store
First time I had been in store, assistant came straight up to me and asked how she could help, directed and took me where product range was in store, then took products to the till where she asked me if I wanted to join Jollyes loyalty scheme, then carried the product for me out to car in disabled parking bay and thanks me for my visit, fantastic customer service.
August 12, 2024
Great service as usual in my local…
Great service as usual in my local store here in Stirling..
July 30, 2024
The staff are fantastic.Very friendly…
The staff are fantastic.Very friendly and first class service
July 29, 2024
Fantastic friendly staff
Fantastic friendly staff and great selection of products for all our pets
July 29, 2024
Very pleasant assistant who served me…
Very pleasant assistant who served me at the till. Makes a nice change to be met by a person who looks likes they are enjoying their job
July 28, 2024
Give your staff a raise
July 25, 2024
Excellent knowledgeable staff
Excellent knowledgeable staff, friendly and passionate about what they do
July 24, 2024
Lady on the till was lovely and chatty…
Lady on the till was lovely and chatty really good member of staff
July 22, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.