I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... See more
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Location
Switch locationUnit 2, Border Retail Park, LL13 8NG Wrexham, Wales, GB
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Good choice of dog food/ treats and toys etc. friendly service and support on hand if I had any questions (we needed specific flavour/ nutrition/ sized kibble) staff are all very knowledgeable but a y... See more
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I... See more
The young lady who served me was extremely knowledgeable and was able to help me with a feeding problem I had with my grieving cat. She made some excellent suggestions on what foods might appeal to my... See more
Company details
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From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
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Unit 2, Border Retail Park, LL13 8NG, Wrexham, Wales, United Kingdom
4.7
Excellent
723 reviews
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Fabulous range of food for our dogs and…
Fabulous range of food for our dogs and really good price
February 2, 2025
They are always helpful
February 5, 2025
Lady was excellent with my puppy being…
Lady was excellent with my puppy being his first time in the groomers
February 4, 2025
Pleasure to shop here
It’s always a pleasure to shop at the Wrexham store. They make a fuss of my little dog every time we go in The staff are always helpful and on hand
February 1, 2025
Very pleased
They are lovely with the dogs and I am really pleased with the clip they have given paddy
February 4, 2025
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I love Jollyes but ...
I love Jollyes . Our branch is fabulous, sells a good variety of products, the staff are superb,,(friendly, helpful, happy, knowledgeable). But I was so disappointed with yesterdays trip. Spent virtually £90, we always spend a lot of money as we have 3 dogs and we like to feed the wild birds. We gave our postcode in as always and as we were asked to thinking it'd take off the discount as were part of the Pet Club. The cashier never said anything. It was only when looking at the receipt we realized the discount wasn't taken off so we went back to the store to be told Jollyes aren't doing the Pet Club anymore, that the discounts are seen within the store itself. I can't understand why the cashier asked for our postcode and never said anything to us re the Pet Club. There were no signs up telling us it had stopped or anything. I havnt received an email or anything. I really think that it very unprofessional and a slap in the face to Jollyes regular customers. If the Pet Club has stopped we as customers should have been told, we shouldn't have had to go all the way back to the store because of our receipt to then be told. The discount has always helped us out so much. Very sad.
February 4, 2025
Reply from Jollyes The Pet People - Wrexham
Good afternoon,
Thank you for your review. We are sorry to hear you are unhappy with the promotion of our price changes. We will ensure your feedback in passed onto our senior team and have included some information below to explain the changes further.
What changes are you making?
At Jollyes we’re passionate about happy pets for less, we have listened to our customers who have told us our prices are confusing. That’s why we’re reducing over 3,000 prices across the store. Reinvesting the current 10% discount which is offered to PETCLUB customers into lowering the prices for everyone across a broader range of categories helping more customers to save. Therefore the price which you see at the shelf is the price which you pay and we’re lowering so that you get low prices every day.
Why are you making these changes?
We’re constantly reviewing how we ensure that our customers get the best value at Jollyes. We have listened to our customers who have said that our pricing is confusing and they are not sure what price they are going to pay at the till. Therefore removing the additional 10% discount means that we can reinvest that money into lowering the prices of over 3,000 lines across the store and in more categories helping you to save even more at Jollyes.
Kind regards
Jollyes customer services
Found exactly what I needed and staff…
Found exactly what I needed and staff really helpful.
February 3, 2025
Best cat biscuits.
They’re the only ones that does a certain cat biscuits for my cat and my cat loves them.
January 30, 2025
Sells everything
Very helpful staff ,my dog loves coming here I cannot walk pass with him without bringing him in ,loves his treat from staff and always fresh water for dogs
January 16, 2025
Staff always polite and very helpful
Staff always polite and very helpful . Keep up the good work .(Wrexham store)
January 29, 2025
Always a great experience in Wrexham…
Always a great experience in Wrexham Jollyes, very helpful friendly and professional, it’s my Labradors favourite shop, he also loves going to the groomers there too
January 28, 2025
Love the store - Avoid the groomers
Wrexham - Love the store, we've been a member and regular customer for years. Thought we would continue to support by using the grooming service for our new puppy -- big mistake
Went to see if they were available for a walk in nail clipping (as advertised on the window). Groomer already has a dog in so I said I could see she was busy and we'd come back. Had the response "well it says we do walk ins so I guess we do" and told me to bring our dog in - who is a 16 week old puppy. First attempted to do his nails in the front parlour, didn't introduce herself to him just started grabbing at his paws, so he was distressed from the start. She was not happy about this, and after several failed attempts she took him over to the table to leash him to try that way. When he didn't calm down she SCREAMED at him -- actually screamed.. then continued to huff until eventually giving up and told me to take him to the vet as he was "a danger to himself", turned her back and that was the end of our interaction..
I honestly felt like an inconvenience from the start, I don't think she had the time/ effort to do them, and I wish she'd have just been honest about the fact when I suggested we come back.. rather than put us all through such a stressful experience. Couldn't get out of there quick enough. Will not be "darkening their doors" again... Shocking...
January 27, 2025
Unprompted review
Reply from Jollyes The Pet People - Wrexham
Good morning,
We are truly sorry to hear about your experience with our grooming service. It is never our intention to cause any distress to our customers or their pets. We appreciate your loyalty and understand your disappointment. We will take your feedback seriously and ensure this is investigated by our senior services team.
Kind regards
Jollyes customer services
Great service from Laura fitted me in…
Great service from Laura fitted me in and done a beautiful cut for my minature poodle, highly recommended.
January 22, 2025
Very helpful.
January 20, 2025
Friendly staff
Friendly staff. Nothing to much trouble. My pet loves going there. Prices good. And grooming to a high standered. 10 out of 10. Alround
January 21, 2025
Very helpful and signed me up to their…
Very helpful and signed me up to their pet plan
January 19, 2025
Helpful staff
Helpful staff, nothing too much trouble.
Only issue, suppliers of dog food Iam’s not being fair to the shop. Not having a good enough supply for shop.
Staff very helpful
January 18, 2025
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