Purchased dog food from here for a while never been disappointed price wasn’t unreasonable, staff always happy to help
Company replied
Victoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ Ston on Trent, GB
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Purchased dog food from here for a while never been disappointed price wasn’t unreasonable, staff always happy to help
Company replied
Tried Jolly's for the first time yesterday. We were looking for a travel crate for our new puppy rescue. We found a bed and compared the price to other online companies including Amazon, I was surpr... See more
This store has quickly become my favourite one stop shop for everything for my dog. The store has a great selection of dog toys, food and treats. Every time I have been into the store, there has alway... See more
Very simple website to arrange click and collect. Team in store very friendly and helpful refreshing to see young team members smile and offer help instead of the grunts that you usually get these... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Victoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ, Ston on Trent, United Kingdom
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I was looking for my dog food none on the shelf but the lady went in the back and found me some great service
I go all I wanted at a price I was happy with. But because i didn’t have my purse with me and there fore didn’t have my discount voucher and therefore got no discount off my bill. I will look else where in future
Went in up to buy new pet beds from the Fenton store, massive thank you to the staff for also helping me find the right calming items to help my 2 unsettled dogs as we have just moved house . Never seen the dogs so content and settled before
We were passing buy Jollyes, to go somewhere else. We called on our return journey. I have a pedigree cat and we buy him food without additives. We were amazed at the large selection of additive food they have. We became loyalty members too. Not only the best food we purchased biscuits for him and a few treats. I recommend to all pet owners to call and look around. JP
The staff always go above and beyond, they even let me know when deliveries of my dogs favourite food is coming in
My first visit to the store was amazing very friendly staff
I found what I was looking for quite easily, Staff are more than willing to help if you are struggling to find anything, I find the store very clean, I am always looking for new products I can find for my Boxer to destroy.🤣
Very helpful staff and very knowledgeable as well, Great selection of dog feed ,dog leads etc
Great amount of different stuff for your pets,a vast array of dog food and accessories. Staff are very welcoming, knowledgeable and friendly.
The sales assistant was very helpful
and knowledgeable nothing was to much
trouble.
Staff always helpful and friendly would definitely recommend
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