Josef Seibel Reviews 71

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the comfort and style of the footwear, often describing them as well-made and of good quality. People frequently highlight the superior leather and the availability of wider fits, which is a significant advantage for those with broader feet. Reviewers often find the shoes comfortable and suitable for various occasions, with some expressing strong loyalty to the brand. However, some customers also noted significant issues with the durability of the soles, which tend to wear down or split prematurely, often making the shoes unrepairable. There are also concerns about the suitability of some shoes for winter weather and instances of leakage, leading to disappointment and a perception of declining quality compared to past experiences.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many praising the comfort, style, and superior... See more

Quality

Customers had ambiguous experiences with quality, with many praising the great quality of shoes, superior... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Purchased a pair of Joseph Seibel casual shoes a few months back, I haven't worn them a lot but already the heel and sole are wearing quite considerably, shame as the upper seems quite well made but l... See more

Rated 2 out of 5 stars

Poor quality soles on boots meaning that they split and can't be repaired. sadly, the tops are still excellent but the construction of the sole means that they can't be resoled so have had to dispose... See more

Rated 5 out of 5 stars

Great service - returned the first pair as too large but got a refund processed quickly and a smaller pair delivered promptly. Trainers are very well made and stylish

Rated 5 out of 5 stars

I made several purchases but kept only one pair of boots that I am very happy with. The returns process was easy to use and extremely quick to complete. I will def use Josef Seibel again and again


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

Josef Seibel has been manufacturing high quality men’s and ladies footwear since 1886. Josef Seibel prides itself with technical know-how to focus on the essence of a shoe, its comfort, whilst retaining an optimistic outlook to the future, embracing change and finding new ways to help protect the planet in the process. JS shoes are for those who like to make their own way in the world. For people who set out to experience new adventures and discover new worlds.


Contact info

3.1

Average

TrustScore 3 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not quite as good .....

2nd pair of boots by this brand and have to say they are not as comfy or soft as my first pair, 2nd wearing the eyelets came apart. :(. As it's coming into summer it will be a while before "break" them in . A little disappointed as my 1st pair were and still are fantastic.

November 14, 2024
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Hello Lee, Thank you for getting in touch. We are sorry to hear you have been disappointed with your second purchase. We can see on our system a purchase was made from our www.josefseibel.uk site back in August 24' for a pair of Sienna 83. If you can confirm the style you are disappointed with along with any information on your purchase we can review with production to ensure improvements are made. From the Josef Seibel team.

Rated 5 out of 5 stars

Bliss

Did Quick browse on website, it had really good clear pictures and placed order.
Delivery was 3days later..
Shoes are stylish and comfortable , plus suitable for work were I spend 10 hours on my feet …… Bliss

April 5, 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Hi Karen, Many thanks for sharing your feedback. We are pleased you are happy with your purchase and experience shopping with us. From the Josef Seibel team

Rated 5 out of 5 stars

Super shoes

Super shoes. So soft and light. Delightful to wear. Really well made.

April 25, 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for your feedback.

Rated 4 out of 5 stars

Jasper50 Chelsea boots

Bought the Jasper 50 mens chelsea boots, which I've now had for 2 years. The Suede still looks almost perfect afters lots of use, and the occasional brush, but the outersole is a bit soft. They've lasted me 2 years before I decided they needed resoling (which Josef Siebel recommends not doing), but I spent £35 getting stick on soles in a much harder rubber, so hopefully they'll last me another couple of years. So far so good.

April 13, 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Many thanks for sharing your experience.

Rated 1 out of 5 stars

I purchased my first pair of Josef…

I purchased my first pair of Josef siebel boots on a trip to Montreal Quebec at "Chaussures Berti". Within 3 months the back seam of my boots ripped open. I have never encountered this with any footwear I have ever owned. I went through all channels to rectify this issue by contacting the complaint department at josef siebel as well as the purchasing store. I had a credit card statement with the only purchase from this store. I was told because I didn't have an original receipt they couldn't help me. I am truly shocked at the poor quality of my boots as well as the poorest customer service.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

I used to buy Josef seibel shoes and…

I used to buy Josef seibel shoes and they were really good quality but my recent purchase is awful. The wood effect trim on the on the sambal boot heels has come off on both pairs and the sole is coming away on one. They are not the quality they once were, it is a shame and I won’t buy again.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

I just got my first pair of shoes from…

I just got my first pair of shoes from this company. I always wanted a pair. They looked so cute leather riveted booties. I have only worn twice. The whole Side literally tore open and the rubber on the side of the soul completely fell apart. I am just devastated. I’ve wanted a pair for years. Finally get one and the quality is awful. Very poorly made.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading advertising

I have worn Seibel shoes for many, many years. The quality used to be very good but recent purchase has changed my mind about the company's integrity. They sent me vegan boots, the site did not say anywhere these were not leather, After receiving this artificial fabric boots I scanned the site and the only way to figure it out was hidden in a small print in the cleaning method and fading, small, round mark at the very bottom of the page, hidden among many others. Won't buy again. Returned. They sent money back. The review left on the site boots were purchased from was not made visible.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Made for alien feet

I ordered my usual size and when the shoes arrived they didn’t fit. I could see stitching coming apart on the instep which I assume would grown into a hole if the shoes were worn. These shoes seem like they are counterfeit but I purchased them directly from the Josef Seibel website using an account I’ve had for years. I returned the shoes and will move to another shoe brand in the foreseeable future, by the looks of it this company has started using a low quality manufacturer in order to increase profit. Judging by the reviews it has backfired spectacularly.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Dog poo sandwich without the bread.

Really bad quality shoes made in China. And you must pay for the return yourself. What a joke. I have learnt to tell the difference between genuine and fake trainers by the quality and these shoes were so obviously low quality when I got to look at them up close. Sort it out Josef, the people you have making your shoes have done you up like a kipper mate.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Bought boots for my daughter for Christmas. Not even a month old and one zip is broken and the inner sole is worn through on the other. Such ashame as used to be excellent quality. Must have outsourced to cheap company. Just awful! Avoid!

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality, avoid!

Bought a pair of Westland boots last winter, which were so comfortable for the couple of months I wore them. When I got them out again this winter, the uppers are detaching from the soles and the water poured in. As others have said, Josef Seibel referred me to the retailer John Lewis who wouldn’t do anything. I liked the boots so much last winter that I bought a pair of JS leather trainers and the soles wore out within a few weeks. I’ve never known other footwear wear out like this. Shocking quality for the price.

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

Not waterproof

Well, what a disappointment. Bought supposedly waterproof shoes. They are lovely but within a month are no longer waterproof.
The company will refund on return but if I want another pair I have to order. They won't send a replacement.
This is such a shame as they are comfortable but not fit for purpose.
The first response was I could spray them! They are meant to be waterproof!! Also specifically says don't spray them.
Avoid this company.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Never again Joseph Seibel

It's the worst shoe so far. I will never buy them again.
Bought two pairs two months apart. The first pair beautiful, lightweight, comfortable leather shoes. That's why I bought another pair. On both pairs soles broke after four months of light wear. Horror! Expensive horror!
Their answer is that sellers are held accountable for omissions. Well, who made a bad product! Quality and tradition....
I wish I had read the reviews before buying....
Never again Joseph Seibel!

May 24, 2024
Unprompted review
Rated 3 out of 5 stars

My wife has worn Josef Seibel shoes for…

My wife has worn Josef Seibel shoes for years. Having just ordered a new pair similar to what she has when they arrived the design had changed and although they were the right size apparently they were vittually impossible to put on as the heel area was too tight . They were returned and a refund was issued withiut any problems.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful quality

Dreadful quality. The soles disintegrate after three months of light use. The laces disintegrate quicker. This has happened to me with three pairs in 9 months. Thankfully, I kept the receipt (so Charles Clinkard, the shop I bought the original pair from, replaced them twice). Still not even close to being worth the money. Do not buy!

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought the Josef Seibel Max mule…

I have bought the Josef Seibel Max mule slip on slippers for many many years. The first pair is still in use near the back door for popping on to do a bin run etc.. I have a pair at work to slip on if I was to be in work boots and need to go in office!
They are more than an in door only slipper, great foot wear.

August 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look