I was very skeptical because price difference was so big with other sites and had read some negative reviews, but I ordered anyway. With some delay (3 days) the order was announced, but I could not tr... See more
Company replied
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Hello Jollyroom my experience with this jollyroom wasn’t so good why! It because I bot my Kinderwagen from you people long time ago still I just received only one set at all, so where are the rest bec... See more
Company replied
Easy to order and pretty quick delivery. I needed snow pants for my son and specifically wanted a pair from Didrikson. Jollyroom had the right size to the best price.
Company replied
Great products, good service, no complains
Company replied
Company details
Written by the company
Bei Jollyroom.de findest Du eine tolle Auswahl an Produkten für Familien mit Kinder - Kinderwagen, Autositze, Kinder- & Babymode, Spielzeug und vieles mehr.
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- +49 (0)40 2999 7999
- service@jollyroom.de
- jollyroom.de
4.2
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Initial order has not alternative to invoice address for delivery beware!
Was not possible to order delivery to be sent to correct address as required for Christmas only possible to enter invoicing address as delivery address on initial order. Also did not show this would be the case until delivery confirmed in order. We now have a 330 km drive to deliver a late Christmas present to correct address. It is also incorrect to advise customers that the delivery address can be altered on DHL as having tried this it only applies to changing to someone that lives as a neighbour and not the location to where the gift was wanting to be sent 330 km away
January 2, 2020
Unprompted review
Reply from Jollyroom.de
Hej Caire!
Thank you for the review.
We are very sorry that you did not receive the parcel to the address you wanted.
Due to Klarna we are not able to offer a separate billing address at the moment.
As a customer, you can change the delivery address on DHL.de.
Have a good day!
Super Qualitet
December 28, 2019
Unprompted review
Reply from Jollyroom.de
Hej!
Danke für die Bewertung.
Es freut uns sehr, dass Du mit der Qualität unserer Artikel zufrieden bist.
Beste Grüsse aus Schweden!
Reply from Jollyroom.de
Hej Mayas!
Thank you so much for the great reply.
Have an amazing day!
Thanks for ruining Christmas
Thanks for ruining Christmas. Very deceptive ordering process. I only now found out my order is not coming from Germany, and the tracking number isn't a tracking number-- it's an ordered label only. They apparently send to make you feel like your order has been shipped. Order from German company coming- from SWEDEN and no statement that order placed would not arrive by Christmas.
Not happy at all.
December 20, 2019
Unprompted review
Reply from Jollyroom.de
Hej!
Thank you for your feedback!
We are sorry to hear that the delivery took long, we are working on improving that.
Our regular delivery times are 5 to 12 working days, due to delivery from Sweden.
You can always reach our customer service for assistance:
Phone: +49 (0)40 2999 7999
Monday to Friday: 10:00 - 15:00
Saturday, Sunday and on holidays: closed
Have a great day!
Jollyroom Team
Reply from Jollyroom.de
Hej,
vielen Dank für Deine super Bewertung.
Wir freuen uns sehr das Du zufrieden bist.
Liebe Grüße aus Schweden.
No communication from the website and…
No communication from the website and no confirmation about the purchase, not even sure if I’m gonna receive what I have ordered
December 16, 2019
Unprompted review
Reply from Jollyroom.de
Hej!
Thank you for your feedback!
You can always reach our customer service for assistance:
Phone: +49 (0)40 2999 7999
Monday to Friday: 10:00 - 15:00
Saturday, Sunday and on holidays: closed
Have a great day!
Jollyroom Team
Reply from Jollyroom.de
Hej Bettina,
vielen Dank für Die tolle Bewertung!
Wir freuen uns sehr, dass Du so zufrieden bist.
Liebe Grüße aus Schweden!
I just ordered some shoes to my child…
I just ordered some shoes to my child and found it very prompt and easy. Will see how it works after 😉.
November 7, 2019
Unprompted review
Reply from Jollyroom.de
Hej Natalia,
Thank you for your great review.
Have fun with your order.
Best Regards.
Takes forever to receive the order!
October 30, 2019
Unprompted review
Reply from Jollyroom.de
Hej!
Thank you for your feedback!
We are sorry to hear that the delivery took long, we are working on improving that.
Our regular delivery times are 5 to 12 working days, due to delivery from Sweden.
You can always reach our customer service for assistance:
Phone: +49 (0)40 2999 7999
Monday to Friday: 10:00 - 15:00
Saturday, Sunday and on holidays: closed
Have a great day!
Jollyroom Team
Fantastic!!!
October 5, 2019
Unprompted review
Reply from Jollyroom.de
Hej,
Vielen Dank für Deine super tolle Bewertung.
Es freut uns sehr, dass Du so zufrieden bist. Wir freuen uns auf Deine nächste Bestellung.
Wir wünschen Dir einen schönen Tag.
Excellent shop!
Excellent shop! The dispatch was short but the I had to call the callcenter to get the Tracking number because it didn´t come with the email.
July 31, 2019
Unprompted review
Reply from Jollyroom.de
Hej Barnabas,
great, that you are as happy as we are with our products. This is what we always want to achieve. Sorry that you needed to get back to us abut the tracking number, We promise to fix this as soon as possible,
Greetings from summery Sweden,
Jollyroom.de
Reply from Jollyroom.de
Hej Antonela!
Thank you for your positive feedback!
Greetings from Sweden!
Very versatile and big collection
Very versatile and big collection, ordering super easy. The only minus is that there are lot of products, which are out of stock but still appear to the search and therefore get you first excited only to discover you cannot have them.
July 13, 2019
Unprompted review
Reply from Jollyroom.de
Hej Eve, thank you for your positive feedback on our versatile and big collection. We are constantly working on improving the availability of our products. You can always contact us through our customer services to inquire about the current availability of our products and/or when they will be back in stock, if you find that our "Artikel Beobachten" (watch this item) function does not fulfill your needs.
Kind regards from Sweden!
money deducted but no delivery of…
money deducted but no delivery of goods!
no response and not serious seller, be careful.
June 17, 2019
Unprompted review
Reply from Jollyroom.de
Hej Victor!
Thank you for your review, we are sad to see that you are so dissatisfied with your purchase.
As we have told you via E-Mail, there was unfortunately a technical error with your order and we could not deliver the articles to you. We are very sorry about that! Your money will be refunded shortly, like we have informed you via E-mail.
Have a great day!
Reply from Jollyroom.de
Hej Verena,
vielen Dank für Deine klasse Bewertung!
Liebe Grüße aus Schweden, Dein Jollyroom-Team
My case was solved very quickly!
My case was solved very quickly!
Thank you for the very good work.
March 23, 2019
Unprompted review
Reply from Jollyroom.de
Hej Eduardo!
Thanks for the great review!
We are glad that you are satisfied with our online shop and our service!
Greetings from Sweden, Your Jollyroom team
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