Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending bac... See more
Company replied
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See what reviewers are saying
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received m... See more
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel... See more
Company replied
Wow joymiitty! How many other REALLY BAD reviews can u get?? Still waiting after more than 2 months! Can the others who have experienced your utterly abysmal response and I get together to reimbu... See more
Company replied
Company details
Written by the company
JOYMITTY is an international B2C fast fashion e-commerce platform. The company mainly focuses on women's clothing, but also provides accessories, shoes, bags and other fashion items. JOYMITTY aims to make you spend a pleasant time, so you can wear it on any occasion, at home, at work, or on a date. The meaning and goal of the JOYMITTY brand is to provide consumers with unique fashion products. We aim to discover new fashion trends and explore the unique style combined with art through independent design. We strive to make users pursue and inspire the concept of leisure and comfort.
Contact info
United Kingdom
- service@joymitty.com
- joymitty.com
1.4
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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DO NOT BUY FROM JOY MITTY EVER!
PLEASE PAY ATTENTION TO THIS! DO NOT BUY FROM JOY MITTY. THIS COMPANY DOES NOT HONOUR THEIR COMMITMENTS. THEY WILL RIP YOU OFF! DO NOT TRUST THIS COMPANY. YOU WILL LOSE YOUR MONEY!! THIS COMPANY IS A DISGRACE!!
I purchased several items for a holiday I was going on, 14th Jan 2023 and finally received the items on 27th Jan 2023. The items cost £76.58. The standard was awful! All misshapen, all far too big and nothing like the photos and when I attempted to contact them and return, they refused my request and offered 40% of the order total to go away. I refused and sent back the clothes on 23rd February (took so long as company would not confirm the return and give me their full address until I threatened Trading Standards).The items were sent through Royal Mail Tracked and Signed and cost me £28.00. The clothes arrived back today 5th August to my house as the “so called company” sent the items back - return to sender. A complete waste of my time and a lot of money for absolutely nothing. Trust me, these people are thieves. My next email is to Trading Standards. JOYMITTY got in touch after reading this review and offered 40% of the cost of the clothes. I argued my point that under my statutory rights I was entitled to 100% refund and I also asked for my shipping costs to be refunded. They ignored my requests but I continued to write and they eventually told me to take it up with Royal Mail. Royal Mail proved that the clothes had been tracked to JOYMITTY address but no one would sign for the returns so they started the journey back to me. I am still writing to them 7 months later and have now contacted Trading Standards.
January 27, 2023
Unprompted review
Reply from Joymitty
Dear ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Extremely upset with my this company…
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received my refund.
July 22, 2022
Unprompted review
Terrible company
Terrible company Ordered 3 item. Hugely oversized. Spent £13 returning them. Never received my refund.
April 2, 2023
Unprompted review
Reply from Joymitty
Dear Maureen Mair,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Don't buy anything from this company
Unbelievably just over a year since I returned two tops back to China they were returned to me!No enclosures only my original order! Where it for a year is a mystery. Guess I can use them as dusters!Always check you buy from a reputable UK company and check reviews
May 26, 2023
Unprompted review
Reply from Joymitty
Dear Susan G Robinson,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
SCAM SCAM
SCAM SCAM
This is the third review I have wrote, this being due to still receiving your generic computer reply to the problem, you still haven't trollied despite me sending the info you have asked for and just keep putting up the same rubbish, YOUR COMPANY IS A SCAM AND I'M GOING TO MAKE SURE YOU DON'T SCAM ANYONE ELSE, THE AMOUNT OF UNHAPPY CUSTOMERS YOU HAVE IS A DISGRACE AND YOU SHOULD BE CLOSED DOWN!!
May 8, 2023
Unprompted review
Reply from Joymitty
Dear Chelle ,
Sorry for all the problems you encountered. We did not receive your email. It would be very appreciated if you could send us the order number.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
READ THE REVIEWS. A complete scam avoid at all costs.
A complete scam avoid at all costs.
The dress I ordered was of poor quality and fitted badly. When I say poor quality it was worse than a rag and fitted like a rag.
When I started the return process I was asked to accept a reduction in price and keep the dress, and give it away.
When I pursued the return I was offered a further reduction and I informed that a return would have to go back to China, this would involve a delay and may result in the return being lost. Therefore no refund.
Unfortunately this was when I looked at the reviews.
Even if one seeks a refund or accepts a reduction in price one gets nothing.
Read the reviews don't buy from this company.
February 20, 2023
Unprompted review
Reply from Joymitty
Dear Lynne Tolan,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I have had 2dresses an 3 shirts from…
I have had 2dresses an 3 shirts from Jomitty and they have always been top quality
March 7, 2023
Unprompted review
Reply from Joymitty
Dear Geraldine Sawyer ,
Thank you for choosing Joymitty!
Your positive feedback allows us to know that our efforts are appreciated. Look forward to your next purchase on Joymitty ~
In order to show our sincerity, you can contact us to get a 15% discount on the next order by email: service@joymitty.com . We will surely help you anytime. Have a nice day!
Best regards,
Joymitty Service Team
Do NOT order from this company
Do NOT order from this company. They do not offer refunds, advising that if you need a refund you must pay for the return to China yourself. They have been terrible to communicate with and after complaining they have suggested a 25% refund. Shocking
April 4, 2023
Unprompted review
Reply from Joymitty
Dear Lorraine Gordon,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
As stated in our return policy, we support customers to apply for returns. Please do not worry.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I ordered a shirt since July 2022 &…
I ordered a shirt since July 2022 & still showing processing on the tracking system when l have already paid by direct debit. Why is it taking that long? Please, can u explain or otherwise refund my money ASAP.
July 28, 2022
Unprompted review
Reply from Joymitty
Dear Tayo Akintunde ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
The Thickest of Thieves
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel. Essentially, they are thieves, peddling fraudulent goods. If I don't receive a full refund or a response from an actual human I plan to take my case to the Chinese ambassador in London. You may think £60 isn't much money, but if you add up every awful review here, it must count as grand theft. Any joy with my refund Joymitty??
February 14, 2023
Unprompted review
Reply from Joymitty
Dear Claire Strange ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Poor service and goods
Ordered 4 shirts same material different colours. None were as advertised material and 2 from one manufacturer and 2 from another.
Trying to return items☹️. Return site not available.
Not good and unable to give no stars.
March 30, 2023
Unprompted review
Reply from Joymitty
Dear Tim Leach,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. We allow customers to contact us at any time within the validity period for return.
Sorry we couldn't find your order number. Or could you send the email to service@joymitty.com with the title " Trustpilot review+ your order number " or send us your order number? Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
First order placed…
I placed my first order for four men's short sleeve shirts average price of £17 each with discounts I did not read review until after I placed the order so was sceptical that the order would be ok, well order delivered today 14 days not a bad time frame, item were well packed nice material and fitted as per advertised sizes, perfect positive experience at a good price
March 24, 2023
Unprompted review
Reply from Joymitty
Dear David Challis,
Thank you for choosing Joymittyand taking the time to share your feedback with us.
I am thrilled to hear that our clothes provides you with great satisfaction. I would like to thank you especially for your recognition of our quality and craftsmanship.
We would like to offer you a good discount for your next order, you could contact us via email service@joymitty.com to get it.
Enjoy shopping with Joymitty next time~
Best regards,
Joymitty Service Team
I have been looking at this site
I have been looking at this site, then the reviews. every single one has the same reply, shame on them, I think I will stick to UK based online shopping from now on
March 22, 2023
Unprompted review
Reply from Joymitty
Dear Sheila Coughlan,
Our website sells men's and women's clothes, you can go to our website to browse the item(s) that you may be interested in.
Our office located in Hong Kong but we have different manufacturer center in Asia. We will arrange the orders in different center in order to send out the items as soon as possible. Maybe you could try it.
If you have any questions after receiving the items, please feel free to contact us and we will provide you with a satisfactory solution.
Best regards,
Joymitty Service Team
I wouldn't give any star rating for…
I wouldn't give any star rating for this company . I placed an order in July 2022 didn't receive anything they took money straight away from my credit card but failed to deliver any goods. I contacted them frequently to no avail but I persisted I eventually got a reply asking for my details they managed to track the order and confirmed to me that the order had been lost in transit.they offered to resend the items or a refund I chose a full refund I am still waiting I have had to pass it on toy credit card issuer as a case of theft /fraud as I seem to be getting nowhere . DO NOT ORDER FROM JOYMITTY . Crooks Facebook etc also informed that they should ban their adds.
July 21, 2022
Unprompted review
Reply from Joymitty
Dear John Drennan ,
Sorry for all the problems you encountered.
We will try to find your order number to contact you. Could you send us your order number like DHIAE0010**** or DHIAE0011****?
Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Truly awful...
Truly awful.... stay well clear, sub-standard garment with extremely long delivery time...
March 11, 2023
Unprompted review
Reply from Joymitty
Dear Paul,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Do not touch this company they are a…
Do not touch this company they are a scam its a shame you can't give them0 stars they are taking people's money and not sending there orders i ordered 4weeks later i emailed them with no reply I have emailed them 3 times now unfortunately it wasn't a PayPal paid order so I have no comeback please don't get burnt by these scammers I can't believe the amount of advertising they are able to do legally I hope someone stops them !!!!
December 30, 2022
Unprompted review
Reply from Joymitty
Dear Dawn Mccomb,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Poor customer service
I have emailed this company so many times about my order, no response ,have waited over 4 weeks .today only 2 shirts have turned up and the one i wanted hasn't. I am so fed up with this company. i have now asked my bank to intervene to get my money back.and the quality of the shirts is poor.for me to return them i have got to pay for the returns.this is totally unacceptable for the amount of grief this company has put me through.
January 14, 2023
Unprompted review
Reply from Joymitty
Dear Patrick Donohue ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Unfortunately we couldn't find your order. Could you send us your order number like DHIAE0010**** or DHIAE0011****?
Best regards,
Joymitty Service Team
Happy with my order…
Ordered a tee shirt took it’s time coming but was happy with it 👍
February 14, 2023
Unprompted review
Reply from Joymitty
Dear John,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
If I could give 0 stars I would
If I could give 0 stars I would. I purchased several items from this company and when they eventually arrived I didn't want to keep anything. The fabric is cheap and the products are poor quality. They looked nothing like the pictures. I felt bad so I kept a couple of items and requested return. I was offered a discount to keep everything but the stuff was no use to me. I returned the items through Royal Mail as instructed. It cost me £22 as the address was in China. I haved emailed repeatedly for my refund, sent pictures of the items and the certificate of posting and have received no refund. I got my order in September and it is now February. This company is a total rip off. I would advise anyone buying from them to read the reviews and decide against it as you will end up out of pocket for a very poor product that isn't worth buying in the first place.
February 13, 2023
Unprompted review
Reply from Joymitty
Dear Eileen Quinn ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We noticed that we have contacted you via email several times asking for a return order number, but we regret that we have not heard back from you. We would appreciate it if you could provide the return tracking number again, and we can process your refund as soon as possible.
Best regards,
Joymitty Service Team
I was taken in by the continual…
I was taken in by the continual bombardment of ads for this company on social media. The dresses looked like really nice summer dresses so I took a chance and ordered a couple. There was not acknowledgement of my order, an order number or an estimated delivery date - the only way I knew it had been received was from the very prompt PayPay payment made. After no communication from the company whatsoever one of the dresses finally turned up. The dress is awful (it's only redeeming feature is that it fits!). I can't really describe the material (feels like shiny nylon) and looks like the type of thing my mum used to put on over her clothes when she did the cleaning. Having belatedly read the reviews on Trust Pilot I've decided not to put myself through the hassle of returning it and have put it in the bin - I wouldn't even have the cheek to send it to a charity shop! I'm obviously a scammers dream but lesson learnt.
February 7, 2023
Unprompted review
Reply from Joymitty
Dear Madeleine Eggleton,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
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