Jollys Jewellers Reviews 

1,189
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery and stunning product quality, highlighting how beautifully items are packaged, securely shipped, and presented upon arrival. Consumers also appreciate the highly responsive and genuinely helpful customer service, noting that staff members communicate clearly, answer inquiries fast, and assist efficiently with custom requests and resizing. However, some people mentioned wanting even more detailed information available online about the items, such as specific historical details, comprehensive gemstone sizes, or exact creation dates. A few other people also noted experiencing occasional ordering mistakes or needing size adjustments shortly after receiving their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with items that match their online... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the quick response... See more

Quality

Customers expressed great satisfaction with the amazing quality and condition of the items. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing strong satisfaction with the prompt... See more

Order

People report positive experiences with order, highlighting remarkably fast shipping and next-day deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. Jewelry Store

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,189)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great time at Jolly’s

The brooch was exactly as shown on the website. I made a call to the shop as I couldn’t expand the description and I received all the information I required to make the purchase. Easy to use payment system and information re purchase immediately emailed. The postage/delivery time was phenomenal. Although I ordered in the afternoon my purchase was delivered via the mail service first thing the next morning. Highly recommend.

February 10, 2025
Rated 5 out of 5 stars

Fantastic customer service

Not only is it a fantastic concept to rescue old jewellery and you can find some fantastic pieces to suit all tastes but their customer service is 2nd to none. Through no fault of theirs a ring I had bought lost a small stone. They without hesitation offered to repair at no cost ( I was fully prepared to contribute ). Unfortunately DPD lost the package but Jolly’s offered to replace with another ring which ended up being of higher value. All my phone interaction with them has been a pleasure. Will definitely be my first point of call for new jewellery pieces and any repairs/ reworks.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

The item I bought was exactly as described and arrived in just 2 days, this couldn't have been a more pleasent and smooth experience. I'm highly recommending Jollys Jewellers to anyone who would like to buy from them.

January 27, 2025
Rated 5 out of 5 stars

OUTSTANDING SERVICE 👍😃

OUTSTANDING SERVICE 👍😃

I used Jolly’s for the valuation of a number of items for insurance purposes. They were professional, efficient, extremely helpful and even highlighted which items had a value below the insurance threshold meaning a valuation was not necessary.

Very reasonable pricing and a company I would highly recommend and will definitely use going forward. Superb 👍

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

So when I received the ring, it was sold as a O1/2 but it was a size P so they told me to send it back and they would resize it, they did it for free and service was excellent, thank you so much perfect fit much appreciated x

December 30, 2024
Rated 5 out of 5 stars

Tom was very nice ,helpful and patient

Tom was very nice ,helpful and patient. The service was second to none . Purchased a beautiful emerald & diamond ring looks like new, all thou it’s vintage . Prices are very reasonable as I was looking for an Emerald ring for over a week on the internet . Will be using Jollys for any other jewellery items in the future.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service made for a memorable buying experience

I asked to view an item online and my request was confirmed quickly. The whatsapp viewing was on time and Ashley was very helpful and knowledgeable.
I decided to buy the item, with another one. I experienced a problem so contacted Ashley. Again, he was very helpful and patient, and found a solution to my problem.
In short, the level of service, approachability and experience made the buying process a very pleasant experience.
I have now received my purchases and am more than happy with them: beautiful jewellery at fair prices.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

First class experience went out their way to help, will definitely be buying again and jewellery came exactly as expected 😁

December 5, 2024

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