JR Pet Products Reviews 

13,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, finding them effective for training, sensitive stomachs, and fussy eaters. People appreciate the natural ingredients, ensuring healthy options for their pets. The ordering process is easy, with fast, well-packaged delivery and professional, helpful customer service. However, some customers noted concerns about product consistency, such as items appearing smaller or different, and occasional packaging issues. A few also found free gifts unsuitable or the loyalty program and ordering codes less appealing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, natural... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality products, natural ingredients,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting its promptness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

Easy to order. Always know you're getting good quality goods for your pet. Currently working on my dogs microbiome & keeping his treats natural. Often good deals & lots of variety



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(13,795)

931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really like this company

Really like this company. They have clear labels which show grain free and low fat, even very low fat, which is helpful. We lost a dog to suddenly acute pancreatitis so finding someone who does low low fat puts my mind at ease. Also they have plenty of different proteins, my Scottie is allergic to grain and chicken, there is so much hidden chicken in other brands which JR don't.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Pure Meat Sticks

My dog likes to have a couple of the Pure Meat Sticks whenever we go for a coffee. They don't smell strongly so I pop them in a pocket in my bag. Because they are pure meat, I know that I not feeding him a lot of additives and sugar.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed when Ostrich sticks…

Disappointed when Ostrich sticks arrived. They have been cut down the middle in half and sometimes a third. They are more like wafers now than proper stick treats for my dog.
Very disappointed.
Dean O.

April 14, 2026
Unprompted review
Rated 4 out of 5 stars

The price of the Eden food was the best…

The price of the Eden food was the best online, the only negative is that I had to wait for it to come into stock before it was delivered, which obviously delayed the arrival of the food.
I only found this out by phoning them … they are always helpful over the phone though.

March 29, 2026
Rated 5 out of 5 stars

Brilliant company

Good website, easy to order, quick well packaged delivery. And of course the dog can smell his box of goodies being carried up the drive. DELICIOUS

March 24, 2026
Rated 4 out of 5 stars

The product and delivery are excellent

The product and delivery are excellent. This time only 4 stars as I was missing a tube of pate and had to contact them. They gave me a complex code to remember to add to my next order. I only order every few months so that will be a bit of a bind.
I use their treat bank and pay monthly so probably expected they could credit that instead.
I'm sure it's just a one off

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Another great box of treats

My mini schnauzer loves all the ostrich treats! Delivery is always really fast so I don’t have to worry too much if I forget to reorder until I run out of treats :)
The only thing is that I would like to find a treat that can keep my dog entertained for a few hours. She eats them all so fast!

April 10, 2026
Unprompted review

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