Cannot thank Mel from Warrington Jolleys enough. What an absolute credit to Jolleys she is. She has gone above and beyond finding me additional puppy food for my pregnant Boxer and even collecting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at Jolleys. The staff were genuinely friendly, welcoming, and clearly more than qualified for their roles. They were happy to help with anything I needed and made a real fus... See more
Jolleys are so much cheaper than Pets at Home and other similar shops. They have a much better choice than supermarkets too. You can join the Jolleys pet club and get discounts and offers. The staff a... See more
We went in for a sack of our regular dog food and found it was £6 cheaper than buying it at the supposedly cheaper repeat order price elsewhere. We found the tinned meat we buy was also on offer at a... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Winwick Road, WA2 8HQ, Warrington, England, United Kingdom
- 01925917010
4.8
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of choices to buy for my new puppy…
Lots of choices to buy for my new puppy with great advice from Paulina at Warrington
July 7, 2024
Saw me when I was running…
Saw me when I was running late,excellent professional service all round !😊
July 4, 2024
Very pleasant people that work there…
Very pleasant people that work there and very helpful
July 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Where are the staff??
Great range of products, but I didn’t see one member of staff about
I was left waiting at the checkout for a good while. Staff member came out of the back room (behind the tills), walked past me, went back into the back room for a few minutes, then came back out again. He was going to walk straight past me again until I stared at him. Then he served me
How many sales have been lost because customers have given up waiting?
July 3, 2024
Reply from Jollyes The Pet People - Warrington
Many Thanks for your feedback
Will be investigating staff availibilty in this store
We apologise for the inconvenience this has Caused
Kind regards
Jollyes Customer Services
😍❤️xxxvery nice service and good prices
June 28, 2024
Friendly helpful staff
June 27, 2024
Helpful and friendly assistant.
June 17, 2024
Friendly and helpful staff
June 15, 2024
Good service
Very happy with the service at Jollyes.
Jab was half the price of the vets we normally use. The staff were very helpful and good with my dog.
June 13, 2024
Staff were super helpful, got everything I needed
Staff were super helpful, store had everything that I wanted. Store was clean; and we’ll set out.
June 8, 2024
Definately give them a visit.
Lovely people, very knowledgeable and helpful. Loads of different discouts offered each month so keep your eyes open regularly.
June 1, 2024
General experience on this visit
Staff helpful , friendly. The small animals and birds for sale had clean cages and water bottles full. The small animals had sufficient dry food to eat but some of the bird dishes only had a little seed left in them and this was past 11.30am in morning on this visit and because birds need continuous access to eat seed , I would have felt better to see more seed in their dishes ( it may be that the dishes hadn’t yet been filled that day yet but it was almost lunch time and I was a little bothered that the dishes had only a little seed in them. Otherwise the shop is a good place to come
June 1, 2024
Reply from Jollyes The Pet People - Warrington
Many thanks for your feedback
we will check this with store as they have to complete full records of time of feed each day
we apologise for the inconvenience this has caused
Kind regards
Jollyes Customer services
Friendly service and knowledgeable staff
May 30, 2024
Friendly staff and good stock
Friendly staff and the sale items I went in for had plenty of stock.
May 28, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.