Spent a lot of time today with Sam. She had excellent knowledge and skills with my recent rehomed Ukrainian chiweenie who is terrified. I was really struggling to get a correctly sized harness and on... See more
Company replied
Location
Switch locationUnited 11c, Telford Bridge Retail Park, Colliers Way,, TF34PB Telford, GB
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See what reviewers are saying
Love the local shop. Staff always feel attentive without being in my face. They make useful suggestions if another brand has similar to something I’m looking for they cannot be faulted. Another gr... See more
Company replied
The stuff at my local branch are excellent. Will always go that extra mile cannot praise them enough unfortunately your point system is absolutely appalling. I spend a lot of money monthly and have do... See more
Staff were extremely attentive, helpful and friendly on both occasions; 9th & 10th January 2025. I was looking for a new coat for my dog, I have back problems and had spent at least 15 minutes s... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
United 11c, Telford Bridge Retail Park, Colliers Way,, TF34PB, Telford, United Kingdom
- 01952763029
4.9
Excellent
458 reviews
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Lovely staff with great knowledge.
I was going to contact you myself regarding our trip to your store yesterday. There were two ladies working (unfortunately I didn't see either of their names) it was around 6pm though. From the minute we entered the shop, they went above and beyond in their service to us. We did have a very cute puppy so I think that did help!!
They were both very knowledgeable about your products and when they weren't sure, they checked and let us know the answer. They gave us great advice and promoted Jollyes products which we purchased because of their knowledge. I have an Autistic child who struggles to interact socially and one of the ladies was so kind and patient with them. I honestly would not want to shop anywhere else due to our experience with you. They are both a real credit to your company.
October 22, 2025
Staff and store are great
Staff and store are great. Set out really well for the size of the store and of course pet friendly.
Staff always happy to help and pleasant
October 15, 2025
Great Place
Several recent visits to our local store and nothing is too much trouble. Always able to get what i need and staff are always friendly
October 14, 2025
Friendly Hello on arrival
Friendly Hello on arrival. Offer to help with heavy bag.
Serving staff friendly and helpful. A pleasant shopping experience, which made me feel good. I will certainly be back many more times.
October 20, 2025
Great shop, amazing staff…
Shop had plenty of stock and the staff are lovely and very knowledgeable credit for employing such a good team
Also you own brand "artisan" range is the only dog food that doesn't trigger his allergies
October 12, 2025
Staff always friendly and helpful
Staff always friendly and helpful, prices are good with plenty to chose from
September 26, 2025
A wonderful atmosphere
A wonderful atmosphere. Friendly Staff. Clean. Well stocked shelves
October 9, 2025
Knowledgeable,kind and polite
Always helpful always got time to explain always a smile
October 4, 2025
Although Jollyes seem to be having a…
Although Jollyes seem to be having a problem securing the Eukanuba dog food I need for my Dobermann, the staff are always pleasant and helpful and have promised to let me know when it is in stock. I wish other places adhered to the same ethos.
September 29, 2025
Really helpful and friendly
September 27, 2025
Very good service and helpful.
September 19, 2025
Very pleasant person who served us
September 15, 2025
May use AI-assist with repliesRead more
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wet seed
I called the store on the 10th for sunflower and mixed bird seed. They outside the door every sack I checked had water damage from the recent rain so the seeds inside were we . I told the assistant and she got me some dry ones from the store room, and she started taking the one's outside in and they would have be disposed of. I had to call there again today as forgot the cat biscuits I needed. We have had extremely heavy rain here today. The bird seed's were back outside again!
September 10, 2025
Reply from Jollyes The Pet People - Telford
We appreciate you bringing this to our attention. We're sorry the bird seeds were water-damaged and left outside again. We'll address this with our team to prevent it from happening again. Thank you for your feedback.
Happy Jollyes Customer
Very friendly ,helpful and knowledgeable staff.
Very reasonably priced products compared to other shops.
September 9, 2025
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