Having Jollyes a 5 minute drive away is amazing but what makes it even better is that they have a good range of raw and natural dog food in a good selection of different flavours which keeps or dog ha... See more
Location
Switch locationJollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN Tonbridge, GB
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See what reviewers are saying
Went into the Tonbridge store today as i bought a sack of K9 but the wrong one - only discovered it was the wrong one when i opened it. They exchanged it straight away no problem, i really didn't expe... See more
Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of t... See more
We had looked in 3/4 other local stores for a bird cage we could pick up the same day as well as other bits for our new pet budgies and no where but Jollyes had a great range that we could view and bu... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN, Tonbridge, United Kingdom
- 01732 369 568
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Satisfied thank you
Great customer service always have what…
Great customer service always have what I need in stock.
Well the staff are fantastic and polite…
Well the staff are fantastic and polite and always very helpful
Great stock
Found what I was looking for and a good…
Found what I was looking for and a good price
Food for fussy cats
Pleasant and helpful staff. Good selection of cat food reasonably priced
Lovely friendly staff
Lovely friendly staff, happy to help. My little baby was sick while I was in your Tonbridge store & it was no trouble when I asked a member of staff to help to clean it up. I also needed a large bag of cat biscuits and was carrying my baby so I asked if they could bring it to the car which again was no problem again and they were only too happy to help. Thank you so much :)
Very pleasant staff and great prices…
Very pleasant staff and great prices and you’ve always got what I need for my cat
Store is always clean and easy to find…
Store is always clean and easy to find what you want. Staff very helpful and always very friendly.
Very helpful and friendly staff giving…
Very helpful and friendly staff giving the store a lovely friendly atmosphere. The variety of pet food and choices are always excellent!
Friendly and polite and helpful
First visit fine
First visit fine , well stocked and cheaper for Butchers food than Pets at home. Second visit had to wait way too long in the checkout queue. Only two other waiting but took a long time to serve them and should have called another colleague to open another till. It was midweek early pm .
Friendly and helpful staff
Never a good selection of whimzee chews…
Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of to you just up the road.
Its a shame as I buy 4 packs a week and grab my koi food and kibble and other bits when im in
Good to get chicken feed
I can get chicken pellets, corn and sunflower seeds - love the pricing when I buy two bags. Staff helpful.
Staff are always extremely helpful and…
Staff are always extremely helpful and polite.
May use AI-assist with repliesRead more
Shame I was charged for 2 items I never…
Shame I was charged for 2 items I never had (whimzees) when I asked next day was asked several times if I’m sure I did t have them! The dog won’t eat anything hard and I don’t give hide treats! only soft treats!!told a manager may discuss this when they are free told them to keep it I don’t have time to waste waiting around!!

Reply from Jollyes The Pet People - Tonbridge
Frozen cat meat
The item I wanted was in stock. The freezer where my product is stored was clean and clearly labelled. The staff are polite and friendly.
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