Jollys Jewellers Reviews 

1,189
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery and stunning product quality, highlighting how beautifully items are packaged, securely shipped, and presented upon arrival. Consumers also appreciate the highly responsive and genuinely helpful customer service, noting that staff members communicate clearly, answer inquiries fast, and assist efficiently with custom requests and resizing. However, some people mentioned wanting even more detailed information available online about the items, such as specific historical details, comprehensive gemstone sizes, or exact creation dates. A few other people also noted experiencing occasional ordering mistakes or needing size adjustments shortly after receiving their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with items that match their online... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the quick response... See more

Quality

Customers expressed great satisfaction with the amazing quality and condition of the items. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing strong satisfaction with the prompt... See more

Order

People report positive experiences with order, highlighting remarkably fast shipping and next-day deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. Jewelry Store

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,189)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful brooch

Second time purchasing from Jollys. Good polished and cleaned jewellery. Happy with product. Will buy more. Thanks

June 9, 2025
Rated 5 out of 5 stars

Great Website; Prompt Delivery And Exactly What I Ordered.

Very happy with the whole experience. The website is excellent. Communications with Jollys about the potential sale were answered promptly; the order was easy to complete; the ring was dispatched immediately, arrived safely and we are delighted with it. Definitely my first port of call for future jewellry purchases and much better than going through the online auction process.

June 2, 2025
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Phone answered immediately and enquiry dealt with in a professional and friendly manner. Purchase delivered on time beautifully packaged. A modern service with old fashioned values and customer care. Thank you. We will be back.

June 2, 2025
Rated 5 out of 5 stars

Was extremely pleased with my ring

Was extremely pleased with my ring, absolutely stunning, exactly like picture, wrapping was very good, and came in a lovely velvet pouch, was delivered within a few days,happy with the service,will use again. 😀

May 30, 2025
Rated 5 out of 5 stars

Great experience!

There was very quick and responsive communication, and as soon as I purchased the ring it was delivered the next day as promised! Highly recommend to anyone wanting to purchase from Jolly’s Jewelers.

May 27, 2025
Rated 5 out of 5 stars

Just like the pic, beautiful !

First time ordering a ring from Jollys. Fast delivery , ring looks better than pic because they polish and cleaned it well. I’m going to get another cute bracelet soon.

May 27, 2025
Rated 5 out of 5 stars

Amazing service from Jolly jewellers

Amazing service from Jolly jewellers. I purchased an eternity ring and was little unsure if It was the correct size ( I knew roughly around her ring size). I did ask the question when purchasing the ring. They said it would be no problem if it needed sizing up or down. Very quick despatch, the ring fits like a glove and the wife is very happy (win win). Thanks A++

May 8, 2025
Rated 5 out of 5 stars

Gold Welsh Map Charm

Once I placed my order for a gold map of Wales charm I was constantly updated on the progression of my order, and it arrived 2 days later 1st class (signed for) post and 1st class service.
Thank you.

May 8, 2025
Unprompted review

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