I made a mistake and click by erro, but I appreciate to be able to cancell and to chat with somebody for a solution. And better, the surprise of the mail by Claire for refund. Thanks a lot
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See what reviewers are saying
Thanks for helping to resolve my issue in stopping my subscription . The escalation team is in touch with me.
Im sorry but I never ordered this on purpose. I do not own a business but so appreciate the response to my request....
Great experience & well appreciated your prompt response, support and quick action to resolve customer concerns
Hasn’t replied to negative reviews
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They treated me with respect and…
They treated me with respect and support throughout the entire process
Scam
Scam: Pretended to be a questionnaire by Durex and to raffle a kinky box by Durex. When I won the raffle they pretended to charge 2,-€ for shipping but it turned out to be a useless voucher for a scammy subscription model. Don't give them your data.
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