My order came with many small defects. I sent Jotex images via their complaint page. Their customer service reembursed me the amount without any discussion. And aloowed me to rebuy the product with th... See more
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very disappointed! one item was available in website I bought it and after some days all of the sudden it was not available in stock and they returned my money. But the worst part was the shipping!!!!... See more
Company replied
Jotex has a very easy-to-navigate website which makes it easy to find everything you're looking for. Think of it as a more creative alternative to IKEA. Items are shipped/delivered quickly and everyth... See more
Amazing company. Quick delivery and great quality curtains. I love them!
4.3
Excellent
2K reviews
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Great quality
Beautiful pot just as in the picture. Light weight and super practical. Delivery was good and with timely updates.
August 6, 2022
Reply from Jotex Nederland
Hi!
Thank you for taking your time to share your experience!
Best regards, Maurice, jouw Jotex team
Reply from Jotex Nederland
Hi!
Thank you for your feedback.
We are happy to see that you appreciate our service.
Best regards, Maurice, your Jotex team
I never received my order!!!
August 1, 2022
Reply from Jotex Nederland
Hi Marion,
Thank you for your feedback,
Your order is currently on its way to PostNL. Since our orders are sent from Sweden, it can take a few days before PostNL receives them. As soon as they have received and processed your package, you will receive a notification via SMS, mail or via the PostNL app. Please wait for the stated delivery time of 8-10 working days.
Nice experience
Nice experience! Everything I chose was great and exactly as in the picture! Thank you for such a service!
July 19, 2022
Bad service I don’t buy this again
July 10, 2022
Reply from Jotex Nederland
Hi!
Thank you for your review.
We can see that the delivery took place on the 8th of July. As mentioned in the email we have sent previous week, we will compensate for the delay.
Please contact our customer service in case you need more help.
Have a nice day!
Best regards, Maurice, your Jotex team
Still have no received my order
July 10, 2022
Reply from Jotex Nederland
Hi Sahar!
Thank you for your review.
Unfortunately, the delivery of your order has been delayed due to improvements of our logistics processes. Meaning that we are changing delivery partner.
We have dispatched your order today and it will arrive in the Netherlands by the end of the week.
Our logistic partner will inform you about the delivery day as soon they received your order.
We kindly ask you for your patience and understanding for this situation.
Of course, we will compensate you for your patience. Contact our customer service as soon as you have received your order.
Our deepest apologies for the inconvenience.
Best regards, Maurice, your Jotex team
Item is not delivered tracking code fails
Item is not delivered and tracking code I received about a week ago does not work. Hope to receive my shipment soon!
July 10, 2022
Reply from Jotex Nederland
Hi Fleur!
Thank you for your review.
Your order has been prepared for shipment from our warehouse in Sweden on the 7th of July. The day after it left our warehouse and it will be expected in Germany today. It will proceed to the Netherlands soon and as soon PostNL receives your order, they will inform you with a delivery date.
Have a nice day!
Best regards, Maurice, your Jotex team
Several weeks and no delivery...
It's been several weeks and I've bit had my delivery yet.
Updated: 5 weeks later and no product delivered and customer service not answering. Stay away from this company.
July 9, 2022
Reply from Jotex Nederland
Hi Benjamin!
Thank you for your feedback.
Our apologies for the delay in your delivery.
As explained in an email we sent previous week, we will compensate the delay. We expect delivery of your order this week, if not we will refund your order and help you with a new order if you want.
Have a nice day!
Best regards, Maurice, your Jotex team
We have been waiting for our Summer bed…
We have been waiting for our Summer bed since it arrived at DHL Houten in The Netherlands on 22 June 2022. We have phoned DHL and Jotex NL nearly everyday since and everyone tells us it is going to be delivered today, tomorrow, next week but nothing arrives. We have spent days waiting in as we were told ‘its being delivered today’ but nothing. It is a Summer bed so we want to use it now in the Summer meaning as we pre-ordered it 13 weeks ago. Just phoned Jotex in Sweden and they won’t help, just advice to get in contact with Jotex NL which you can only phone in the mornings until 11.30. We have even suggested to DHL that we will come and pick up the bed in Houten ourselves but that is also a huge drama for DHL.
Please help us as this situation is now getting too much for us and is causing stress.
July 7, 2022
Unprompted review
Reply from Jotex Nederland
Hoi Hoi!
Bedankt voor je review! Vervelend dat deze nog steeds niet geleverd is. Onze collega´s van de Zweedse klantendienst kunnen hier inderdaad niet bij helpen, maar onze Nederlandstalige klantendienst is hier druk mee bezig om dit z.s.m. op te lossen met de vervoerder.
Onze excuses voor het ongemak!
Groet,
Jotex
I didn’t receive my order….
July 4, 2022
Reply from Jotex Nederland
Hi there!
Thanks for your feedback!
We regret to hear that you haven´t received your order yet. Have you contacted our customer services, they will gladly help you in this matter.
Kind Regards,
Jotex
Good quality for cheap price
Good quality and cheap price. Delivery was early too! Perfect
June 28, 2022
Reply from Jotex Nederland
Hi Gary!
Thank you for your review.
We are happy to hear that you are satified!
Best regards, Maurice, your Jotex team
The products I ordered came on time and…
The products I ordered came on time and they were exactly as in the picture. Very happy.
June 18, 2022
Reply from Jotex Nederland
Hi Anne!
Thank you for your feedback.
It is nice to hear that you are happy!
Best regards, Maurice, your Jotex team
Reply from Jotex Nederland
Hi Lilli!
Thank you for your feedback!
Best regards, Maurice, jouw Jotex team
Didn’t get anything untill now
Didn’t get anything untill now, two weeks waiting already.
Jotex has done the delivery, but DHL probably has issues.
Jotex: No telefone on monday…
June 12, 2022
Reply from Jotex Nederland
Hello Rene,
I'm sorry to hear that you do not have get anything
Please can you contact our customerservice they can help you there
customerservice@jotex.nl
Kind regards,
Maurice Your jotex team
Beautiful !!!!
The proces of ordering * being informed about the date of shipment goes really smoothly. DHL deliveres in the Holland so with an app you can follow and change the date of delivery into what suits you.
The carpet is really BEAUTIFUL !! I have now three to change * black / off-white / and Grey.
I use the carpets in the entrance and the corridor between the bedrooms.
Best choice ever !!!!
June 12, 2022
Reply from Jotex Nederland
Hi there Tine!
Thanks for your review. Really nice to hear that our carpet was your best choice ever!
Regards,
Jotex
I didnt receive the order!!
June 11, 2022
Reply from Jotex Nederland
Hi merle!
Thank you for your feedback.
I've looked att your order and it is on the way towards you,
all packages are sent from Sweden and therefore always takes a little longer
thanks for your kind cooperation~
June 10, 2022
Reply from Jotex Nederland
Hi there!
Thanks for ordering at Jotex!
Regards,
Jotex
Reply from Jotex Nederland
Hi!
Thank you for your feedback.
Can you send a picture of the item with your order number to customerservice@jotex.nl? Our customer service will help you with this!
Have a nice day!
Best regards, Maurice, your Jotex Team
Great product with a reasonable price
Great product with a reasonable price, delivered quickly… I will definitely come back again
June 5, 2022
Reply from Jotex Nederland
Hi Eliza!
We are happy to have you as a customer!
Have a nice day!
Best regards, Maurice, your Jotex Team
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