A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products. The Mat is ju... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOURNEY OFFICIAL
We're happy to hear that our product helps simplify your setup! Thank you for your feedback; we appreciate it.
High quality product quickly delivered
I bought the SWIV 3in1 charger. While I bought it for travel due to its compact size, it quickly moved into daily use because of its usefulness and quality build. It has a very modern and clean look. The ordering process was easy and it shipped quickly. I fully recommend this product and this company.
December 9, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the 3in1 charger has been so useful for you! It's great to know its compact size and quality build have made it a part of your daily life. We appreciate your recommendation!
Shipped fast and the product is great!
December 9, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you received your order quickly and are pleased with the product! Thanks for your feedback.
Unique items along with quick delivery
Unique items along with quick delivery. Perfect.
December 9, 2025
Reply from JOURNEY OFFICIAL
We're so happy to hear that you received your unique items quickly! Thank you for your perfect feedback; we appreciate it.
Great gifts
I purchased 2 gifts and the recipient loved both of them. They are definitely a high quality product!
December 9, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the recipients loved the gifts! It brings us joy knowing they are enjoying our high-quality products. Thank you for your positive feedback.
Fast shipping works well for my needs
Fast shipping works well for my needs. I suggest for
Others.
December 9, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our fast shipping and product met your needs. We appreciate your suggestion for others and your positive feedback.
Craftsmanship par excellence
Craftsmanship par excellence
As well as customer service
December 8, 2025
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your experience. We're happy to hear that you were impressed with our craftsmanship and service.
Product was as advertised but it took…
Product was as advertised but it took three weeks to get here and arrived after Christmas.
December 8, 2025
Reply from JOURNEY OFFICIAL
Hi Craig,
We appreciate you confirming the product matched its description. We're sorry it arrived after Christmas due to the extended delivery time. We'll review this with the team concerned and we appreciate your feedback.
Excellent customer service
Excellent customer service. Unfortunately I had to return the item I purchased. The person already had something similar. Easy return and very responsive customer service. I would purchase from here again.
December 7, 2025
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are glad the return process was easy. We're happy to hear that our customer service was responsive and helpful. Thank you for saying you would purchase from us again!
ALTI ULTRA Fast Wireless Charging Desk Mat
I hardly ever write product reviews, but JOURNEY definitely deserves a review. I was so surprised how quickly they shipped the ALTI ULTRA Fast Wireless Charging Desk Mat that I ordered. Great addition to my desk set up and exceptional customer service!
December 6, 2025
Reply from JOURNEY OFFICIAL
We appreciate you taking the time to share your experience. We're so glad the ALTI ULTRA Fast Wireless Charging Desk Mat arrived quickly and that you're enjoying it. It's great to hear our customer service met your expectations!
We tried to exchange a Xmas present at…
We tried to exchange a Xmas present at least 5 times and Journey has never replied. We do still get lots of advertisements. They haven’t forgotten that!
December 20, 2025
Unprompted review
Reply from JOURNEY OFFICIAL
Hello Marsha,
Thank you for your feedback. We apologise for any inconvenience this may have caused.
Please share your order number and details with us so that our customer support team can contact you to assist you further.
We appreciate your patience and understanding.
I have tried your suggested solutions…
I have tried your suggested solutions and none work. Your device is a very attractive paper weight that only charges an iPhone and nothing else. Not worth the money. I would like to return it for a refund. The only purpose of buying it was to have all of my charging in one device that was attractive in my newly renovated modern home (master bedroom). That has failed and I am using my travel device that is not as attractive but works.
December 1, 2025
Reply from JOURNEY OFFICIAL
Hi Stephen,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Prompt assistance with an issue
Initially there was a problem with the delivery of the item I ordered. The Journey sales help staff was great - replaced the order quickly and gave very good and prompt service!
December 6, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our sales team was able to resolve the delivery issue quickly and efficiently! We appreciate your positive feedback and are glad you received great service.
Amazing Design
Amazing! Came in time for Christmas and the wife can’t wait to use it at the office. Thank you and Happy New Year 🎈
December 6, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that the item arrived in time for Christmas, and your wife is excited to use it. Thank you for your positive feedback, and Happy New Year to you, too!
When I opened my order
When I opened my order, it's the wrong color and its missing the power cord
December 5, 2025
Reply from JOURNEY OFFICIAL
Hi Ronnie,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Highly recommended product
I was having difficulty with one of my FOBs, so I emailed the company on a Saturday evening (just after Christmas, may I add) not expecting a response until at least Monday. To my surprise, I was not only helped within the hour, but also provided with clear instructional videos to support the advice given. Their after-sales service is outstanding, and the product is now working exactly as I needed it to. I am extremely happy with this purchase and would highly recommend both the product and the company.
December 27, 2025
Unprompted review
Reply from JOURNEY OFFICIAL
We're happy to hear that we could help you with your FOB issue so quickly, even after Christmas. We're glad the instructional videos were useful and that your product is now working as expected. Thank you for recommending our product and our company!
Received all products as requested on…
Received all products as requested on time. All gifts were well received from my family.
December 5, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that your order arrived on time and that your family enjoyed the gifts. Thank you for your positive feedback; we appreciate it.
Convenience is key…
I’ve purchased two wallets from Journey this year. One wallet for me and one for my wife. Both have been fantastic! If and when they wear out I will definitely buy another. They are so convenient attached to our iPhones!
March 19, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you and your wife are enjoying the wallets! It's great to know they're so convenient with your iPhones. Thank you for the positive feedback; we appreciate it!
Loc8 key organizer works great and is…
Loc8 key organizer works great and is stylish. High quality is obvious
December 2, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that you find our key organizer stylish and of high quality. Thank you for your positive feedback; we appreciate it.
My husband loves his new wallet!!
December 5, 2025
Reply from JOURNEY OFFICIAL
We're so happy to hear that your husband is enjoying his new wallet! Thanks for sharing this great feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.