Jones International Holidays Reviews 

105
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly professional, knowledgeable, and humorous drivers who ensure every road trip is safe, entertaining, and thoroughly enjoyable. Passengers note that staff members constantly go above and beyond to accommodate everyone and provide exceptional care throughout. Travelers also highlight the exceptionally well-organized excursions, comfortable coaches, and wonderful floating hotels that consistently exceed all expectations. Consumers deeply appreciate the seamless travel arrangements, delicious food options, and attentive onboard service that guarantee completely stress-free and memorable holidays. Many guests mention returning repeatedly for future trips because the overall quality and attention to detail remain consistently outstanding.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during their journeys. Reviewers... See more

Holidays

Clients share positive opinions on holidays, describing their experiences as stress-free and well-organised... See more

Service

Customers had positive experiences with service, frequently highlighting the friendly drivers and very... See more

Location

Users describe positive interactions with location, expressing great appreciation for the well-planned trips... See more

User experience

Reviewers highlight positive aspects of user experience, noting that trips are always of high quality, quiet,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another fabulous trip with Jones International. We travelled to Paris and stayed on the Botticelli cruise ship where the staff and meals on board were excellent. Also included were excursions with a g... See more

Rated 5 out of 5 stars

Friendly, approachable driver (Luka Darko). I really enjoyed both days of the tour - Windsor yesterday, and Buckingham Palace/Windsor today. Lovely hotel (Holiday Inn Heathrow Airport) - quiet and com... See more

Rated 5 out of 5 stars

Had a fabulous time on the trip “ live aid show and Windsor… Darko our driver/ courier made our journey very special with his extensive knowledge of London and its surroundings….He kept us amused a... See more

Rated 5 out of 5 stars

Love a Jones the bus trip. Always a quality experience. First class buses with comfort and a luxury feel. Love that meals are included, hotels used are always so clean and comfy. Bus drivers are all a... See more


Company details

  1. Tour Operator

Written by the company

We offer an ever growing range of short breaks and coach holidays from South Wales to some of the UK and Europe’s best destinations… and all with value for money in mind. Our breaks are great for families, couples, singles and groups. And with convenient departure points throughout south Wales, we think you’ll agree… it’s much less fuss with Jones the Bus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

105 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(105)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent historical D-Day/Normandytour& emotional tour…

Excellent historical & emotional tour of the d-day beaches, extremely well planned especially with great company from all the other passengers, highly recommend Jones international for a little break, already looking forward to our next booking in January & then to hook again,THANK YOU JONES INTERNATIONAL

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Luxury Cotwolds Easter Weekend

Luxury Cotwolds Easter Weekend
Coach driver James very professional itinerary from beginning to end . Capable and knowledgeable driver who made the trip special for all the passengers
Blundson House Hotel. Worthy of its 4 star status. Rooms huge with all the amenities that you would need . Meals were enjoyable , hot and plentiful. Great menu choice. Swimming pool and spa facitities great.Grounds and gardens beautiful
We visited Oxford,Stow on the Wold, Burford.Chipping Norton, Cirencester and Bath on the way home . Top class stops all weekend. This trip exceeded my expectations and was well worth every penny . Top class!

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Torvill and Dean weekend 12th April

Torvill and Dean weekend 12th April. Brilliant weekend comfortable coach. Battersea was disappointing. Torvill and Dean was amazing. Hotel on bath rd Heathrow was lovely evening meal on 1st night was a bit buzzard with queues which I’ve never experienced in this hotel before 😤 that aside the next days meal times improved. Callum our driver was brilliant. Looking forward to our next trip on October 🚌💕

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Arrived home yesterday

Arrived home yesterday, from a 2 day trip, The Coronation Street Experience. I travelled with my 19 year old grand daughter, who loves Corrie. We were picked up 10 minutes early. After a few more pick ups on the way, we stopped off at Chester for 5 hours, and then onto the Mercure Haydock hotel. A great choice of hotel, our room was spacious, lovely big shower room, the beds were very comfortable. 3 course evening meal, which was delicious and the buffet breakfast was plentiful and very tasty. Lots on offer to choose from! I have never travelled with Jones before but found them to be very organised, the seats on the coach were labelled with our names, then after embarking at Chester, our room keys were already on the coach for us, saves queuing up when you get to the hotel. Shaun our driver was great, humorous, friendly, knowledgeable, one of the best! The Coronation Street experience itself, was fab, my grand daughter especially loved it, this was my 2nd time of visiting, but nevertheless was still a great experience. I would recommend this company, everything is so well organised. I will be looking to book more trips in the future!

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Just returned from Moulin Rouge London…

Just returned from Moulin Rouge London and it was fantastic from start to finish. Lovely coach and very well organised. Our driver Callum was superb, he looked after us all so well and gave us commentary as we approached landmarks on the journey and right through London. His knowledge was exceptional.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Six the Musical

Just returned from a fabulous trip to London to see Six the Musical. Performance was great & full of laughter, tour was well organised & the hotel had lovely rooms in a good location. This is the second time I have had James as my driver to London in 5 weeks & he is extremely knowledgeable of the area & full of personality. Great trip, great experience, only thing that could make it any better is being able to get to the hotel before the performance for a change of clothes etc. but only a minor disadvantage.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Torquay weekend

Excellent little getaway to Torquay for the weekend. As always reliable and comfortable coach journey there and back. Korrie our driver was excellent, professional, funny, very helpful and great driver. Thoroughly enjoyed the trip and will definitely be booking other trips with Jones the bus. Looked after from start to end. Thank you.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Christmas Treat

Great company from Llandeilo. We had a wonderful trip to the Carol Service in the Royal Albert Hall with Jones the Bus. Excellent value for money, stress free trip, wonderful experience for Christmas with the family and great stay at The Holiday Inn Reading. Always feel in good hands with the drivers and James particularly was a hoot. Thanks very much. (Just wish you still did the Saturday Christmas day trips to Cardiff)

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic stress free trip

What a fantastic trip. My first one with this company but it won’t be the last. Went to Chatsworth House from Cardiff. Everything was perfect the hotel Leonardo in Nottingham was fantastic nothing was too much trouble for any of the staff. Our driver Sean was really nice with a great sense of humour. Thank you Jones International everything done for you so no delay on check it either

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Abba Voyage trip with Jones the Bus

Had a great weekend with Calumn last weekend on our trip to Abba Voyage. He was very kind, helpful and informative about the local history in London. Thoroughly enjoyed the show. Will definitely be booking with Jones the Bus again.

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Worth every penny! A 3 day trip to the Cotswolds. Lovely hotel, good food. Everything was taken care of totally hassle free all we had to do was enjoy ourselves. Definitely recommend. We were a party of 7 and we will be booking with them again.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Just returned from a wonderful long…

Just returned from a wonderful long weekend on the Isle of Wight
Stayed at Chanel View hotel for the 1st time
Fabulous hotel, lovely bedroom with stunning sea views
Staff lovely and food really good, would recommend this hotel.
Wonderful driver James was his usual amazing self, a true asset to the company
Thanks Jones International for another wonderful holiday 👌

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rude and Unprofessional office staff

I didn't ever intend on writing a 1* review about Jones International but feel compelled too after the response I have had from them.

I have recently come back from the Harry Studio tour + London trip. The trip itself was great, driver was fab, bus clean, hotel lovely.

At the end of the trip the bus driver stated as Jones The Bus are a family run expanding business they welcome constructive feedback. I e-mailed them with positive and some constructive feedback.

This is the 2nd trip I have done with Jones the 1st trip had 11 pick ups this 2nd one had only 4. Alot of the pickups on the 1st trip were very close together and a few of them only had 2 passengers getting on. This made for a very long journey and felt unnecessary, it does take away from the trip a little. After experiencing a trip with fewer stops it really emphasised the difference. 3 stops in the Swansea are is not necessary.

Jones International are Carmarthenshire based but they also get alot of guests travelling up from Pembrokeshire just to use Jones. Including me. I passed my thoughts over to Jones International regarding this and also provided alot of praise. Despite my feedback I was still purely team yellow with every intention of being a regular customer.

Jones International responded to my feedback and I was astounded by the response. They stated they are a Carmarthenshire based company and their focus is their customer base in Carmarthenshire & M4 Corridor. In response to me stating I was looking forward to booking a trip with them next year, they reminded me to be aware they cannot guarantee the number of stops and suggested that I use a Pembrokeshire based company instead.

It was a long winded not so subtle way of saying we don't care if you don't live in Carmarthenshire and unless you are going to write a glowing 5* review they won't like you either. For a seemingly friendly, family run business I was shocked at the lack of professionalism and rudeness. They do not take feedback in any form.

Well I can firmly say I am no longer team yellow and will take up their suggestion of using a Pembrokeshire based coach company.

Just to note most other Coach operators either offer a feeder bus, or charge a supplement for certain pick up points that are off their main pick up route. The stops which only a couple of people get on at. This is common practice and Jones are missing the point with my feedback.

Their response was so rude I feel obliged to expose their behaviour publically and I will be recommending family and friends also use a Pembrokeshire based company instead. After all it is what they want.

September 2, 2024
Unprompted review
Jones International Holidays logo

Reply from Jones International Holidays

Many thanks for your review, we apologise for any offence that you feel we have caused.

Our polite email response to you was not intended to be rude or unprofessional, but simply to be honest with you about what we as a small company are able to deliver, as we understand from the feedback you have provided on both occasions that we are not able to meet your expectations regarding pick up points.

Rated 5 out of 5 stars

Just got back from harry potter studios

Just got back from harry potter studios
What a fabulous trip.
Corey the driver excellent really lovey guy and knew his stuff , bus amazing so comfortable with everything you need on there.
Will definitely been booking again and soon.
Thanks Corey and Jones bus for a great weekend
Bevan and gang

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

On our last night in the Loire valley…

On our last night in the Loire valley on James and Korries continental mystery tour. Its no mystery why these tours are so popular and enjoyable, they are passionate and consummate professionals. My only disappointment is that I can't award more stars. Thank you boys for a great trip.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Another fabulous theatre break to see…

Another fabulous theatre break to see Moulin Rouge. Superb seats and fantastic show. Our driver Callam was full of knowledge and gave us points of interest and history as we drove through London. Stayed in the Holiday Inn Heathrow, one of the best hotels we've stayed. 10/10 for the whole trip, until the next time 🙂⭐️⭐️⭐️⭐️⭐️

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Another well organised and enjoyable…

Another well organised and enjoyable coach trip, the driver’s are always there to help especially as my wife has mobility problems. Gemma in the office goes above and beyond by organising (if possible) hotel rooms that are disabled friendly and also front near side seating on the coach. I couldn’t stress enough how much we appreciate all they do for us and other travellers, we will continue to travel with the company as there is as the drivers say less fuss with Jones the Bus which is true. I would like to say a big thank you to all Jones International drivers.

May 15, 2024

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