Fantastic product overall. The issue is if you want Data residency, enterprise quote I got was around 10 times more than The current subscription. And Data residency in Australia is a fairly basic... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
I've recently used Jotform for our company, and I enjoyed the free and user friendly interface especially for those who are code-illiterate people like me. I love the app builder and the forms, also... See more
Company replied
Jotform is the easiest, and most simple, form building tool i have found for creating forms. Its design is easy to understand and all its features(at least on the free plan) are sufficient for almost... See more
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Following my comment on enforced security measures on forms, Jottform made effort to explain it and now I am testing it, no more checking is seen (so far). I add only two points in case of use: 1- T... See more
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Company details
- Software Company
- Automation Company
- Business to Business Service
- CRM Provider
- Market Researcher
- Web Collaboration Platform
Written by the company
Trusted by more than 35 million users worldwide, Jotform is a powerful online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results.
Contact info
4 Embarcadero Center, 94111, San Francisco, United States
- support@jotform.com
- jotform.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jotform is a powerful platform
Jotform is a powerful platform, I wanted to crreate an app for tattoo artists that gives them an easier way of managing their business. All I did was described to Jotform's AI how i wanted my app to look, who my app was for, and what features i wanted my app to include and jotform created my app in less than 5 minutes. It would've taken me months to do this without Jotform.
March 17, 2026
Unprompted review
Reply from Jotform
Hi Jessica,
Thanks for your 5-star review. We're thrilled to hear that Jotform helped you bring your app idea to life so quickly. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Reply from Jotform
Hi Nena,
Thanks for using Jotform. We appreciate your positive review.
If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.
I've created form for my Aroamtherapy…
I've created form for my Aroamtherapy practice and it was so easy to set up, easy to fill and share with clients, also comply with GDPR
January 14, 2026
Unprompted review
Reply from Jotform
Hi Luxuryaromatherapy,
Thanks for using Jotform. We're happy to hear that creating a form for your aromatherapy practice was easy and that it's been simple to fill out and share with your clients. It's wonderful to know that it also helps you stay compliant with GDPR. We appreciate you sharing your experience.
If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We’re here to help.
Reply from Jotform
Hi Donz,
Thanks for your positive review. We're glad that you like our platform. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Helpful Free AI Chat Tool for Handling Customer Questions
I’ve been using Jotform for a while and recently tried their AI Agents feature to help handle customer questions on my website. I sell customized products online, and customers often ask about design changes, customization options, and shipping timelines. The AI chat helps answer many of these questions instantly through live chat, which saves me time and allows visitors to get information even when I’m not immediately available.
Setup was straightforward and it was easy to train the AI with information about my products so it can provide more relevant responses.
One thing that could improve is having reusable response templates or macros for when a human needs to continue the conversation. The AI can already provide most of the information, but templates would make it easier to quickly respond if support takes over. I’d also like to see the interface become a bit more modern and polished.
Overall it’s been a helpful tool for reducing repetitive customer questions on my site.
March 13, 2026
Unprompted review
Reply from Jotform
Hi Harold,
Thanks for sharing your experience. We're glad to hear that Jotform AI Agents has been helping you handle customer questions and save time on your site. It's great that the setup was easy and that training the AI with your product info made responses more relevant.
We appreciate your suggestion about reusable response templates or macros. While that feature isn't available in Jotform right now, we've sent your request to our Developers for review. When or if it gets developed will depend on their current workload, how possible it is, and how much demand there is from other users. If/when we have any updates, we’ll let you know here: https://www.jotform.com/answers/36531961-jotform-ai-agents-quick-reply-templates-or-macros-for-human-agents-during-takeover-chat.
If you have any questions or suggestions, feel free to share the details through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Creating a business plan for a…
Creating a business plan for a faith-based enterprise like Black Kingdom Millionaire Creationism, in partnership with Sunday's Kingdomville Worship, involves merging proven business planning principles with Kingdom values and a clear spiritual mission. Use this guide to integrate practical strategies and faith-driven goals for meaningful community impact.
March 12, 2026
Unprompted review
Reply from Jotform
Hi Brittany,
Thanks for your 5-star review. We appreciate it.
If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Reply from Jotform
Hi Jordan,
Thanks for your 5-star review. We're glad to hear that you’re enjoying the AI tools and integrations available in Jotform. Our goal is to make workflows easier and more efficient with powerful features, so it's great to know they've been helpful for you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
amazing site that you can have what's…
amazing site that you can have what's on your mind instantly.
March 6, 2026
Unprompted review
Reply from Jotform
Hi Salim,
Thanks for your great review. We're glad to hear that you're enjoying our platform. We appreciate your feedback.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
DOUBLE CHARGED OVER $1000
I got double charged for months for my Gold Membership. Both Jotform and Apple are refusing to take responsibility and issue a refund. Jotform wont even provide credits to make this right. The glitch in their app caused me to be charged on the 22nd and the 24th of each month and the charges total in over $1000 for the months it was going on. I have been paying for my Gold Membership for 3-4 years now but this will definitely be my last month with Jotform.
This went on from around June 2025-Dec 2025
June 22, 2025
Unprompted review
Reply from Jotform
Hi Emaline,
Thank you for bringing this to our attention and for sharing the details of your experience. We understand how concerning unexpected duplicate charges can be, especially after being a Gold member for several years. It seems you have created a support ticket regarding the issue at this link: https://www.jotform.com/answers/35302801 and we have forwarded it to the appropriate team for a thorough review of the billing activity you described. They will carefully investigate what occurred and assess the situation. As soon as there are any updates, you will be notified in the ticket opened. We appreciate your longtime support and the opportunity to look into this matter further.
jotfrom make my work very inconvinient…
jotfrom make my work very inconvinient its really gives me more time for other task that i have to do..its a great flatform it will make my work fast in a very easy way so i dont have to worry about..i realy admire whos make this very helpful flatform its give in every working task small amout
March 1, 2026
Unprompted review
Reply from Jotform
Hi Crisha,
Thanks for sharing your experience. We're thrilled to hear that our platform helps make your work easier and faster. We appreciate your kind words.
If you have any questions or suggestions on how we can make your experience even better, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Jotform.com
I haven't had a experience with jotform but I know a lot of people that has there business that uses this company and they have told me they are great and highly recommend it if I ever need to use it..5 stars
February 3, 2026
Unprompted review
Reply from Jotform
Hi Angel,
Thanks for your positive review. It's great to hear you've seen our platform recommended by others and that their experiences gave you confidence in our product. We appreciate your 5-star rating and your willingness to recommend it as well.
If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.
Excellent way to collect information in…
Excellent way to collect information in bulk instead of manual entry.
February 27, 2026
Unprompted review
Reply from Jotform
Hi Pamela,
Thanks for your 5-star review. We're happy to hear that our platform helps simplify your data collection process. We appreciate you sharing your experience.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
No Customer Service Offered
This company has chosen to offer no real customer support. They have an AI agent that is not equipped to handle technical issues and will lie to you about a live agent coming. Then later after you have been waiting hours the AI will admit there was never a live agent coming. So you are stuck in the same useless circle of the same wrong answers that get you no where, only give up and find a different company after hours of form building. The forms were working, so don't think it was just user error in not knowing how the platform works. They were going along fine and then just stopped submitting forms to users or us, so the data was just floating out there in no mans land, well in Jotform, but you had to log in to find it and didn't know it was there to find.
February 23, 2026
Unprompted review
Reply from Jotform
Hi Elissa,
Thanks for sharing your feedback. We use an AI assistant in our Help Center to provide instant answers based on the AI's knowledge base. If the AI does not fully address a question, you can reply directly in the same ticket and a human support agent will take over. Our friendly support team operates 24/7, ensuring that a human agent is always available to help you.
After reviewing your ticket, we can see that a member of our Support Team has already responded. Kindly check your ticket and reply there if you need further help. We'll be glad to continue working with you until everything is resolved.
Paper applications turned digital!
This was a great alternative to paper applications! I was able to create a digital application for free and can receive up to 100 submissions per month. The user interface was simple enough for new users but technical enough to include many helpful features.
February 18, 2026
Unprompted review
Reply from Jotform
Hi Rachel,
Thanks for your excellent review. We're thrilled to hear that Jotform has been a great alternative to paper applications and that you were able to create a digital application that fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Two accounts deleted without reason in one day
I had two active accounts with Jotform, both deleted without any valid reason. I have not violated any terms of service. This action is unnecessary, unfair, and has caused me significant frustration, as I relied on these accounts for my AI projects.
I contacted Jotform support for an explanation, but so far, no clear answer or resolution has been provided. Deleting accounts arbitrarily undermines user trust and is completely unprofessional for a service of this scale.
I strongly urge Jotform to reconsider their account deletion policies and provide transparency in their actions. Users should not have to face arbitrary penalties without explanation.
February 17, 2026
Unprompted review
Reply from Jotform
Hi Timo,
We understand the impact this may have had on your experience. We tried looking for your ticket but can't seem to find it so we have requested more information so that we can directly contact you and assist you with the issue you have encountered. Once we hear back from you, we will gladly assist you.
UPDATE:
We have replied to you in the email address you provided. If you still haven't received an update from the team handling your account, feel free to update us via email so we can continue to help you on this matter. Thanks for your cooperation.
Reply from Jotform
Hi Gemma,
Thanks for your great feedback. We're happy to know you're enjoying the app and finding it simple and user-friendly.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
I have used Jotform for several years…
I have used Jotform for several years now. One thing I have noticed is the Jotforms Status page is a lie. They will record that it is down that day, then erase it so people think they up times are more consistent that they are. A perfect example is today. They were down today and now tonight, it says they were never down, even though they reported a bug in there system and they were monitoring it after the fix earlier. They have been down 3 times in the last 2 weeks but now the status only shows an outage once. They are still down as of right now if you have signed out. If you never signed out, it works.
February 16, 2026
Unprompted review
Reply from Jotform
Hi Phillip,
First of all, thanks for being a long-time user. We appreciate you taking the time to share your experience and concerns. I'd like to clarify a few points about how our status reporting works.
Our status page is designed to report system-wide incidents that affect all (or the vast majority of) users. If there is an issue impacting every customer across our platform, it will be reflected there. However, isolated or account-specific issues, such as login problems affecting certain users, may not appear on the status page because they are not platform-wide outages.
Jotform uses a load-balanced infrastructure. In simple terms, we have multiple servers behind a load balancer. If one server experiences an issue, traffic is automatically routed to other available servers to minimize or completely prevent downtime. Because of this redundancy, some users may experience temporary issues while others continue working without interruption.
Regarding the uptime statistics shown on our status page, these are automatically generated using widely trusted third-party monitoring tools that fetch uptime data via API. This process is automated and cannot be manually altered. If an outage meets our system-wide reporting criteria, it will be recorded accordingly.
If you are currently experiencing login issues, that may indicate an account-specific or session-related problem. In this case, we strongly encourage you to submit a support ticket so our team can investigate and resolve it as quickly as possible. You can submit it through our Contact Us page: https://www.jotform.com/contact/. We're always happy to help.
jotform is fantastic and the customer…
jotform is fantastic and the customer service care is very good k
February 15, 2026
Unprompted review
Reply from Jotform
Hi Tammy,
Thanks for your kind words. We're glad you're enjoying our platform and that our customer support has been helpful.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
great beatefull aplications loves
great beatefull aplications loves
February 10, 2026
Unprompted review
Reply from Jotform
Hi Virginia,
Thanks for using our platform. We're happy that you like it.
If you have any questions or suggestions, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Wish I had found jotform sooner
Love Jotform - we searched for a decent formbuilder for years, and I wish I had found jotform sooner
February 8, 2026
Unprompted review
Reply from Jotform
Hi Ben,
Thanks for your 5-star review. We're pleased to hear that Jotform met your needs and became the form builder you were looking for. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
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