Friendly staff at Stevenage branch. Sometimes they don’t have the stock of the item I buy. I would like them to tailor discounts to the individual- I don’t have a dog or rabbit but that appears to be... See more
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Friendly staff at Stevenage branch. Sometimes they don’t have the stock of the item I buy. I would like them to tailor discounts to the individual- I don’t have a dog or rabbit but that appears to be... See more
Company replied
First time shopper in this store ,a pleasure to shop !! ,everything I needed for my cats at a very reasonable price with very helpful and pleasant staff to help lift big box of cat food, will definite... See more
Its brilliant staff Helpful kind everything we ever need was there and cheaper than first thought very kind staff and brilliant advice when we asked questions so first time and will definitely not b... See more
I have been a few times and am never disappointed. The staff are lovely and friendly. I personally think you should employ more than one on the till. I purchased cat food, bird food and squirrel food... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Monks Cross Drive, YO32 9GX, Huntington, England, United Kingdom
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Staff were very happy to help, store lovely. Will defiantly be back.
Great staff very friendly and helpful. We had our labrador puppy in for his second jab. He is very heavy now so would have been great if there was a couple of seats sit with him while we waited.
Great shopping experience and very reasonable prices.
I went for some raw dog food. An excellent variety and very reasonably priced. I live near Thirsk and I'm happy to travel to York for my dogs food. Not sure if they deliver but I'll be looking into it
Love Jolleys can’t wait for the clinic to open. Staff always super friendly.
Young Man on the till really helpful, we moved house over a year ago and he changed our address on the system, first time someone has said they could do this.
Staff couldn't help enough and their help was instrumental in my purchase.
The young man that served us was very polite and extremely helpful
Fabulous extensive products. Competitive prices and deals. Found exactly what I needed. Great layout of store. Friendly knowledgeable staff.
The store was well lit clean and had so much stick to browse.
The staff member who served us was lovely very polite asked if we found everything we needed. Overall great.
Location staff and prices where fantastic wish there was more degu enrichment but fantastic shop
Very friendly and helpful staff who gave lots of advice and helped me choose the right product for my dog.
Friendly staff, well laid out and organised tidy shop, lots of choice.
Great service
Good value for money
Great products
Good quality products
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