JR Pet Products Reviews 

13,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, finding them effective for training, sensitive stomachs, and fussy eaters. People appreciate the natural ingredients, ensuring healthy options for their pets. The ordering process is easy, with fast, well-packaged delivery and professional, helpful customer service. However, some customers noted concerns about product consistency, such as items appearing smaller or different, and occasional packaging issues. A few also found free gifts unsuitable or the loyalty program and ordering codes less appealing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, natural... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality products, natural ingredients,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting its promptness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

Easy to order. Always know you're getting good quality goods for your pet. Currently working on my dogs microbiome & keeping his treats natural. Often good deals & lots of variety



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(13,795)

931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Food and treats for puppies and adult dogs

I used to buy JR Pet Products food and treats for my previous dog. She was very fussy, but liked these. I checked with customer services to find which food/treats would be suitable for my new puppy. He likes the ones I've bought, so I'll carry on buying JR products

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Happy dog

The product range is vast and always remarkable quality . The pate is brilliant as a topper and also for those additional training requirements. The service is outstanding and the delivery is always very good . Great product , great team and a happy dog . Thanks Alan

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great company and selection of natural…

Great company and selection of natural pet products. Their ostrich range is the only treat range I can give to my dog with allergies. They’re high quality and fully natural. Please don’t ever stop making these!

April 1, 2026
Rated 5 out of 5 stars

Good Variety of Pate

Good variety of pate available to choose from. Easy to order with quick delivery times.
Pate is excellent quality and has decent use by dates. We chop it into cubes and freeze it, just taking it out a couple of hours before heading out for a walk to be used as a treat on recall or successful find and retrieve activities. Other dogs on our regular walks follow my husband like the dog whisperer waiting to be rewarded with a cube of pate (with their owners permission). Think that's the best recommendation you can give.

January 31, 2026
Rated 5 out of 5 stars

Brilliant products and quick delivery

So far I've only bought antlers and deerskin chews. These are both extremely efficient at dedourising my two labs' bad breath. The dogs also love them, they last a long time and can be stored out oif the fridge. I like the range of unprocessed pure meat for dogs.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

First Order

My first time purchasing from JR Pet Products. Service was efficient and a timely delivery. My two cavaliers have been enjoying the lambs ears. Very good quality. Thank you.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

JRpets customer service is fanastic

JRpets customer service is fanastic. Easy website to use with a glorious wide range of products. Delivery is always well packaged &arrives on time. My goldens &schnauzers adore most products so im a frequent shopper.

April 23, 2026
Unprompted review

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