Joymemento Reviews 

852
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 759 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the online platform very simple to navigate, appreciating the smooth ordering process and fast shipping for gifts. People frequently highlight that these personalized custom items make wonderful keepsakes and special gifts for family members. Some reviewers were not happy with the product quality, pointing out that items often looked nothing like the advertised pictures. Customers also reported experiencing significant delivery delays and receiving incorrect or incomplete orders that required extensive chasing. Additionally, a few buyers felt the prices were much too high for the cheap materials actually received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting well-made items and clear... See more

Quality

Consumers find quality to be ambiguous, with reviewers expressing deep disappointment regarding melted... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some consumers received correct items and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers expressing satisfaction over quick... See more

Price

People report negative experiences with price, feeling that items are far too expensive for the low quality... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more

Company replied

Rated 4 out of 5 stars

The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more

Rated 4 out of 5 stars

You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more

Rated 4 out of 5 stars

Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.


Company details

  1. Gift Shop
  2. also in
  3. Fashion Accessories Store
  4. Jeweler
  5. Jewellery Manufacturer
  6. Jewelry Store

Written by the company

Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.


Contact info

3.3

Average

TrustScore 3.5 out of 5

852 reviews

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1-star

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3.3

All reviews

(852)

850 reviews in the last 12 months

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Rated 3 out of 5 stars

Much thinner and flimsier than…

Much thinner and flimsier than expected. Expensive for the low quality.

October 3, 2026
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 4 out of 5 stars

The item was well made but i was hoping…

The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban smile appeared and the conection was as intended. GREAT IDEA for someone mourning the passing of a loved one

October 2, 2026
Rated 1 out of 5 stars

JOYMEMENTO IS A FRAUD

JOYMEMENTO IS A FRAUD. DO NOT WASTE YOUR MONEY! I ordered a personalized family Bible for our upcoming wedding. What I got was atrocious. We received a simple sticker shipped alone in a crumpled envelope with our names as requested... ON THE BIBLE, and as the photos and description stated. When I emailed about it, I was told the Bible would ship seperate... (not what I ordered) We paid $106 Canadian for this personalized Bible and when it came today it arrived in an Amazon box. I didnt order from Amazon.... Sure enough there was a Bible. I looked on Amazon and they are selling for $49.00 Canadian. So in total instead of getting a personalized Bible from Joymemento, we got a crumpled sticker and an Amazon order. DO NOT ORDER FROM THESE FRAUDS. Zero stars wasn't an option... These people charged me double the price on Amazon, then ordered it themselves with my address for shipping. Totally NOT what we ordered.

October 2, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

I have not recieved my order which was…

I have not recieved my order which was a gift .customer service were offhand and told me simply to check with Royal Mail ..these were not the carriers and I have recieved no further support .
I would not recommend and I will not be using again .
£30 wasted save your money

October 2, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

What an awful experience

What an awful experience! I ordered an 8” stamp for my business and it doesn’t work at all. The ink was dry also, so I bought new ink and the item still doesn’t work. They will not give a refund and am still fighting with them. They don’t stand behind their products. I have to call cc company to dispute. What an awful experience. Stay away!!

September 22, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

I order 2 boxes for my grandchildren…

I order 2 boxes for my grandchildren and from their advertisement we were excited for excitement come bath time.
They were NOTHING like the video. They show a little child watching all the color of foam go high highest to see a bathtub toy.
There was NO bubbles/foam it was just like a bath bomb that adults use.
And the so-called toy is smaller than a thumb nail, hard plastic. Our baby could have swallowed this hard plastic
thing.
This company obviously is truly going to hurt or cause death. Do NOT buy from this company!!!!!

September 29, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear customer,

We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

Once I received my daughters Daddy duck…

Once I received my daughters Daddy duck and I showed it to her she was Very excited and to see the smile on her face made everything so beautiful I was very happy with the way it turned out. Thank you so much Jon aka Daddy duck 😂
file:///var/mobile/Library/SMS/Attachments/9a/10/B36541F1-B8A8-4976-94ED-7D4892205A8A/IMG_4597.HEIC

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

One star because zero is not an option

One star because zero is not an option. Joymemto responded to my review with "contact our customer service" - which, I had already done multiple times. Their product was crap (ducks) - they looked nothing like the advertising, they were off-green and one had a poorly painted pair of glasses - and they were all the same duck. They even asserted that there was no product quality issue. This company is bogus, their products are crap, and their customer service is useless. When I finally got them to offer a 50% refund, and I accepted, they then reneged on the deal and said to call their customer service. DO NOT DO BUSINESS WITH THIS COMPANY - IT IS A SCAM.

September 10, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Ordered a box of 6 bath bombs for my…

Ordered a box of 6 bath bombs for my grandbaby for Christmas. I start Christmas shopping early. When I opened the package the box they came in was so cute. But when I looked little closer they had put a nasty sticker on the front of the box which honestly ruined the box. Was so disappointed. Im trying to have them replace the box empty but they keep avoiding me. Won't even answer my emails anymore. So upset with the whole thing. Wish there was some how I could attach a Pic of the box for you to see.

September 22, 2026
Unprompted review
Joymemento logo

Reply from Joymemento

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.

Best regards,
Customer Service Team

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