Having Jollyes a 5 minute drive away is amazing but what makes it even better is that they have a good range of raw and natural dog food in a good selection of different flavours which keeps or dog ha... See more
Location
Switch locationJollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN Tonbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into the Tonbridge store today as i bought a sack of K9 but the wrong one - only discovered it was the wrong one when i opened it. They exchanged it straight away no problem, i really didn't expe... See more
Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of t... See more
We had looked in 3/4 other local stores for a bird cage we could pick up the same day as well as other bits for our new pet budgies and no where but Jollyes had a great range that we could view and bu... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN, Tonbridge, United Kingdom
- 01732 369 568
4.6
Excellent
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and prices!
May 23, 2025
Easy shopping
The shop was organised in an easy way to find the products. The staff were friendly and efficient. Everything was done swiftly and the products were of good quality for a fair price
May 23, 2025
friendly and helpful staff
May 2, 2025
Told them I didn't want anything cut on…
Told them I didn't want anything cut on dog but they cut hair round his neck when I asked them said they hadn't but his photo from week before proves they did now looking for another groomers
April 22, 2025
staff were very friendly and help full
staff were very friendly and help full. The store has a good variety of products for every price range, Most importantly its super pet friendly with fresh water stations and treat bowls.
May 6, 2025
Good advice from shop assistant
May 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charity rethink needed.
Got what I needed at good price (comparable to discount stores). However, when I was asked at the till if I wanted to make a donation of food to a pet charitable cause and I asked what my donation would buy, I was told £1.50 would buy the tiny tin of food indicated by the member of staff. I’m afraid I declined. I’d happily have paid £1.50 for a sensible purchase.
May 3, 2025
Reply from Jollyes The Pet People - Tonbridge
We appreciate your feedback and understand your perspective on the donation request. We strive to provide our customers with a positive shopping experience, and we value your support of animal welfare. We are committed to ensuring our donation process is transparent and that customers feel confident in their contributions. We will take your feedback into consideration as we continue to improve our practices.
Brilliant pleasant staff
May 2, 2025
Really friendly and welcoming
Really friendly and welcoming. My Staffy loves going to them.
April 28, 2025
Lovely store with excellent staff
Lovely store with excellent staff. Easy to find what you want. Good deals and excellent value.
April 26, 2025
Excellent service
Excellent service, very friendly, and with loads of product knowledge.
April 24, 2025
Got what I needed anc good customer…
Got what I needed anc good customer service. A shame there was no discount with my club membership though
April 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.