Jones Whyte Reviews 2,506

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning slow responses, unanswered questions, and a lack of timely updates. A few people reported problems with lost documents and delays in receiving important information, leading to frustration and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight quick responses to... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with the service from Jones Whyte, particularly Holly who handled my case. As a first time buyer, Holly was always quick to respond and kept everything moving even when things got a bit c... See more

Rated 5 out of 5 stars

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my... See more

Company replied

Rated 5 out of 5 stars

I opted for a free Will from McMillan and chose Jones White to draw it up. I was anxious about drafting a new Will, however Ranisha made the task so straightforward simple and stress free. I had a... See more

Company replied

Rated 5 out of 5 stars

I can't begin to thank Stephanie Onweni enough for all she's done for myself and family. There was no stone she did not leave unturned to make sure we got our stay. She explained every option and... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great staff

All the staff have been nothing but helpful. Can’t fault them at all!

November 4, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Avoid at all costs - completely UNprofessional

Very unprofessional. Can’t get through and nobody returns voicemail. They tried to charge us (again) to do a ‘search’ on my Mother’s Trusts - we paid for this last year and then heard nothing - this is after we told them my Mother had died. Trying to get the Will and Trust documents is like pulling teeth. I cannot believe a ‘Law’ company can be this unreliable. Avoid !

November 3, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for your feedback. We have been attempting to speak with you, however, have been unable to reach you to-date. We hope to speak with you soon and will resolve your concern.

Rated 5 out of 5 stars

Fast & informative

Fast & informative, clearly explained procedures and costs. Easy to deal with.

November 3, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Katie Bastianelli - friendly and helpful

Katie was incredibly helpful and very clear when explaining everything I needed to know about my legal query. I would have no hesitation recommending her to friends and family.

September 11, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Highly Professional Service

Having recently worked with Ranisha Singh, I have no hesitation in recommending Jones Whyte and Ranisha Singh. The experience from start to finish has been highly professional and extremely efficient. Thank you Ranisha for your expert service and patience in explaining the process so effectively.

October 29, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great service to clients and helpful…

Great service to clients and helpful staff that you can count on to do the right thing

October 27, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent service

Excellent service, everything was explained clearly.

October 27, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Medical negligence

Carli Cooper represented me ina medical negligence case, keeping me updated regularly and also winning me more than 10x the compensation i thought was even possible for my case.

October 26, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Professional, Clear, and Supportive Experience

We had a great experience with Jones Whyte. Roisin was professional, patient, and made the whole process of preparing our Wills clear and straightforward. Communication was excellent throughout, and they took the time to explain everything in detail. We really appreciated their friendly approach and attention to detail; highly recommended!

October 13, 2025
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

They listen

They listen! It is so refreshing to be heard!

This is the most important aspect. My experience has been very positive, and I feel supported and in good hands. Could not ask for more than that!

October 24, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Super efficient and easier than we…

Super efficient and easier than we though.
Thanks JW!

September 2, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Quick and friendly service

Holly was amazing so quick and friendly and explained everything so well!

October 22, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I have seen Janet Houston three times…

I have seen Janet Houston three times in person now and each time she made everything very easy to understand.
My daughter and I felt very comfortable in Janet’s presence, nothing was too much trouble.
I can now relax knowing my affairs are in order.
Many thanks.
Elizabeth Elsey

October 22, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Professional & Knowledgeable

Our Paralegal, Cathryn Shirley made our experience of setting up our Wills an easy one. She was very professional and knowledgeable.
Would recommend her for anyone needing legal advice.

October 2, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Ranisha was extremely professional and…

Ranisha was extremely professional and helpfull

October 2, 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Prompt and friendly service.

October 10, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Will made simple

The Company Jones Whyte have been very helpful and I truly appreciate and recommend them as a company. I would like to thank Ranisha Singh for helping me and my wife to write a will. Every step has been explained and made very simple to understand by Ranisha. Highly recommended

October 16, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very smooth

Very smooth. Better than what I thought it would be.

October 15, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very friendly yet expert advice

Very friendly, efficient and expert service with as much help as you need to complete from beginning to end. Delighted. Thank you for making a hard thing to do so bearable and straightforward.

October 8, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

My father had a family trust with…

My father had a family trust with Mcclures which was taken over to Jones Whyte.
My father died in July 2024 and the trust has still not closed down. Jones Whyte have never been great at communication and have chosen to ignore our requests to close down.
We have now raised a complaint with the law society.
Companies are great at taking your money but not so great at doing the final job.
DO NOT USE THIS COMPANY!.
Its like they dont want to lose the trust monies and do everything to avoid distributing as per father's wishes.

October 13, 2025
Unprompted review

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