Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
Company replied
Location
Switch locationJollyes The Pet People, Factory B, Tower Lane, BS30 8XT Warmley, GB
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Vet made our young dogs feel at ease. Appreciated the health check before giving them their vaccinations which the dogs barely notice! I liked being able to book our appointment on line although it... See more
We have been regular customers of Jollyes. Recent store changes are a big negative. No longer are they selling loose dog biscuits WHY? They were always popular. We feed K9 food to our dog. Changes i... See more
Company replied
It’s always about the people!! The gentleman that served us couldn’t have been more helpful and considerate- I wish I knew his name! I didn’t have a receipt ( a jumper we had bought our English Bulldo... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes The Pet People, Factory B, Tower Lane, BS30 8XT, Warmley, United Kingdom
- 01174569070
4.8
Excellent
942 reviews
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Click and collect didn't work ,so was…
Click and collect didn't work ,so was told to re buy items and they would cancel ,click and collect,this didn't happen so got charged twice !!
July 13, 2025
Reply from Jollyes The Pet People - Warmley
We regret that the click and collect process caused a double charge. We appreciate you bringing this to our attention, and we will investigate the issue. Thanks for your feedback.
Well stocked shelves and friendly staff
July 14, 2025
New lead & collar …
I went in looking for a new collar and lead for my dog as his had snapped whilst we were.
The staff were very helpful and happy to assist me excellent customer service.
June 4, 2025
rabbit food at a great price..
Straight in and out.. got 2 sacks of rabbit food. Great service
June 6, 2025
Lovely friendly girl serving
June 5, 2025
Great customer serviceI
I had a query about a product and the young man who I asked went above and beyond to find the answer for me.
May 27, 2025
Vet made our young dogs feel at ease
Vet made our young dogs feel at ease. Appreciated the health check before giving them their vaccinations which the dogs barely notice!
I liked being able to book our appointment on line although it wasn't clear how to book annual booster on there.
I really appreciate the price!!
May 29, 2025
Staff are always helpful and polite
Staff are always helpful and polite. Coupled with fantastic value why would you shop anywhere else!
May 27, 2025
Very helpful and knowledgable staff
May 26, 2025
Reply from Jollyes The Pet People - Warmley
We appreciate your feedback and regret that our fish food pricing was unclear. We'll review this.
Got the help and advise needed
Got the help and advise needed . With a dog tag and collar. The staff member was very helpful and knowledgeable.
May 19, 2025
Solid help from the sales assistant
Solid help from the sales assistant. Made me feel really welcome.
May 21, 2025
Extra helpful staff.
Extra helpful staff.
Had an issue with my app but easily solved with help from the assistant.
Super friendly too.
May 21, 2025
Good choice of products displayed…
Good choice of products displayed excellent lovely clean bright store and the staff were extremely helpful
May 15, 2025
Helpful kind and polite staff.
May 17, 2025
Every time we go into the shop everyone…
Every time we go into the shop everyone is always helpful and friendly
May 19, 2025
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