Love going in my local store. Really calm atmosphere and lovely welcoming staff. Great pet friendly cleaning and household products stocked. Some things are a tad more expensive than other shops but... See more
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We had a hamster that had bitten through the hard plastic of his cage and I went in to buy a new one. I was very impressed with the man who helped me. He was very knowledgable about hamsters and not... See more
All the staff in Jollyes Widnes are fabulous, everyone is so helpful. My autistic daughter loves visiting the shop, she used to love seeing the animals that you used to sell but now she likes visiting... See more
Such helpful lovely staff. I went to query a refund which I thought I hadn’t received, turns out it was on another card & I’d received the refund. The two girls on the till couldn’t have been more h... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5 , Widnes Shopping Park, WA8 7TN, Widnes, United Kingdom
- 01513323910
4.8
Excellent
445 reviews
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We had our lovely dog groomed at…
We had our lovely dog groomed at Jollyes for the first time and couldn’t be happier, everyone was so helpful and happy to help with our questions, they really couldn’t have done more. We’ll definitely bring him back next time, thank you.
February 4, 2025
Great value
My dogs love pigs ears , pets at home are so expensive, jollyes are so reasonable.
February 2, 2025
Great
Great, prices. Plenty of parking outside. Staff are very helpful. Shop was larger than I was expecting and good choice of stock.
February 4, 2025
All the staff in Jollyes Widnes are awesome
All the staff in Jollyes Widnes are fabulous, everyone is so helpful. My autistic daughter loves visiting the shop, she used to love seeing the animals that you used to sell but now she likes visiting the staff.
February 4, 2025
Good Service
February 3, 2025
Staff always helpful
Staff always helpful. Good range of products and Jolleys own brands excellent. Offers and discounts also good.
February 1, 2025
really helpful friendly staff selling…
really helpful friendly staff selling wide variety of dog food toys and clothes
January 30, 2025
Ist puppy groom
The girls did a great job with my 13 week old puppy on his first puppy groom. They were really friendly, explained what would happen and answered my questions. They were happy to cuddle and play with my dog like he was their own and make him feel comfortable.
January 29, 2025
Bought a bird cage and the young lad…
Bought a bird cage and the young lad was very helpful, he even carried it to my car
January 26, 2025
I only really buy wild bird food and on…
I only really buy wild bird food and on odd occasions I buy few dog treats for my daughter and sons dog but staff are always very friendly and helpful.
January 15, 2025
All really good
All really good, staff very nice.
There was a problem with the tills as they couldn’t take card payments.
Staff were so polite and apologetic but not theire fault.
January 22, 2025
Great customer service
The shop assistant insisted, nicely of course that becoming a loyalty customer was quick and worth my while and really happy I did as the savings are fantastic especially being a regular customer.
January 17, 2025
Value for money
January 14, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Out of stock cat food litter and peanuts
The last two times I have been to Jollyes for my cat food it has been out of stock, cat litter was out of stock the time before last and peanuts in shells out of stock also
January 15, 2025
Reply from Jollyes The Pet People - Widnes
We understand your frustration with the recent out-of-stock items. We strive to maintain adequate stock levels and apologize that we've fallen short of your expectations on your last few visits. We appreciate you bringing this to our attention and are working to improve our stock management. We value your business and hope you'll give us another chance to provide a better shopping experience.
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