A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products. The Mat is ju... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOURNEY OFFICIAL
We're happy to hear that ordering was easy and you find our portable product great as advertised. Thanks for your positive feedback!
Very disappointed
Very disappointed there was no plug with the charger. Gave as gifts and didn’t know the plug wasn’t included. Not good!
December 4, 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are sorry to hear that the charger didn't include a plug, which impacted your gifts. We'll review this to improve our product descriptions your feedback will be shared with the concerned team
The key organizer is absolutely wonderful
I love the key organizer. Good quality, stylish and best way to carry your keys, in your pocket and in a compact organizer
December 4, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you are enjoying the key organizer! It's great to know it's a stylish and compact way to carry your keys. Thanks for your feedback.
Reply from JOURNEY OFFICIAL
We're happy to hear that your Dad enjoys our product! Thanks for sharing.
I had a great experience with JRNY…
I had a great experience with JRNY customer support. The team responded quickly, was professional, and took the time to really understand the issue I was having. They communicated clearly, apologized for the inconvenience, and immediately worked toward a solution by asking for the right details instead of giving generic responses.
It’s refreshing to deal with a company that actually listens and shows accountability. I appreciate the prompt support and the way they handled everything. Highly recommend JRNY based on their customer service alone.
December 4, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our customer support team provided you with a great experience! We appreciate your feedback regarding the team's responsiveness, professionalism, and dedication to resolving your issue effectively. It's great to know that their clear communication and accountability were helpful.
It’s exactly how they said it would…
It’s exactly how they said it would be!! Absolutely love it, sleek, lightweight, fits all that I need and has an iPhone compatible locater! I would recommend to a friend!
December 4, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you're absolutely loving the product! It's great to know it meets your needs with its sleek design, lightweight feel, and iPhone-compatible locator. Thanks for the recommendation!
It shipped quickly
It shipped quickly. It is a Christmas present for my daughter. She will open it on Christmas Day.
December 3, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the shipping was quick. We appreciate you choosing us for your daughter's Christmas present, and we hope she enjoys it!
Amazing customer service after a…
Amazing customer service after a botched delivery. Thank you so much to the folks who helped me out.
The product itself is great. I put one on my nightstand and one in my work area to help with cable management.
December 2, 2025
Reply from JOURNEY OFFICIAL
We appreciate you bringing the delivery issue to our attention. We're happy to hear that our team was able to provide amazing support and resolve the problem. We're also glad you find the product great for cable management!
Quality legit products very much like Apple
Highly, highly recommend this company. Great products and customer support is second to none.
December 1, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you had a great experience with our products and support. We appreciate you highly recommending us and your positive feedback!
Reply from JOURNEY OFFICIAL
We're glad you found great choices and prices! Thank you for your positive feedback; we appreciate it a lot.
The product is awesome
The product is awesome. Folds up out of the way. t took awhile to arrive at my address, and I didn't understand it was coming from Australia. But it came in plenty of time before Christmas!
December 2, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you find the product awesome and that it folds away easily. We regret the shipping took longer than expected and that the origin wasn't clear. We appreciate your feedback!
Never received my wallet
I keep receiving emails to review my purchase, but I have still not received it. The company used to deliver my purchase has totally dropped the ball. I’ve asked for a refund, but am still waiting on that…
Feeling very frustrated.
November 30, 2025
Reply from JOURNEY OFFICIAL
Hello Cindy,
We're very sorry to hear that your order hasn't arrived and that you're still waiting for your refund. We know this is frustrating, and we appreciate you bringing this to our attention.
Upon following up with our team, we have confirmed that our support team has sent you an email already. Please do check and respond to them for further assistance.
We appreciate your understanding.
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your positive experience. We're happy to hear that our customer service was helpful!
Good quality products
Good quality products, and prompt, helpful support. I like everything about this company and their products
December 1, 2025
Reply from JOURNEY OFFICIAL
We appreciate your positive feedback! We're happy to hear that you find our products to be of good quality and our support helpful. It means a lot to us.
I haven’t received my order yet
I haven’t received my order yet. I ordered it on 11/30/2025 and today is 12/22/2025 and it still hasn’t come in
December 1, 2025
Reply from JOURNEY OFFICIAL
Hello Reece,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
I had a great experience with Journey
I had a great experience with Journey. At check out an old address was auto populated as the delivery address. I contacted support by phone and left a voicemail then sent an email alerting support of the update needed. I immediately received a response email with delivery information updated. I was super impressed with response and action time.
December 16, 2025
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that you had a great experience. We appreciate you letting us know about the address issue during checkout and are glad our support team was able to quickly update your delivery information. Thank you for your positive feedback!
Nice product and fast shipping
December 1, 2025
Reply from JOURNEY OFFICIAL
We're happy you received the product quickly and that you're pleased with it!
Charger…
I like the ability to charge multiple devices, but occasionally my iPhone 17 pro max doesn’t reach 100% after charging all night. I gave it 4 stars because most of the time it works fine.
November 30, 2025
Reply from JOURNEY OFFICIAL
We're glad you like charging multiple devices! We are sorry to hear your iPhone 17 Pro Max sometimes doesn't fully charge. We appreciate your feedback; we'll look into this.
Reply from JOURNEY OFFICIAL
We're happy to hear that you are enjoying our products, especially the desk pad. Thank you for your positive feedback; it means a lot to us.
Product is great
Product is great! Delivered on time s d with care. Love it! Packs & travels easily.
October 13, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you love the product! It's great to know it arrived on time and in good condition, and that you find it easy to pack and travel with.
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