Josephsandell Reviews 86

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I just love Joseph Sandell products, over time I have bought lots of diffusers, candles from different company's but these are the best in my opinion People walk into my home and comment on the beau... See more

Rated 5 out of 5 stars

Prompt delivery. Nice offer. Would really appreciate refills though so as not to accumulate lots of glass bottles!

Rated 5 out of 5 stars

I love the personal tone of all communication! It feels like being part of an experience. The pick and mix box is gorgeous! I love the tiny fragments on each wax melt, which add a touch of luxury.... See more

Rated 5 out of 5 stars

I first came across Joseph Sandell at a Christmas Market at Jimmy’s Farm. I absolutely love their wax melts. My husband treated me to an oil burner and pick and mix box. I’ve been burning the... See more

Company details

  1. Candle Store

Written by the company

Joseph Sandell brand. Offering high end, home air care products. Browse our range of stunning scents in candles, reeds and our new skincare range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Blown away by it

Blown away by it. Love the fragrances, the expensive looking packaging. Have recommended to my friends well done will be ordering in the future 👏👏👏👏

November 24, 2021
Unprompted review
Rated 1 out of 5 stars

Not all as it seems...cheap ingredients & poor customer service

This was a new company to me who present themselves as a quality company who use natural ingredients. Not so unfortunately.

Firstly my order was delayed as they had run out of bottles which they informed me of.

My order finally arrived yesterday but unfortunately one of the bottles of hand soap had leaked and the same bottle was heavily scored. I contacted them and received a response from someone called Jo who apologised and asked me to forward photographs which I duly obliged. No return response.

One of the most surprising and disappointing discoveries was the soaps are made with Sodium Laureth Sulfates which are a cheap foaming ingredient which is a well known skin irritant. Most much cheaper supermarket brands no longer use SLS for this reason.

Don't be fooled by fancy packaging and stylish advertising.

April 20, 2021
Unprompted review
Josephsandell logo

Reply from Josephsandell

Hi Martin,

Sorry for your experience with us, as per our email thread, we are happy to address your concerns.
We are saddened to learn that you believe we use cheap products, we can assure you that this is not the case. All of our products are produced to the highest quality so that our customers are always satisfied.

Have a great day.

We look forward to hearing from you again.

Joe

Rated 5 out of 5 stars

Beautiful Products

I absolutely love these candles. They smell gorgeous and are very long lasting. Love how evenly they burn also. Ruby Ruby Ruby is definitely one of my all time favorites. I also love their hand wash and wax melts, so many beautiful scents to chose from. Amazing gift ideas for that someone special. Highly recommend.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

My new obsession

My new obsession. I ordered myself some candles and wax melts, and I was so impressed, they last really well making the house smell beautiful. I love that there are so many scents to choose from, however, when it comes to ordering, I want the lot. Haha. For Christmas and birthdays gifts I could not recommend these enough, not only are the products lush but the packaging is beautiful. My mums words when she opened her gift on Christmas Day instantly lighting her new candles were “Devine” so that gift went down a treat.
I recently ordered waxmelts to put into some lockdown goodie bags for my friends, I left it to the very last minute and I had to contact the seller who was very professional and went above and beyond to help me receive them on time. Excellent customer service.
Thank you so much

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

My favourite candles

The best candles I've tried; they burn very evenly, make the room smell amazing and the wicks last really well so you can get the most out of your candle. Have bought for friends who were also very impressed, and the seller was very helpful when gifting, including a personalised note. It's great to know they're eco-friendly too.

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great products

The items that I have purchased from here smell lovely and last a long time. Good customer service and quick delivery

February 25, 2021
Unprompted review

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