Cannot thank Mel from Warrington Jolleys enough. What an absolute credit to Jolleys she is. She has gone above and beyond finding me additional puppy food for my pregnant Boxer and even collecting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Cannot thank Mel from Warrington Jolleys enough. What an absolute credit to Jolleys she is. She has gone above and beyond finding me additional puppy food for my pregnant Boxer and even collecting... See more
Company replied
I had a great experience at Jolleys. The staff were genuinely friendly, welcoming, and clearly more than qualified for their roles. They were happy to help with anything I needed and made a real fus... See more
Jolleys are so much cheaper than Pets at Home and other similar shops. They have a much better choice than supermarkets too. You can join the Jolleys pet club and get discounts and offers. The staff a... See more
We went in for a sack of our regular dog food and found it was £6 cheaper than buying it at the supposedly cheaper repeat order price elsewhere. We found the tinned meat we buy was also on offer at a... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Winwick Road, WA2 8HQ, Warrington, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their Warrington store is a little hidden away, but nevertheless very convenient for me. As a result, it has become my regular place for buying most of what we need for our three cats. As a Pet Club member, I'm very grateful for the regular incentives it offers - long may they continue!
A really friendly and always knowledgeable staff are tgere to help
That you now do more treats for dogs with allergies like sushi rolls cod rolls and veggie treats so please keep going in the right direction.
Really helpful, great own brand quality. The people that work there are real animal lovers and it shows in how they talk and act.
The staff are always very pleasant and friendly. They are very approachable when you need any help. And they will even carry your bags to the car when they're heavy. So thoughtful. A lovely group of staff
Despite it being closing time and me running through the door at the last second... your staff were friendly, obliging and incredibly helpful giving me additional help and advice. Not for one second did they make me feel like an inconvenience... quite the opposite in fact.
They are a credit to Jolleys.
I was served today by a polite and knowledgeable young man who explained the differences between various brands of dog food. I took his advice and saved 50%. I was reluctant to change but he explained their returns refund policy if my dog didn’t like it. He was very friendly and interested in my dog. All in all a very good experience and I will certainly return.
We went in for a sack of our regular dog food and found it was £6 cheaper than buying it at the supposedly cheaper repeat order price elsewhere. We found the tinned meat we buy was also on offer at a really good price. I think we saved well over £10 on 3 items alone. The staff are always helpful and friendly at Jollyes, this time tracking the last bag of biscuits to the top of the metal shelving and getting it down for us without any hesitation even though it was buried under other sacks of biscuits. The Warrington Jollyes store is a breath of fresh air.
Excellent. Good prices and service in store fantabulous. No complaints here.
Josh at the Congleton store was very helpful with the exchange of my dogs harness 14 August. Many thanks
Lovely customer service from a work colleague who doesn’t usually work in that store he found everything that we needed and nothing was a problem
Given good advice about a product that was not the most expensive on the shelf.
Lovely friendly and helpful staff. Very efficient service
Kids running round the store like a playground. This frightened a few of the dogs in there. The staff didn't do anything about it. It's not a playground.

Reply from Jollyes The Pet People - Warrington
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.