Visited the Jos. A. Bank story in Saratoga and was greeted by Maryanne who worked with my son to fit him for a suit for his prom. She was amazing, not pushy, and new exactly how to help him. Maryanne... See more
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Spent two hours getting my son fitted for prom. Kept getting interrupted. Fitting took place over a month prior to Prom. Went to pick up suit today and first they couldn’t find the suit and then p... See more
I was given a used jacket with the return tags still on it. Then, when I tried to speak to customer service, no one answered my calls (twice) or responded to my texts. I have never in my life experien... See more
Went to JAB’s today to see the tuxedo shirts. They didn’t have the prices on the shirts so i looked around for a sales person 3 people where at the register talking to one customer, just talking an... See more
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Customer Service...NOT
I had been a loyal customer of Jos A Bank Clothing, having spent thousands of dollars; but after a recent experience, NEVER AGAIN. Supposedly due to (an incompetent) update of their website, while I was shopping they lost the contents of my shopping cart totaling 30+ items and more than $1500. Worse, they managed to delete my wishlist, which prevented me from recreating the cart. The wishlist was compiled over months of perusing the website. But wait! They also lost my purchase/order history. And deleted my saved credit card info (now, where did THAT go, I wonder?). For those of you who aren't familiar with Jos Bank, their sales change almost daily. I had been waiting for the perfect storm of clearance plus an extra 50% off, with my other items on special. BECAUSE *THEY* DELETED MY CART, I missed the sale. Completely. I got a grudging "we're sorry...but items in your cart must be purchased at the time of the sale to receive the discounts". Well...DUH...but THEY deleted my cart (oh, and don't forget, my wishlist went *poof!* as well), within an hour of the end of the sale, preventing me from making the purchase. I emailed twice. I never heard back. I had two fruitless live chats with customer service (???) reps. To be *fair*, I was offered a $25 discount....on $1500. Oh, wait, it was probably more like $25 off $2500...since I missed the sale due to THEIR incompetent IT crew.
I didn't take them up on the offer.
***UPDATE: Five business days now after my first email, and STILL no reply from JosBanks. They obviously are highly concerned about customer service and their image.
***UPDATE #2: it has now been two full business weeks, and they have not responded to even one of the three emails I have sent. If there were a way to give them a ZERO star rating, I would.
August 5, 2015
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