It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
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Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Tha... See more
Company replied
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
Its really good website delivery is so fast and i can easily rely on this website for anything
Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.8
Great
8K reviews
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Warrenty handling is a nightmare
The ordering was ok and product arrived but when we had a broken part within the warranty period it was a nightmare to communicate with jollyroom and get our right to replacement/ repair. The, try everything to avoid to replace a product even within warranty.
August 26, 2024
Unprompted review
Reply from Jollyroom.fi
Hi Max,
Thank you for your feedback! 🌻
We´re truly sorry to hear about your experience with us and the challenges with communication.
Unfortunately we can´t find this specific case of yours based on the information on this review in order to take a closer look what has happened 💌
Our goal is to make warranty handling as smooth and straightforward as possible and we´re sad to hear that this was not the case for you 💕
Your feedback helps us improve and we´re always here to assist you if you have more questions regarding this matter 😊
You can reach our customer service through our website : https://www.jollyroom.fi/asiakaspalvelu 🌎
Wish you a great day!
Best regards,
Team Jollyroom
The best ⭐️⭐️⭐️⭐️⭐️
October 9, 2023
Reply from Jollyroom.fi
Hi there,
Thank you for your lovely feedback! 🧡
We´re glad to hear that you´re a happy customer of ours 🥰
Wish you a wonderful weekend! 🍁
Best regards,
Team Jollyroom
Am satisfy our jollyroom work and care…
Am satisfy our jollyroom work and care time and customer service
October 5, 2023
Reply from Jollyroom.fi
Hi Abdulkarim,
Thank you for your kind feedback! 🌻
We´re glad to hear that you´re a happy customer of ours 🥰
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
I paid extra for faster delivery
I paid extra for faster delivery, yet it took 1,5 weeks until the delivery arrived.
September 11, 2023
Reply from Jollyroom.fi
Hi Sandra,
Thank you for your feedback! 🌻
We´re sorry to hear that your order did not arrive to you as promised 🧡
We kindly ask you to contact us with your order number through the below portal and we will happily take a closer look at your situation 💌😊
🌎 : https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a wonderful week! 🍁
Best regards,
Team Jollyroom
Sorry but you do not reply efficiently
Sorry but you do not reply efficiently. Which is confusing if you could help.
September 15, 2023
Reply from Jollyroom.fi
Hi Ahamad,
Thank you for your feedback!
We´re sorry to hear that you have had hard time reaching our customer service 💕
We can find your contact through this feedback and your case is currently under handling as we have also informed you 😊
We will get back to you as soon as possible 💌
Wish you a lovely weekend! 🌞
Best regards,
Team Jollyroom
Fast delivery and good products are ok.
August 30, 2023
Reply from Jollyroom.fi
Hi NK,
Thank you for your feedback! 🌻
We´re happy to hear that your order arrived to you quickly and great that you were happy with the products aswell 🌞
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
I had a great experience ordering many…
I had a great experience ordering many baby stuff. They are very fast in responding and sending the items.
Customer services are very polite and helpful and give you necessary information that you need.
September 10, 2023
Reply from Jollyroom.fi
Hi Saba,
Thank you for your kind feedback! 💌
We´re very glad to hear that you had a good experience as our customer and we will happily help you again 🤗🧡
We hope you were happy with your order! 🎈🥳
Wish you a lovely autumn! 🍁
Best regards,
Team Jollyroom
Very long delivery
September 4, 2023
Reply from Jollyroom.fi
Hi Silje,
Thank you for your feedback! 🧡
We can find your order through this feedback and can see that it should arrive to you today within our normal delivery time 📦😊
We kindly note that our delivery days are only working days and delivery time is between 3 - 6 days 💌
We hope you´re happy with your order 😍
Wish you a wonderful day! 🌻
Best regards,
Team Jollyroom
I buyed fast post
I buyed fast post, but they forgot to mark it fastpost, and came like normal post, child did not get his present for birthday! Ok, 9.90 they sayd would pay me back for fast delivery. Electric car came but there was missing ruuvi for seat. I had to buy new ones :(
September 3, 2023
Reply from Jollyroom.fi
Hi Kati,
Thank you for your feedback! 🌺
We´re sorry to hear that your order did not make it to you as promised 🧡
We kindly note that our express service is only express handling at our warehouse 📦 This means that your parcel is sent out as a normal delivery but handeled quickly at our warehouse 😊
Please do not hesitate to contact us through the below portal if you have any questions and we will happily help you again 💌🌻
🌏 : https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a woderful week! 🍁
Best regards,
Team Jollyroom
Everything works perfectly
August 27, 2023
Reply from Jollyroom.fi
Hi Rodrick,
Thank you for your feedback! ⭐
We´re happy to hear that everything has worked perfectly 🌞🌻
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
great!
easy to place an order and fast delivery! I will be ordering more in the future
August 17, 2023
Reply from Jollyroom.fi
Hi Marie-Anne,
Thanks for your nice feedback! 💌
Great to hear that you found placing the order easy at Jollyroom 🌞🌻
We're also happy to hear that your parcel was delivered quickly to you 🚚⚡
Wonderful that you'll be ordering more from us in the future, we hope you can find some great products on your website 🤗✨
Have a great day! 😊🌷
Best regards,
Team Jollyroom
Is the quality of the things and the…
Is the quality of the things and the price is good 😊
May 7, 2023
Reply from Jollyroom.fi
Hi Ifrah,
Thank you for your kind feedback! 🌞
We´re happy to hear that you were satisfied with the quality of our products and glad to hear that you were happy with our prices aswell 🥰
Wish you a lovely summer! 🌺🌻
Best regards,
Team Jollyroom
I paid for faster delivery and didn't…
I paid for faster delivery and didn't recive my shipment any earlier .
They refunded my delivery fee .
July 18, 2023
Reply from Jollyroom.fi
Hi Aniko,
Thank you for your review! 🌷
We're sorry to hear that your delivery did not arrive within 4 weekdays 🚚🌷
We have just contact you via email about your order, please check you mailbox for this 🤗💌
We hope your delivery will arrive as soon as possible and that you enjoy the product 📦✨
Have a great rest of the summer 🌞🍓
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi,
Thank you for your nice feedback. 😊
Great to hear you liked to shopping experience and are happy with the product too. 🌸
We wish you a great summer from Team Jollyroom 🍓
Extremely Poor Customer Service…
Extremely Poor Customer Service Experience - Urgent Complaint
I am writing to express my utmost dissatisfaction with the service I have received from your company. I am extremely disappointed and frustrated with the level of customer care and delivery experience I have encountered.
Firstly, your customer service has been abysmal. It has been incredibly difficult to get in touch with a representative, and when I finally managed to do so, the assistance provided was unhelpful and failed to address my concerns adequately. This lack of attention and support is completely unacceptable.
Moreover, I attempted to file a complaint through your website, only to find that it was not functioning properly. The technical issues prevented me from registering my complaint and left me feeling unheard and ignored. This is a clear indication of the poor attention to detail and disregard for customer satisfaction.
Additionally, the delivery of my order was a complete disaster. Not only was it split into four separate shipments, but each part was also sent to a different address. This careless mistake has caused significant inconvenience and frustration on my part. It is inconceivable that such a basic error could occur and reflects poorly on your company's organizational abilities.
To add insult to injury, the invoice for my purchase arrived much later than expected, further highlighting the overall lack of efficiency and reliability in your operations.
Based on this horrendous experience, I can confidently say that I will never consider doing business with your company again. I expect a prompt resolution to these issues and a sincere apology for the substandard service I have endured.
May 30, 2023
Reply from Jollyroom.fi
Hi Maria,
Thank you for your feedback!
We are very sorry to hear you had a poor experience with us 😔🌼
Very sad to hear that you did not get service in adequate time and that you did not find it helpful 🌷
We will definitely take your feedback forward and we will look into what could have been done better 🌸
We have sent you an email regarding your case, please look into it 💌😊
Hope you have a good beginning of the summer 🌻🌟
With warm regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Diana,
Thank you for your nice feedback! 💌🌷
We are happy to hear that you like the quality of our products 🎈🌟
I hope they will bring you lots of joy 🤗✨
We wish you a wonderful summer! 🌞🌻
Best regards,
Team Jollyroom
I still didn't get my order(((
May 21, 2023
Reply from Jollyroom.fi
Hi Elena,
Thank you for your feedback! 🧡
We can see with your information from this review that your order is on its way to you and should arrive to you very soon ⭐📦
We have sent you a bit more detailed information to your e-mail so kindly check your inbox 💌😊
We hope you´re happy with your order! 🎈
Wish you a lovely week! 🌻🌷🌼
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Naoual,
Thank you for your feedback! 🧡
We´re very happy to hear that everything has been good with your order and glad to hear that your little one has also liked it 🥰🎈
Wish you a wonderful week! 🌞
Best regards,
Team Jollyroom
Delivery address
I ordered as a gift and the delivery address was specified, and in the confirmation of my order is the gift address but in the tracking number shows that it's coming to my address not to where i specifically specify i wanted to send it which is in another city. I call 3 times to you customer service during the time when is open but was impossible to communicate with anyone. Package has not yet arrive, so i hope is a mistake in posti website and it actually gets delivered to the address i ask for.
April 24, 2023
Reply from Jollyroom.fi
Hi Nathalie,
Thank you for your feedback! 🌻
We´re sorry to hear about the confusion regarding the delivery location on your order 🧡
We kindly note that it is important to fill all the personal information to the person you want to deliver the order to while you place the order 📦💌
If you have any personal settings or primary adresses on your OmaPosti app or in Posti´s database - your order will be delivered with these informations as a priority regardless the adress on your order 😊
If you have any questions, please do not hesitate to contact our customer service through the below portal and we will happily help you 💛
🌎: https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a wonderful week! 💐
Best regards,
Team Jollyroom
Competitive price, excellent service
Competitive price, professional service and quick delivery with proper packing.
March 19, 2023
Reply from Jollyroom.fi
Dear Guillermo,
Thank you for your kind feedback! 💐
We´re very glad to hear that you are a happy customer of ours 🥰
Amazing that your order reached you quickly aswell and was properly packed 📦⭐
We wish you a wonderful week! 🌞
Best regards,
Team Jollyroom
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