The Range Kitchen Collection : Jonas & James Reviews 327

Our experience with Jonas & James has been a very positive experience.
Scott the kitchen designer based at the Range Bournemouth was very professional, polite, respectful. Scott had a good knowledge of all the kitchen products we required.
Dom our kitchen builder who was introduced to us by Scott again was extremely professional, polite, honest, & respectful he also made a first class job building our kitchen. We would certainly recommend to anyone requiring a first class service.

Kitchen is really nice, seems good quality. Colin in the Range, Stockport showroom was super helpful even with sourcing parts they couldn't offer. Had a one door damaged and one wrong size, both were replaced hassle free and quickly. Overall really good experience at an affordable price.

Well where to start.
The design made for us is all wrong.
The Swindon store representative accidently put the wrong figures/ measurements into the computer, making our kitchen bigger than it is.
Meaning that a kitchen was supplied that doesn't fit the space.
And wrong work top which the designer agreed was wrong one and which they said were in contact with supplier to say it was too.
When then told WE would have to pay for new and different unit's at our own expense.. we went to the citizens advice, their consumers advice consumers section said we could get money back and cancel it all.
Their reply was it's all our fault we should have checked measurements (on peice paper they were correct.. was put into computer wrong how is that our fault, we didnt touch their computer and the person whom served us admitted it was their fault) and the company they aren't kitchen designers.???
Being blamed for their mistakes is disgusting, not even sorry let's sort it out for you.. not you need to pay more and by the way you have to keep that expensive work top too as we not changing it... if known this at beginning wouldn't have touched with barge pole, NO customer service what so ever.. RUN PLEASE RUN WHILE YOU CAN..
Still indispute will update if and when, they provide a proper sorry . And money back

We decided to use Jonas & James for our new kitchen based upon the quality of their products, simple design process and perhaps most importantly due to the superb service provided by Kirsty who works from Doncaster and York. This is customer service as it should be... she has great product knowledge, design sense, experience of the fitting process and an approach which has customer satisfaction at the heart of everything. We were not pushed into buying any extras and we were happy to trust Kirsty's recommendations. Very happy... and the kitchen is looking fantastic too!

Kirsty the designer who runs the York and Doncaster showrooms was brilliant. We cannot fault the service she gave us. Nothing was too much trouble and she really went that extra mile to ensure we were totally happy with every aspect of our new kitchen. She was always ready to accommodate any ideas we put forward as well as coming up with excellent design ideas. When the kitchen was delivered and fitted she was only too happy to liaise with our fitter Paul who I have to say was very impressed with the help and advice Kirsty provided. He was also impressed with the quality of the product he was fitting and was going to recommend to others. I cannot thank Kirsty enough for her friendly but professional help and advice. I now have an amazing kitchen which I love thanks to her super design.

From start to finish the service was great Kirsty at the range Doncaster measured and designed the kitchen and was very knowledgable about what would work well. The kitchen fitters Andy and Paul were friendly and efficient and went out of their way to make sure I had everything I wanted. First class service.

We had a great experience with Sara. Her expertise and helpful attitude has left us with a beautiful kitchen which my partner has always wanted, even when one of our appliances turned up scratched she was prompt in arranging a new one asap and always kept us in the knowhow with the whole process from start to finish. The cabinets are also of great quality would reccomend to everyone.

This is an ongoing issue from July 2022.

We complained that the designer lied to us in the commission of this sale, and incorrectly measured our kitchen.

In their latest response, Jonas & James appear to have resorted to using the trope that non-white immigrants do not understand English well enough to understand simple sentences in two different conversations. They "anticipate" that we didn't understand "the message Debbie had intended to convey". From their statement about us not understanding the message, I could only conclude that they are questioning our ability to perceive the intended meaning of English words strung together to form a sentence.

The conversations they are referring to happened on two separate occasions. The first was where I asked about the software that they use and the second happened after I had contacted ArtiCAD, the company that developed the software. In the first conversation Debbie mentioned ArtiCAD by name as their design software and said that it doesn't do angles. In the second conversation, after I had contacted ArtiCAD to confirm that their software does do angles, she changed her story to say that they use a different (unnamed) software application.

What did we understand from those two conversations?

We understood that they use two different design applications, and we understand that one of them is not up to the task of designing kitchens accurately.

We took a long time to respond to their last message, as we were very taken aback by the idea that they could resort to the "non-white immigrant no understanding English good" trope, and didn't know how to respond to that eloquently enough to disabuse them of that notion. We were very angry at the insulting language used in the communications and I waited for my ire to abate before responding.

I don't expect that we will get an answer from them soon, but there is a positive in all this.

When we ordered the kitchen based on their designer's measurements, there were cornices that we could not use because the measurements were wrong. Jonas & James offered to refund the price of those as a "gesture of goodwill and final settlement", which is essentially business speak for "we made a mistake, but we're not going to admit it, so take this and go away". The cornices were surplus to requirements because Debbie had incorrectly measured the height of our kitchen. She even tried to convince us that our kitchen ceiling was uneven to cover her mistake. To the point that the kitchen ceiling height was measured in her presence to show that it was consistent, and prove that the error was hers.

I accepted this insulting offer and asked them to contact me to process the payment, but I also asked them to address the other issues, not just the miss-sold cornices. I wanted a response to the questions that I had raised. At that point they balked and the "gesture of goodwill" was never mentioned again.

This has been a long and exhausting process, but I'm not going to give up. We were lied to in the commission of the sale and provided with an inferior service, all of that has now been exacerbated by the rather uncomplimentary appraisal of our conversational English comprehension skills.

We are now considering contacting BBC Watching, and presenting what has transpired here on other social media channels (Tik-Tok, Twitter, Discord, etc.), in the hope that it does not happen to anyone else.

The whole experiance couldnt be faulted. Roxanne was very helpfull when ordering. Delivery updates given throughout after ordering. Delivery was very well with the whole order complete. 

I got an experienced Joiner/ Kitchen fitter he found the quality the best he has ever come across from any of the other suppliers. Quality outstanding and easy to install. I wouldn’t go nowhere else.

I bought dove grey Kitchen from Jonas & james Kitchens , our experience from start to finish was exceptional !! Roxanne planned & designed my kitchen which I love 💕 Roxanne over looked the job from start to finish , she was happy to answer any queries though out the whole process.. she even popped down a couple of times to see how the job was going ..

Thank you so much for the lovely design 
I have recommended Jonas & James kitchens to all our friends and family just love my new kitchen.

Colin was fantastic , so knowledgeable and helpful
Would totally recommend anyone thinking of purchasing a new kitchen to go and see him

I’ve just had a new kitchen from Jonas&James and I couldn’t be happier with the whole process . Colin was super helpful when I went in to choose it and wasn’t at all pushy like some of
The salesmen I had previously been to . Colin was quick to respond to any issues during the fitting of it and efficient and knowledgeable about the kitchen . My kitchen was very competitively priced and of high quality and looks amazing . I would definitely recommend Jonas &James if you are looking for a new kitchen.

Excellent customer service from Irfan and Gwen at the Kidderminster branch. The specification of the cabinets was better than any others we found in this price range. There is also an excellent choice of door styles and finishes. Excellent value for money

We decided that we needed a new kitchen as we had no storage space and the kitchen was well past its sell by date. I looked at the reviews for Jonas and James kitchens (who are based in The Range in York). We went to the York Range and saw Kirsty ( Designer and manager of Jonas and James York and Doncaster branches). She agreed to come over to our house and design the kitchen for us. Kirsty was prompt and her design was great. We agreed to the kitchen. Firstly the kitchen was ripped out by Andy, plumbers, electricians and plasterers all organised and came on the right days and then the fitting - what can I say about this, I cannot praise the lads enough ! Andy and Paul were absolutely marvellous, couldn’t do enough for us, explained what they were doing at each step and by the time they had finished, it was great - tidied up after themselves. I really cannot praise this company enough, Kirsty for creating so much cupboard space and room in the kitchen and Paul and Andy for the fitting of the kitchen and the thoughtfulness in doing it. The units themselves are sturdy and built to last. I will be recommending them to all my friends and colleagues.

Unprofessional, unorganised! Avoid!!!
Booked an appointment for a virtual design. A lady called me a day before to say to she might be half an hour late! I logged on time 12:30 waited for 1.5hrs and no one admitted me into the meeting. 2:05 the lady messaged me ‘do you want to reschedule, just finished with the customer’!!!! Really!!!
If you know that it’s going to take 4hrs to design a kitchen then allow 4hrs and don’t let people wait! Complete waste of time.
Free advice: learn some time management skills, very helpful for your business
Do not contact me again! I definitely don’t want to reschedule…

I purchased my kitchen from willenhall branch in Dec 22.

We had our kitchen delivered mid January 23 and we didn't have it installed until early Feb 23.

During the installation we found out our kitchen designer oversold us 6 or 7 extra kitchen panels. When we raised this query with customer service we were told we was not in a position to refund and we should of checked prior to ordering.

I mean, how were are to know the kitchen designer over sold us these extra panels?

Your designers designed our kitchen. So if there are extra panels surely it the responsibility of the designer / company. Not the customer!

I was also told by my designer that I would be able to fit a 900m extractor. Fitted the extractor on and it now boiler door catches the extractor when its opened.

The whole journey and experience with this company wasn't very good at all. I would suggest you spend your hard earnt cash somewhere else. Don't make the same mistake we did.

On a brighter note, Claire from customer service team and the designer from Kidderminster were pretty helpful. So I can't knock thier efforts to help resolve the situation.

I spotted the kitchen way before I had any plans to do mine. Then when the time came I went straight to the Bournemouth Range store to discuss my options. I met Scott McArthur and he was fabulous through my whole experience! He listened to what I had in mind and gave me great solutions that were personal to me and my home.
Scott listens to what your expectations are and explains the process really clearly. He takes the time and effort with you to go through the process and personalise the experience for the individual. Scott is there through the whole process from start to finish. Any issues he gets it sorted quickly and efficiently. He goes above and beyond to help his customers. Jonas and James Bournemouth have a great asset in Scott and should be really pleased with his personal and professional skills. I am so happy with the outcome.

Bought from Wigan store. Alex came out to measure up, when kitchen arrived none of the codes matched with left my kitchen fitters frustrated, and one corner cupboard unusable due to design, and Alex from Wigan store doesn't seem bothered

Kirsty ( kitchen designer from The Range Doncaster store) took what we wanted and needed and designed our dream kitchen. Kirsty came up with a designed that was perfect for our family and the quality is out standing . Andy and Paul fitted our kitchen, very professional, trustworthy and very experienced . Kept us informed , couldn’t ask for better guys a big thank you. Would highly recommend!!

Waste of time !!!
Confirmed appointment by email, travelled 10miles in my one day off work to have a plane drawn up of a kitchen
Arrived at The Range Gateshead ten minutes before appointment then waited 15mins for the guy
Spoke to a manager of The Range for him to inform me he wasn't in yet . . . .
One hour later I got a phone call off a guy laughing saying he didn't get the appointment as it was his day off the day the prior day
So unprofessional to say the least
I will not be returning

Very thorough and helpful service from start to finish. Easily contactable throughout and a very good quality product.