Been in a few times now and always get what I need. Whether it's buying something or just for advice they are always happy to help. Great ty.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he... See more
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also neede... See more
Company replied
I was unsure of what cat food I had previously purchased and a member of staff asked if l was needing help and when I explained my problem was they were able to look up my previous purchase through m... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Burghmuir Road Retail Park, FK7 7NZ, Stirling, United Kingdom
- 01786234390
4.9
Excellent
530 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assistant very helpful and…
Assistant very helpful and knowledgeable regarding my enquiry
March 17, 2025
Great prices and customer service
Great prices and customer service. Plenty choices for all your fur or feathered pets
March 13, 2025
Free 2nd puppy vaccination and check…
Free 2nd puppy vaccination and check over. Weight and health check. Efficient and helpful.
March 3, 2025
Great pet shop at amazing prices
Great pet shop at amazing prices. This is my new go to!
March 5, 2025
Easy to find product
Easy to find product, quick service. Staff are always friendly and happy - good indicator that the company treat their staff well. Shop is always clean and tidy
February 28, 2025
Well stocked and competitive
I loved bringing my dog into the store and being able to try jackets on was great.
The staff were happy and helpful
March 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Locked trollies
You had run out of the dog food I wanted and your trolleys are locked. Who carries pound coins on them anymore!
March 2, 2025
Reply from Jollyes The Pet People - Stirling
We understand your frustration with the lack of dog food and the locked trolleys. We strive to provide a convenient shopping experience and will look into these issues to improve our service.
Excellent service
Excellent service staff are very helpful staff are well dressed store very clean tidy I was instore on sat for advice staff member very helpful explained everything to me I returned to the store on sun to get what i was looking for thank you to both staff members who helped me keep up the excellent work
March 2, 2025
Very friendly and helpful staff.
March 2, 2025
Never had a bad experience staff always…
Never had a bad experience staff always so helpful and knowledgeable.
February 28, 2025
Helpful friendly staff
February 24, 2025
Great service every time we visit the…
Great service every time we visit the Stirling store. Staff are a credit to the company
February 23, 2025
Always a pleasant experience.
I love visiting Jollyes Pet Store in Stirling! The staff are always friendly, helpful, and genuinely care about the animals. They have a great selection of pet products at reasonable prices, and the store is always well-stocked. Highly recommend!
February 21, 2025
The staff in my local store in Stirling…
The staff in my local store in Stirling couldn't be more helpful and always help with any queries I have
February 23, 2025
Bird food & dog treats
Excellent choice and good prices and the staff are always friendly & helpful
February 22, 2025
Pleasant and knowledgeable staff
February 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.