Having Jollyes a 5 minute drive away is amazing but what makes it even better is that they have a good range of raw and natural dog food in a good selection of different flavours which keeps or dog ha... See more
Location
Switch locationJollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN Tonbridge, GB
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See what reviewers are saying
Went into the Tonbridge store today as i bought a sack of K9 but the wrong one - only discovered it was the wrong one when i opened it. They exchanged it straight away no problem, i really didn't expe... See more
Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of t... See more
We had looked in 3/4 other local stores for a bird cage we could pick up the same day as well as other bits for our new pet budgies and no where but Jollyes had a great range that we could view and bu... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN, Tonbridge, United Kingdom
- 01732 369 568
4.6
Excellent
593 reviews
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We shopped at our local store the…
We shopped at our local store the counter staff to be honest quite miserable no eye contact whatsoever and not even a hint of a smile we would rather shop elsewhere after all it costs nothing to be polite. Ps we gave 2 stars only because we purchased what we came for. Kind regards
January 5, 2025
Reply from Jollyes The Pet People - Tonbridge
Good morning,
We appreciate you taking the time to share your feedback. We're sorry to hear about your experience with our counter staff; it's certainly not the level of service we aim for. We value your business and want every customer to feel welcome and appreciated. Your comments about the staff's demeanor will be shared with the team to help us improve. We're glad you were able to find what you needed.
Kind regards
Jollyes customer services
Staff always friendly and always have…
Staff always friendly and always have what I went in to get.
January 7, 2025
Half dead bug infested locus
Not only are your bugs always dead and I mean always dead the only good locus we u had was infested with bugs and had eaten eachother half to death last time it was mite infested substrate actually sort your stuff out ur a terrible shop shouldn’t be open
January 13, 2025
Unprompted review
Reply from Jollyes The Pet People - Tonbridge
Good afternoon,
We sincerely apologise that your recent purchase did not meet your expectations. We understand your frustration with the condition of the insects, and we regret that your experience was so negative. We value your feedback and will use it to improve our quality control processes and ensure that future customers have a better experience. We appreciate you bringing this to our attention and will ensure this is investigated in store.
Kind regards
Jollyes customer services
Perfect service.
The shop had exactly what we needed and the staff were very helpful and friendly. Couldn’t ask for more.
January 7, 2025
Value for money
Good value products for my guinea pigs and my cat,friendly staff,always helpfull
January 6, 2025
Can always get everything I need at…
Can always get everything I need at good prices
December 30, 2024
Lovely
Lovely, helpful staff. Interacted withy daughter and let her purchase gifts for our dog with her own money making her feel very grown up.
December 21, 2024
Reply from Jollyes The Pet People - Tonbridge
We understand your frustration. We strive to provide excellent customer service and are disappointed to hear about your experience. We will address this with our team to ensure this doesn't happen again.
Dog grooming
The staff were excellent and kind to our dog with a good groom as well
December 16, 2024
First class service with expert…
First class service with expert information from your assistant.
December 5, 2024
Reply from Jollyes The Pet People - Tonbridge
many thanks for your review
please may we ask the reason for a low 1 star review as the comment do not reflect this
thanks
Jollyes
Fantastic products at very competitive…
Fantastic products at very competitive prices, my dogs love Jollyes Lifestage food
I am so glad that I was recommended it, I will be coming back for more
December 5, 2024
Very helpful staff to guide me on what…
Very helpful staff to guide me on what to buy for my puppy xx
November 27, 2024
Took the dogs with me
Took the dogs with me. Nice to be able to take them in a shop! Deal on our normal food which meant saving money. Great prices good choices! Staff were very friendly and nice.
November 21, 2024
Rosie enjoyed a fabulous groom
Rosie enjoyed a fabulous groom - was welcomed and made to feel special - I too was very confident in leaving Rosie - on my return Rosie looked fantastic calm and very happy - she is rebooked for December 🐾
November 18, 2024
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