I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more
Company replied
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Review summary
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Reviews shaping this summary
The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more
You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more
Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.
Company details
Written by the company
Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.
Contact info
Hong Kong
- support@joymemento.com
- joymemento.com
3.3
Average
850 reviews
Asks customers to review
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Bought a throw for my daughters…
Bought a throw for my daughters birthday. She loved it, the picture of her two dogs was amazing. Love the fact you can view before you place an order. Amazing product and an ideal personalised gift
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I wish the photo quality was a bit…
I wish the photo quality was a bit brighter but other than that I like it.
October 10, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
I received the item in stated time and…
I received the item in stated time and was kept updated all the way through - I am extremely happy with my purchase - a personalized blanket for my granddaughter - it is beautiful and more than I expected - good quality and very soft - thank you!
October 12, 2026
Unprompted review
I wanted something that was personal…
I wanted something that was personal and as unique as the person receiving it. It did NOT disappoint. He was amazed by the secret hidden picture and felt the love. Amazing gift all around.
October 11, 2026
Sigma Gamma Rho tote bag
This purchase is a gift and I hope she loves it. It is so pretty.
October 11, 2026
Great product and a greater gift
October 11, 2026
I had the wrong image delivered
I had the wrong image delivered.
Ordered grandpa but received my photo on grandma's image.
October 8, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Absolutely terrible quality and…
Absolutely terrible quality and likeness. Do not waste your money
October 11, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Lovely that you so much
October 9, 2026
My Grandaughter loved her bag
My Grandaughter loved her bag, great quality and quick delivery.
October 6, 2026
Unprompted review
Great service from this company and…
Great service from this company and absolutely love the purses I received. Customer service is great and always kept me updated.
October 8, 2026
Unprompted review
The quality of the throw was very poor…
The quality of the throw was very poor for the price paid.
The picture was not exact but passable
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
I ordered it
I ordered it. I got it. It looks very good, like I expected. I got it on time.
October 9, 2026
The product was very poor quality
The product was very poor quality. The body of the ship was cracked, the plastic was melted and rough in several areas, and there were black marks all over the body of the ship. I asked for a refund and I provided several images of this issues with the product. They offered me a 15% discount. Completely unacceptable.
October 10, 2026
Reply from Joymemento
Dear Customer,
We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.
Best regards,
Customer Service Team
Disappointed
Product very small, wasn't outlined as this small in the advert, disappointed
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
The earrings look nothing like the…
The earrings look nothing like the picture online. I'm really disappointed with them
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
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