Josephsandell Reviews 86

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I just love Joseph Sandell products, over time I have bought lots of diffusers, candles from different company's but these are the best in my opinion People walk into my home and comment on the beau... See more

Rated 5 out of 5 stars

Prompt delivery. Nice offer. Would really appreciate refills though so as not to accumulate lots of glass bottles!

Rated 5 out of 5 stars

I love the personal tone of all communication! It feels like being part of an experience. The pick and mix box is gorgeous! I love the tiny fragments on each wax melt, which add a touch of luxury.... See more

Rated 5 out of 5 stars

I first came across Joseph Sandell at a Christmas Market at Jimmy’s Farm. I absolutely love their wax melts. My husband treated me to an oil burner and pick and mix box. I’ve been burning the... See more

Company details

  1. Candle Store

Written by the company

Joseph Sandell brand. Offering high end, home air care products. Browse our range of stunning scents in candles, reeds and our new skincare range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The friendly emails and updates…

The friendly emails and updates make the experience more personal.
It is great knowing how ecology is being considered and the new developments in the company.
The Mothers’ Day present was a great idea!

March 12, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience all round

I absolutely love everything about this business. I first found out about you a few months ago when a friend gave me one of your wax melts to try. It smelled so delicious and lasted so long so decided to order myself. The packaging is beautiful and I love the little plant card. Thanks I’ll definitely be ordering again.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fresh Linen reed diffuser…

I ordered the Fresh Linen reed diffuser a while ago and liked it so much I ordered another one for elsewhere in the house. I also ordered the Southwold one for my friend as a gift, which she loved. Unfortunately, it has been out of stock ever since.
My only criticism is that I can't get the oil to refill my diffusers (although they appear to be pictured on the website). I don't want to keep ordering new ones.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Smells amazing.First found this company at a Xmas fair…

First found this company at a Xmas fair the candles & wax melts are definitely better then others I’ve tried . Just ordered 2 of the jars of wax melts as a birthday gift for my daughter . Well packed quickly delivered & love the thank you card impregnated with wild flower seeds .

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

I am so glad I found Joseph SANDELL

I am so glad I found Joseph SANDELL. The scents are fantastic (my whole house was filled with the scent of Christmas for the holidays), the design is smart and sophisticated and the candles last a long time. They are also eco friendly and non toxic unlike many big brand candles out there. I love being able to support a local business run with such heart. I ordered 4 more candles and a diffuser as gifts after my first JS candle - and everyone has loved them as much as my husband and I. I could not recommend them more highly. 20 out of 10!!

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect smells

I love candles and have lots, but these are the best smelling by far.
And the guys are lovely too
I bought some wax melts at a big gift fair and loved them so much I’ve already ordered more

November 12, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional products and services

We have purchased several items from Joseph Sandell, both online and from Jarrolds in Norwich. The service has been exceptional, particularly when EVRI lost our first parcel which Joe replaced and sent by Royal mail instead. The products are superior to other makes we have tried and provide exceptional value for money.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

I will now only order my wax melts from…

I will now only order my wax melts from here! Incredible smell that really lasts! They are brilliant value for money and the range of scents available are like no other! I recently purchased the new wax melts drops and the presentation is fantastic! Lovely jar and lovely new scents! Thankyou JS!

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous

I love the smell of roses and the diffuser I brought filled the house with that wonderful perfume.

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great products

Always very impressed by the quality of the JS Reed diffuser. A noticeable wave of scent when walking into the room that is just the right intensity without being overpowering.
Great customer service too, where nothing is too much trouble.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully presented products

So pleased with the speedy delivery yet again of my beautiful scented candles. Along with my wax melts which were in an elegant pouch 😍. Highly recommend these beautiful fragranced products.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Great product and customer service. Fast delivery, eco packaging and lovely, lovely scents that smell great even without melting! I keep my wax in their pouches and hang them in our wardrobes or drawers. They smell gorgeous whenever I open them!

May 28, 2022
Unprompted review
Rated 3 out of 5 stars

Lovely product and good communication…

Lovely product and good communication by the company when my order did not appear.Unfortunately the company have been using a delivery courier that dumped the package in my front garden behind a shrub and no card was left to tell me where the package was..five days later it was still there.I only found out after chasing it up with Joseph Sandell and they very helpfully followed it up promptly saying they would not be using the delivery company again.If you order from them it would be best to email them to check their courier arrangements.To be fair they say they dispatch within a day or two which was the case here.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Gingerbread Candle

I ordered the Gingerbread Candle and you can smell it with even lighting it. It smells incredible I highly recommend.

December 9, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look