Love going in my local store. Really calm atmosphere and lovely welcoming staff. Great pet friendly cleaning and household products stocked. Some things are a tad more expensive than other shops but... See more
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We had a hamster that had bitten through the hard plastic of his cage and I went in to buy a new one. I was very impressed with the man who helped me. He was very knowledgable about hamsters and not... See more
All the staff in Jollyes Widnes are fabulous, everyone is so helpful. My autistic daughter loves visiting the shop, she used to love seeing the animals that you used to sell but now she likes visiting... See more
Such helpful lovely staff. I went to query a refund which I thought I hadn’t received, turns out it was on another card & I’d received the refund. The two girls on the till couldn’t have been more h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5 , Widnes Shopping Park, WA8 7TN, Widnes, United Kingdom
- 01513323910
4.8
Excellent
445 reviews
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Reply from Jollyes The Pet People - Widnes
Hi,
We are sorry to hear that you experienced long queues due to only one till being open. We will ensure this feedback is passed on for review.
Kind regards,
Jollyes Customer Care
Widnes/Runcorn stores
Widnes store Nearly all the live insects are dead the earthworms are moldy when mentioned it to staff they say oh well. They just dont seem to care.
Runcorn store. Staff are amazing so helpful and they check the live bugs daily never a problem for them.
February 27, 2026
Reply from Jollyes The Pet People - Widnes
We appreciate you bringing the Widnes store issues to our attention. We're concerned about the insect and earthworm conditions and the team's response. We'll address this to ensure better care. We're glad you had a great experience at the Runcorn store.
Staff were very helpful and helped me…
Staff were very helpful and helped me get everything I needed.
February 23, 2026
Understaffed?
Went into jolleys as I just got a new puppy and wanted some advice about what treats to get as I haven't had a puppy before since my other dog is a rescue. There was no staff at the till so I waited there for a few minutes as sometimes they come when they see you there but nobody was coming down. Had a look around myself and found what I needed but was then left at the till for another few minutes with no staff yet again so I looked for a staff member and noticed one young lad who was occupied with another customer further down the store but could not find any other member of staff in the store so he seemed to be on his own. When he was finally able to come to the till he apologised for the wait, I asked him if he was alone and he said no his manager was upstairs but I have noticed this with this store a few times I have been in that staff is always busy or left alone to run the store by themselves and customers are left waiting at the till, whilst I understand its not the member of staff's fault it just seems really unprofessional and I don't think I'll continue shopping here.
January 27, 2026
Unprompted review
Reply from Jollyes The Pet People - Widnes
We appreciate you sharing your experience. We're sorry you encountered delays and couldn't readily find assistance for your puppy treat advice. We'll address the staffing concerns with our team to improve customer service and ensure a better shopping experience in the future.
Great variety of products at reasonable…
Great variety of products at reasonable prices. My three dogs are particularly keen on the ham bones! Staff are always friendly and helpful.
January 24, 2026
Always polite and very helpful staff…
Always polite and very helpful staff in, Widnes, Cheshire.
January 17, 2026
Great prices which can't be beaten.
Great prices which can't be beaten.
Pleasant staff, always ready to help.
The store is also more convenient than the one I previously used. That is a bonus
January 12, 2026
Always have what I need and staff are…
Always have what I need and staff are there to assist
January 6, 2026
I have always liked Jolleys
I have always liked Jolleys, the staff are very helpful and the range in store is fantastic coupled with this is the prices which are very competitive
January 8, 2026
I love Jollyes!
Love Jollyes pet store... you can get everything & more besides. I love their loyalty card as you get some cracking discounts with it.
Everything I need I guarantee I can get it from Jollyes... I've even got my dogs very pretty dog tag & a member of staff helped me with the machine. They have a sale on at the moment, I love the dog toy sales, some fab deals & unusual toys... Lola dog is very impressed lol.
Go take a look at your nearest Jollyes store... I bet you will find what you're looking for & at a competitive price... don't forget to join their loyalty scheme to for more savings!
December 31, 2025
Excellent in store experience
Excellent in store experience, every colleague was very attentavive, knowledgeable and helpful, and genuinely made it easy for me.
November 28, 2025
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