Purchased dog food from here for a while never been disappointed price wasn’t unreasonable, staff always happy to help
Company replied
Location
Switch locationVictoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ Ston on Trent, GB
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See what reviewers are saying
Tried Jolly's for the first time yesterday. We were looking for a travel crate for our new puppy rescue. We found a bed and compared the price to other online companies including Amazon, I was surpr... See more
This store has quickly become my favourite one stop shop for everything for my dog. The store has a great selection of dog toys, food and treats. Every time I have been into the store, there has alway... See more
Very simple website to arrange click and collect. Team in store very friendly and helpful refreshing to see young team members smile and offer help instead of the grunts that you usually get these... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Victoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ, Ston on Trent, United Kingdom
- 01782847268
4.8
Excellent
478 reviews
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Staff very helpful and knowledgeable.
December 13, 2024
Staff very polite and the young girl…
Staff very polite and the young girl was very helpful to choose a new dog bed with me. Would highly recommend and will shop at Jollyes again
December 12, 2024
Dog review
Lorraine was very helpful and knowledgeable and didn’t want to walk away from me until I was satisfied and happy
December 11, 2024
Very helpful and polite staff
December 11, 2024
Excellent value and service
This store has quickly become my favourite one stop shop for everything for my dog. The store has a great selection of dog toys, food and treats. Every time I have been into the store, there has always been a selection of discounted or reduced to clear dog toys for around £5 or less. I find the prices of the branded items to be similar to Amazon and other online stores too. The staff are always friendly and welcoming and are happy to help if you have any questions. Excellent store overall.
December 3, 2024
Pet shop with outstanding customer service
The lady who served us was so helpful & nothing was too much trouble. Good range of products at reasonable prices.
December 9, 2024
A great shop
Friendly and helpful staff with a great selection of reasonably priced products. Joined the club and intend to make it my number 1 pet shop of choice
December 3, 2024
The dog food I wanted was on a top…
The dog food I wanted was on a top shelf where I couldn't reach, the very kind assistant got it for me
November 22, 2024
May use AI-assist with repliesRead more
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Seems a bit strange that only one…
Seems a bit strange that only one person can unlock the cabinet to the flea and worming treatments. There were a few reduced boxes which I would have bought for my street (rescue) dogs and cats in Turkey, but unfortunately it was the person (who can unlock the cabinet) day off.
November 22, 2024
Reply from Jollyes The Pet People - Stoke
Good Morning,
Thank you for your review and for bringing this to our attention. We sincerely apologise for any inconvenience this may have caused you.
Unfortunately, in order to sell products kept within the cabinets our staff require to be SQP trained and qualified. We understand your frustration and we appreciate your efforts to help animals in need. We'll review our procedures and further training for staff to ensure more flexibility for customers like you.
Kind regards
Jollyes customer services
We normally go to pets at home and…
We normally go to pets at home and though we have a look at your shop very impressed the items are set out so can find everything you need will definitely coming back 😊 .
November 20, 2024
Excellent service
Very polite and helpful staff.
Very tidy and clean shop, always have what I am shopping for and at very reasonable prices.
Don’t go anywhere else now.
November 19, 2024
Good staff…
Nice polite lad serving new his stuff very well apologised for the wait has he was dealing with another customer
November 10, 2024
First class service
Item ordered by phone and reserved for me to collect.
Very friendly and efficient customer service.
November 15, 2024
Extremely helpful ..spent loads of time…
Extremely helpful ..spent loads of time with us to make sure our dachshunds got the correct food for them as one has IBD...
Lots of choice for food ..toys..shampoos etc for all animals ..
Highly Recommended we don't go anywhere else now
July 1, 2024
A good selection of products and staff…
A good selection of products and staff friendly and helpful
November 6, 2024
Very good 👍 👍
November 9, 2024
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