Love going in my local store. Really calm atmosphere and lovely welcoming staff. Great pet friendly cleaning and household products stocked. Some things are a tad more expensive than other shops but... See more
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We had a hamster that had bitten through the hard plastic of his cage and I went in to buy a new one. I was very impressed with the man who helped me. He was very knowledgable about hamsters and not... See more
All the staff in Jollyes Widnes are fabulous, everyone is so helpful. My autistic daughter loves visiting the shop, she used to love seeing the animals that you used to sell but now she likes visiting... See more
Such helpful lovely staff. I went to query a refund which I thought I hadn’t received, turns out it was on another card & I’d received the refund. The two girls on the till couldn’t have been more h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5 , Widnes Shopping Park, WA8 7TN, Widnes, United Kingdom
- 01513323910
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Customer service and choice
Helpful staff
The member of staff we spoke to was very helpful and the item we purchased was reasonably priced.
Very friendly and helpful staff
Very friendly and helpful staff. I wanted to purchase a dog collar but wasn't sure what size was needed. Friendly advice was given and I purchased a collar which fits my dog perfectly.
Always friendly and helpful.
Great store
Great store, staff so friendly and helpful will go out of their way to help you and the prices are very reasonable
I find all the staff helpful if I have…
I gind all the staff helpful if I have any questions
Friendly staff
Served by a lovely member of your team. Polite and pleasant and very focused on my dog.
Always friendly and helpful
Excellent service
Excellent service, great price, friendly atmosphere and always happy with the result of my pets groom
The staff where helpful and polite.
great staff will help you at anytime…
great staff will help you at anytime all the time
Staff are always helpful & friendly
Very nice staff at the Widnes branch
Very nice staff at the Widnes branch.Polite and helpful.
Great staff with great friendliness
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