Jonesmoves Ltd Reviews 164

I needed a removals firm to dismantle a large four poster bed and wardrobe (without any instructions) and deliver them to my daughter in Somerset (and reassemble them there), at very short notice. Jones Moves were a real pleasure to work with - they were friendly and courteous, arrived on time, dismantled the furniture quickly and got it down four flights of stairs without any trouble at all. My daughter tells me everything went equally smoothly at her end. I would gladly use them again and recommend them to everyone I know.

We've chosen to go with Jones Moves for a fairly last minute move. Their coordinator Rosie was extremely helpful and helped us get a quote (which was very reasonable) and everything booked super quickly. As a family business they also have a very personal service and super helpful communication which takes a lot of anxiety out of a very stressful move.

On the moving day, Liam and Casey did an amazing job. They are very lovely to have around, very efficient and quick - even when navigating small and narrow spaces and entrances.

In the end, the whole move was done within the morning!

I'd definitely choose them again should I have to move again and would definitely recommend everyone to have a slightly less stressful move - it's worth it for sure!

Great company. Rosie was responsive and helped get the movers booked. And the two movers who were sent were professional and exceptional at their job. Wouldn't hesitate to recommend them to anyone. Thanks again. Hal

Really efficient. Made the whole process easy and stress free

This was the second time using Jones Moves, the moved me into a third floor flat (with no lift) and helped me move out of it. Turned up bang on time and moved everything without a scratch, great service and will use again when I move in the future.

Used twice now for 2 different moves and found both the organisation of the move and team on the day extremely helpful, polite and fast to respond. And very understanding when we hugely underestimated the amount of stuff we had to move!

Absolutely brilliant service. The communication prior to the moving date was top notch and the pricing was very fair. The packing was done efficiently and considerately. The guys were brilliant and helped everything run smoothly on the day, allowing us to focus on other matters. Cannot recommend highly enough and would 100% use again in the future. Thank you.

We were recommended Jones Moves by a friend and we were so glad we chose them for our house move! The whole booking process was straightforward and Rosie was super friendly and very prompt in terms of answering queries.

The two lads who came to help with the move process (Casey and Liam) were also really friendly, professional and so efficient - it really made the move process stress-free for us.

On top of that, Jones Moves also offered such a competitive quote which beat other local companies.

Just like their Gorilla logo, these guys live up to the branding, picking up heavy items like they weighed nothing and ensuring they were packed in the most efficient way - I was shocked at how much stuff fit in a Bedford Luton van.

Additionally, they were also careful with all delicate items like glassware, TV's etc which all arrived perfectly.

Overall, so glad we went with Jones Moves and would recommend them to anyone who is moving house as they really go above and beyond for their customers! Thank you Rosie, Casey and Liam!

Very happy with my experience in using Jonesmoves for my recent flat move. Everything went incredibly smoothly and the team really took the stress out of the day for us.

Rosie was incredibly helpful in organising the logistics and was very flexible in finding the best solution to accommodate our timing.

The gents who did the move on the day did a cracking job as well. Very quick, super professional and everything made it from A to B safe and sound. We couldn't have asked for more!

I imagine they can do good removals, but my time and money was wasted by these guys - they turned up twice for a loft removal without the right kit (no ladder first time, no floor covers/sheeting second time, in spite of being asked to bring them). They were very defensive when asked why they had come unprepared again, and we were not pleased by their lack of basic organisation, and told them so, and offered to find some sheets of our own. They just walked off the job and then told their manager that we were rude and shouted at them - a lie! They were unprepared, twice, clearly couldn't be bothered to do the job on a Saturday. They kept 50% of the deposit and cost us a babysitter twice. We do not recommend.

A huge thanks to Rosie and the guys for moving us from London to Yorkshire. It couldn’t have gone more smoothly and we are really grateful to Jones Moves for such an efficient, friendly and helpful service. They absolutely took the hassle out of moving day - so reassuring to know our stuff was in safe hands.

Another 5 star review from me, for this team! Through no fault of my own, I’ve ended up moving twice this year already due to a bit of bad luck. Fortunately, Liam, Casey and Rosie came to my rescue. I was in a troubling flat-share and the circumstances were less from ideal but Liam and Casey got my stuff out in record time, efficiently and respectfully. I felt so safe with them. Not to mention they genuinely care and want to help. Book them, you won’t regret it!

Moving guys are nice, thanks! Manager Rosie is not what I except from a professional company or small family company and I had to deal with her more than with the actual movers. To me family company is when everyone rushes to help you and comfort you if anything goes wrong, not someone who is being too casual with me telling me "to be honest I don't know why you are contacting us" after I find a scratch on my furniture. Even thought it has been 6 months in storage it was loaded by them and not moved until the day of enquiry today. Putting the blame on their fellow movers (which I do too equally and fairly, although I have seen no damage during their move). It's really not about the scratch, I perfectly know I will never find out the truth and its might be not them but ownership of what you do and post customer service is what would be nice. I do not believe they should be solely recommended company by Big Yellow Storage in Nine Elms, they do not represent fully what all clients look for. I don't like to be talked to like I am a distant unwanted relative rather than a paying (paid) client. My review would be 3.5 but having no such option its 4.

It is also a shame they refused to move me outside of London (I can now see reviews that they took some clients 3h out). My life would be so much easier if the same people would reassemble my items and it will help with the accountability.

PS. I was recommended to you? I am afraid it’s the other way around. Fairly rude because of the hoover? You just plain lying, you excused yourself for mixing what to leave and what to take on the spot and not passing the right message to the movers. I needed to clean the flat and hoover a bit for the new owner before throwing it away…is kind of a nice thing to do? I had to borrow it from a shop under my building. (btw funny enough I never found that hoover in the boxes, so not sure where it went). And just because I was not super kind about your mistake doesn’t mean I was rude, I was to the point. You take everything personally and not professionally which is shown again in your response, it’s not about you but inconvenience caused (as I said on the day) in already stressful moving time! Also please let the client be the judge of the good work you have or have not done. I have tipped the movers because they were good, your customer service is a separate thing and I spoke mostly to you. Also “I am not sure why you are contacting us” is neither polite nor helpful, you were only 1 of 2 people moving my things without me even having the ability to see and control it 100%. Where did you read I am not satisfied with the movers to call me a customer that can never get satisfied? It clearly states in the title, issue is not them…

These guys are absolutely fantastic! We were moving 90 minutes out of London and our little house was absolutely crammed full of things. Every cupboard was packed full and they turned up and got the lot packed with such speed and all done so carefully. We also lived down a pretty notorious road in terms of parking and how narrow it was but they managed to make it all work even moving around the rubbish and recycling truck as it was bin day when we moved. I could not recommend these guys more. Rosie was also excellent and went above and beyond to fit us in which we really appreciated. Thank you so much guys, true professionals.

Amazing service! I recomend them to anyone who needs to move out. Rosie responds to any email super quick, always resolving any doubts, trusting me as a customer and solving any problem quickly. The moving day, the team was there on time. I literally had to do nothing! They took control, being always profesional and super polite. They finished the job very efficiently. My stuff arrived to the new location (which was three hours away from London) in perfect conditions. Really, really recommend it! Moving out has always been super stressful and tiring but Jones Moves made this moving day super easy!

Jones Removals were very professional, helpful and knew how to take all the furniture apart expertly. They worked independently and got everything done quickly and efficiently. I would definitely recommend!

I would most definitely recommend Jonesmoves Ltd - the guys were absolutely amazing, moved everything quickly and were incredibly helpful! Will most definitely be using them again in the future should we need movers!

Thank you to Rosie and the team for going above and beyond for my recent home move.

Outstanding 5-star professional service. Highly recommend you use this company for your move. The care and attention to all my belonging was genuinely exceptional. Very friendly and helpful.Thanks for everything

It was the second time to have used Jonesmoves for my removal today.
It went perfectly and I was impressed how fast and careful they were!
Also they were really nice and friendly.
Thank you again for your great service, Jonesmoves !

Wonderful service from first conversations with Rosie through to the end. The two guys were fast clean and efficient. Nothing too much trouble. I’d recommend 100%. And definitely use again.