They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty
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Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more
Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more
Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more
Company replied
Company details
Written by the company
JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.
Contact info
Vander House, Starnhill Close, Ecclesfield, S35 9TG, Sheffield, United Kingdom
- 0330 353 0304
- sales@jtpickfords.com
- jtpickfords.com
4.1
Great
621 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We have recently purchased a full…
We have recently purchased a full bathroom suite from pickfords. They have a fantastic range of products, reasonably priced and the staff couldn't do enough for us , especially Jackie who went above and beyond helping to plan our bathroom with us....thankyou for a 1st class service.Mr n Mrs Gleadall.
May 20, 2022
Unprompted review
I rang about an out of stock item and…
I rang about an out of stock item and Elisa was extremely helpful and informed me that they were arriving shortly and she would ring me when they have arrived and booked into stock. Fantastic customer service.
Edit later;
I was rung back when in stock. Absolutely outstanding customer service
May 13, 2022
Unprompted review
Checked there website and ordered the…
Checked there website and ordered the part which was the cheapest around, spoke to a lovely young lady about the delivery and the parcel turned up in 2 days.
Thank you.
May 11, 2022
Prompt service and delivery
May 5, 2022
Excellent service and good low prices
Excellent service and good low prices. Goods arrived very quickly. Would definitely recommend.
April 5, 2022
Very helpful excellent customer service…
Very helpful excellent customer service and communication, quality stuff,
Delivery arrived on time
Will definitely buy from them again
March 31, 2022
Great customer service from this…
Great customer service from this company would use again.
March 24, 2022
Great product speedy delivery excellent…
Great product speedy delivery excellent price what more is their to say.
March 19, 2022
Pickfords unfortunatley could not…
Pickfords unfortunatley could not replace our brocken toilet seat due to it being out of garentee. Our fault we didn't report it due to Lockdown. But they did forward our problem to the manufactuer who speedly replaced it.
February 19, 2022
Always good products and service
February 18, 2022
Never Use Pickfords Again
Ordered a bathroom of £3000 during the middle of covid where its impossible to get to tradesmen to come. When I did finally get a tradesmen to fit my bathroom found that a fair bit of the stuff was wrong.mainly the roof boards as my bathroom was 3.5 metres long and they sent 2.7 metre long boards . On realising this I asked if I could swap them but found out they dnt do any longer ones. So why send them in the first place I dnt. I didn't realise they was wrong at the time as the 2 x delivery drivers just threw everything out of the back of the van in the rain n left it outside as they wouldn't help me inside with stuff due to covid and because its over 30 days since delivered they won't give a £80 refund and let me return the wrong product sent even though still in all its original packaging etc. Your reply below just verified everything I said. Also just found stuff missing off taps but was easier to just go n buy from screwfix than go back n deal with your so called aftercare
February 15, 2022
Unprompted review
Reply from JT Pickfords
Thank you for your feedback. At JT Pickfords, we welcome all feedback as it allows us to see how our service can be improved and also the areas we are working well on.
Firstly, we are very sorry to hear that you will not be purchasing with us again. We do value our customers and do what we can to offer the best service and aftercare possible.
Once you have placed an order with us, our contract is with you and not the fitter/plumber. It is then your responsibility to check your order prior to delivery to ensure you are happy with everything listed. Once the goods have been delivered, it is then your responsibility to fully check the order prior to installation and within 30 days of receipt. We understand there has been slight delays due to covid but believe 30 days is a fair amount of time for the goods / order to be check and any issues reported.
We understand that there has been delays finding qualified tradespeople to install your bathroom as many of our customers have experienced this. However, we could have held the order for you until you were able to find one.
Due to covid regulations, as I am sure you are aware, our drivers were not able to deliver inside your property. This was to protect yourself and also our drivers.
We strongly believe that all customers should be treat equally regardless of the amount spent with us and to ensure we treat people equally, we have policies in place. One of our policies is our 30-day return period. We allow 30 days from the date of receipt to fully inspect your goods and request a return for any items ordered incorrectly or not suitable for your needs.
Although we do appreciate your business and would like to help you the best we can, your order was delivered over 3 months ago. Due to this, we cannot accept the goods back.
Great service arrived c promptly abs…
Great service arrived c promptly abs well packaged x
February 10, 2022
Can only comment on the service which…
Can only comment on the service which from placing the order to receiving it as it was purchased for my son and daughter in law
February 2, 2022
Very helpful when contacted for advice
Very helpful when contacted for advice, easy ordering and quick delivery.
February 1, 2022
Good as usual
January 27, 2022
Great customer service
Great customer service! The man I spoke with was very helpful in answering my questions as well as helping me find the best products for my project. The delivery guy was great too helping me carry everything onto site the day after it was ordered. Very Highly Recommended.
January 7, 2022
Excellent product and service
December 23, 2021
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