journeylatinamerica.com Reviews 

32
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We booked flights to Santiago without a clear plan other than hiring a car and plan our 20 days as we went along. I saw an ad for Joe Bayfield and decided to give him a call. For a very reasonable... See more

Rated 5 out of 5 stars

Our guide Duncan was amazing He made the whole trip effortless with his expertise and knowledge We felt we didn't miss a thing! Would def recommend this tour-a little bit of everything The mos... See more

Rated 5 out of 5 stars

Would strongly recommend JLA. I have travelled with them several times and all the staff are friendly and so knowledgeable. This trip when thanks to the airline I ended up stranded in Rio the JLA te... See more

Rated 5 out of 5 stars

JLA gave us a wonderful tour of South america. in particular they gave us a guide in Etienne, who's knowledge of the cultures, politics and history of the countries we visited was unparalled. Everywhe... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JLA showed great expertise and…

JLA showed great expertise and judgement in pulling together an imaginative itinerary in a short time. No details were left to chance. The local representatives and guides went out of their way to give us a memorable experience.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

True experts in Latin America.

Very flexible in putting together an itinerary that matched our requirements exactly. Then organised a very smooth trip using high quality guides, drivers and accommodation. True experts in Latin America.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

An unforgettable holiday to Peru

An amazing holiday to Peru, booked with Journey Latin America. Great communication and helpful advice from Hannah throughout the booking process. Everything was well organised and ran smoothly during the holiday. Unforgettable scenery, unbelievable views and enthusiastic guides. Already thinking about booking our next trip with JLA to South America!

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, incredibly supportive during the planning, lead up and throughout our holiday. I would definitely recommend

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

another good experience with JLA

JLA prepared an excellent itinerary for us to visit Salvador and the Bahia coast in Brazil. Very good choice of hotels - which we would not have found ourselves and totally reliable logistics (transfers and tours)

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

I am regularly bombarded with emails…

I am regularly bombarded with emails from this company so I contacted on three separate occasions regarding trips to different South American destinations

Each time I spoke to someone who took my details the trip details and then told me they would contact me with a proposed itinerary and quote .
On all 3 occasions I never heard from them again .

I looked around and contacted a much smaller company called Real World holidays who were so friendly and I had a fantastic trip with them to Chile and Easter Island and planning to use them for all the trips I plan in the future

Your loss Journey Latim America !

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

We booked a holiday to Colombia a…

We booked a holiday to Colombia a couple of years ago with this company. Marvelous country but we were sent to the most mainstream tourist places having saud we preferred off the beaten track, and every time I mentioned somewhere I'd researched about was told it was either impossible to get to or they'd never heard of it, so.major disappointment. Two years later decided to give them another chance with interest in.el Salvador, consultant we spoke to was so unpleasant, proposed itinerary was over £12000. Basically they sell themselves as specialists but are very mainstream, not particularly great at customer relations and are not as great as they think. For a truly specialist and wonderful Latin America experience try veloso tours or jacada travel.

June 2, 2018
Unprompted review
Rated 1 out of 5 stars

Awful awful service from start to finish

If I could give zero stars I would. They arranged our honeymoon last year and couldn't have been less reliable, last minute hotel changes, failed to meet us on arrival on THREE occasions, we were incorrect internal flight tickets, the list really is endless. We complained on return to very little care and hardly an apology, menial compensation given and I'll also add that ABTA were also of no help.
If you have an alternative travel agent please use them and not this terrible company.

November 27, 2017
Unprompted review
Rated 5 out of 5 stars

The Greatest for Latin American Adventures

Journey Latin America, or JLA as they are affectionately known as, is the best company if you want to travel to Latin America.
I have been with them for over 12 years now and have never been disappointed.
Their local staff are excellent in offering advice, sorting bookings and airline tickets and answering awkward questions.
Their website is clear, precise, up-to-date and easy to navigate. Their final joining instructions are comprehensive and on the last trip to Central America with them two months ago, I even got a free copy of the Footprint guide to Central America.
Their group leaders are the best and most of them live in or have some affection for the countries that they take you through.
Apparently, the company was founded by two enthusiasts who traveled in South America many years ago the hard way! Now they make it easy for us!

April 8, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look